Ramada Hotels in Auckland

When i book through trip.com the confirmation email said the check out time is 12:00pm but in fact the check out time is 10:00am. The staff knock on my door at 10:10am and ask me to check out, otherwise will charge me for the late check out. It was so embarrassing. Location was good 5 mins to westfield shopping centre

Facilities, location & amenities are good in the studio rooms. Cleanliness was really good, the only thing would be that because there are no windows in the room there is a musty smell every time you enter it, having come from outside. The service would be an area for improvement more so around knowledge. When signing the room contract I was asking the receptionist questions about how to do early check out and what is turndown service but she said she didn’t know much about the contract and didn’t she didn’t advise us that to get a “2nd key” we needed to download an app to gain access to our rooms as we had to use the keycard we were given for powering the room. Also functions on our TV weren’t working so we called the receptionist and he said it should be there, but the HDMI option wasn’t showing. So he finished our phone call with I don’t know, we can’t help you with that, we don’t have a technician. I managed however to work it out using Google.

The room was clean and tidy, the location was convenient, close to Westfield shopping within walking distance.

1. The service quality is very good, 2. The accommodation environment is also very good. 3. Friendly attitude of service staff 4. There is a comfortable bed and it is very comfortable to sleep on. 5. The kitchen is fully equipped with dishwasher, refrigerator, microwave and induction cooker, making it convenient for you to prepare breakfast, lunch and dinner. 6. The transportation is convenient. It only takes 5 minutes to walk to the landmark Sky Tower and 10 minutes to the supermarket. It is also very convenient to take the bus.