Elsa Chow
March 10, 2025
Very dissatisfied with the female receptionist!
When I arrived, she was not at the reception. After waiting for 3 minutes, I found out that she was chatting and laughing with someone nearby (I heard her laughter). After the conversation, she slowly walked towards me. Then I realized that she was the receptionist.
She was very rude and unfriendly. I told her that I needed to leave a message on Trip.com to reserve a parking space. She said she hadn't seen it and that we should book their hotel at *********. I told her that I had booked it on Trip.com. She said that next time we should book their hotel at ********* because that's why they left the message. I asked where I should park my car now because it was already parked in the hotel parking lot!
She said she would tell me after she explained all the check-in information.
We booked three rooms, two on the 5th floor and one on the 6th floor! Her explanation was that for the two elevators on the 5th floor, press 5, and for the one on the 6th floor, press 6! OMG!
I booked the room, and trip.com had put six people's names on it. But she wanted LAM to sign, and I said Lam was my husband and he was waiting in the parking lot! Before I parked the car, she curiously questioned why I said that my husband couldn't come to sign, so the driver was in the parking lot. What logic, what logic! Can't the driver and my husband be the same person?
In fact, I think he discriminates against Chinese people!
What a pity I didn’t write down her name! I really hope you can help me file a complaint. She was on duty when I checked in and out! She didn't provide the service she deserved 🤨 with a blaming tone
Original TextTranslation provided by Google