Park Hyatt Auckland Reviews

Response from Property: Dear Guest,Thank you for sharing your feedback following your recent stay with your family.We are pleased to hear that you found the rooms comfortable and spacious, and that you enjoyed the breakfast and coffee. However, we apologise that your rooms were not allocated next to each other.For future visits with your family, please feel free to contact the hotel directly in advance. We would be happy to ensure your rooms are allocated either next to each other or as connecting rooms, whichever you prefer.We appreciate your understanding and look forward to welcoming you back to Park Hyatt Auckland.Sincerely,Park Hyatt Auckland Team

Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the overall comfort of your stay, and that our cleanliness, surroundings, and amenities met your expectations.We do, however, regret the inconvenience you experienced with your room key. We understand how frustrating it can be to return to reception to have a key card reactivated, and we apologise for the disruption. Please know that we have shared your feedback with our team to ensure we’re doing everything we can to minimise such occurrences in the future.We truly appreciate your kind rating and hope to have the pleasure of welcoming you back again soon for an even smoother stay.Warm regards,Park Hyatt Auckland Team

Response from Property: Dear Zahwah B.,Thank you for your wonderful review and for choosing to stay with us at Park Hyatt Auckland.We are thrilled to hear that you enjoyed every aspect of your experience. From the comfort of your King Balcony Room to our amenities, surroundings, and service. It means a lot to our team to know we contributed to a memorable stay.We truly appreciate your kind words and look forward to welcoming you back for another outstanding visit in the near future.Warm regards,Park Hyatt Auckland Team

Response from Property: Dear Guest, Thank you for choosing to stay with us at Park Hyatt Auckland. I am happy to receive your comments and thank you for the positive remarks about our hotel location and great service from our concierge team. We truly appreciate your feedback as it helps us identify our shortcomings and strive for improvement. Through the investigations I have done, there are several important points that our restaurant operations and service team can improve & will help try to avoid such things happen again. We are truly committed to enhancing our service quality and regaining your trust. We look forward to the opportunity to serve you better in the future and to show you the improvements we have made.Thank you , Kind Regards. Park Hyatt Auckland Team

Response from Property: Dear K,Thank you for choosing Park Hyatt Auckland and taking the time to share your feedback. We are delighted to hear that you found your room clean and comfortable, enjoyed our amenities, and appreciated our convenient location. It was our pleasure to have you stay with us, and we look forward to welcoming you back for another exceptional experience.Warm regards,Park Hyatt Auckland Team

Response from Property: Thank you for taking the time to share your feedback about your recent stay at Park Hyatt Auckland. We are very delighted that you generally enjoyed the overall stay with us, especially for our easy access location and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!

Response from Property: Thank you for taking the time to share your feedback about your recent stay at Park Hyatt Auckland . We are very delighted that you generally enjoyed our overall image, especially for great location, excellent in room amenities and other facilities . We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!

Response from Property: Thank you for taking the time to share your feedback about your recent stay at Park Hyatt Auckland. We are very delighted that you generally enjoyed our overall stay, especially for our Bar and room, as well as the excellent service from our team. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!

Response from Property: 親愛的貴賓，感謝您再次選擇入住奧克蘭柏悦酒店，並給予我們如此高的評價與肯定。我們很高興您對酒店的風景、環境、服務、美食以及客用品都感到滿意。能夠連續兩次成為您來奧克蘭的下榻之選，是我們莫大的榮幸。期待在不久的將來再次歡迎您回家，繼續為您呈現賓至如歸的住宿體驗。誠摯問候，奧克蘭柏悦酒店團隊

Response from Property: 尊敬的賓客，感謝您抽出時間留下反饋。很遺憾此次的入住體驗未能達到您的期望，對您在服務與客房清潔方面的不滿，我們深表歉意。您的反饋我們已轉達至相關部門，以便進一步改進和提升。再次為此次未能帶來理想體驗向您致以誠摯的歉意，並感謝您的理解。此致奧克蘭柏悦酒店團隊

Response from Property: Dear Brilliant Feixu: Thank you very much for choosing to stay at Park Hyatt Auckland and taking the time to share your wonderful experience. We are delighted to learn that you are satisfied with the layout of the room, the comfortable beds, the smart lighting system and the charming scenery. At the same time, we are also very happy that the service of the Chinese front desk makes your communication smoother and more convenient. Your affirmation is our motivation to continuously pursue excellent service and create unforgettable experiences for our guests. We sincerely look forward to your visit again and hope to bring you the same pleasant stay experience again when you come to Auckland next time. Sincerely, Park Hyatt Auckland

Response from Property: 尊敬的賓客，感謝您選擇奧克蘭柏悦酒店，並提供寶貴的反饋。很高興您在入住期間對許多方面感到滿意，但對於您所遇到的行李服務延遲，我們表示歉意。偶爾在特別繁忙的時段，服務可能會比平時稍顯緩慢。感謝您的理解，期待有機會再次歡迎您的光臨，為您帶來更加完美的體驗。此致敬禮，奧克蘭柏悦酒店團隊

Response from Property: Dear guests: Hello! Thank you very much for giving Park Hyatt Auckland a five-star rating on Ctrip. Your recognition means a lot to us! We are very glad that you are satisfied with our service attitude, which has always been our pursuit. At the same time, you mentioned that the room was clean and tidy, and the toiletries were complete, which made us feel very relieved. The large balcony in the room is spacious and comfortable, and the beautiful scenery outside the window makes you feel relaxed and happy, all of which add a lot to your stay experience. The abundant restaurant options and playgrounds suitable for children around the hotel also make your journey more convenient and enjoyable. We sincerely apologize for the issue you mentioned about the bar being a bit noisy on weekends. We will actively pay attention and take corresponding measures to minimize the impact of noise on guests to ensure that every guest can enjoy a quiet and comfortable environment during their stay. Thank you again for choosing Park Hyatt Auckland. We look forward to your next visit and we will definitely bring you a more excellent experience. I wish you a happy life!