Renaissance by Crystall

Renaissance by Crystall Reviews

Renaissance by Crystall

Mosque District, 15 B, Qanysh Sätbayev Ave, Atyrau, 060011, KazakhstanView Hotel Details
Renaissance by Crystall
Renaissance by CrystallRenaissance by CrystallRenaissance by Crystall
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Renaissance by Crystall Guest Reviews

4/5
Very Good
18 review
Verified reviews
Location4.0
Amenities3.9
Service4.0
Cleanliness4.0
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All reviews(18)
Positive reviews(9)
Negative reviews(4)
Guest User
Deluxe King Room
Stayed in Dec 2023
Business travelers
6 review
4.7/5
Amazing
Posted on Jan 22, 2024
Nice hotel, I always stay here when I come. This time the phone in the room worked very poorly, but overall the experience was good
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Guest User
Deluxe King Room
Stayed in Sep 2024
Business travelers
1 review
2.7/5
Posted on Oct 13, 2024
Very cold
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Guest User
Stayed in Dec 2024
Other
5.0/5
Outstanding
Posted on Jan 10, 2025
This hotel is at an excellent location in the centre, with quick walking access to a mall and lots of eating, as well as several clubs. But why leave the hotel when the hotel bar/restaraunt has great food and stays open late? This hotel was clean with plenty of work areas, had a great gym and pool and really friendly staff.
Guest User
Stayed in Feb 2024
Other
5.0/5
Outstanding
Posted on Mar 30, 2024
I have had the opportunity to visit this hotel several times over the past few years, and I must say that the service has consistently been excellent. In particular, one of the receptionists I have encountered frequently, Dariya, has always been exceptionally friendly and professional in her assistance. I highly recommend this hotel to those in need of accommodation and rest in Atyrau for a few days, especially considering its convenient proximity to local department stores.
Guest User
Stayed in Feb 2024
Business travelers
5.0/5
Outstanding
Posted on Mar 21, 2024
I have been staying here on and off for 6 years. It has always been great. This was my last stay here as im returning home and will not be returning. So, a special shout out to Dariya at the front desk.who gave me a upgrade and a tasty cheese player and beverage sent to my room.simply the best and highly recommended hotel
Guest User
Stayed in Jan 2024
Other
5.0/5
Outstanding
Posted on Feb 25, 2024
While in Atyrau for extended stay, the Renaissance was the perfect place to stay. The staff was so kind and helpful and really made all the difference. The breakfast each morning was lovely and enjoyed the dinner and bar area as well. Thank you to all the staff for all your did to make my staff so lovely.
Guest User
Stayed in Apr 2023
Business travelers
2.0/5
Posted on May 3, 2023
All infrastructure of even deluxe rooms, except bed, is old and outdated. Floor covers, toilets, faucets, tissue boxes, everything in need of overhaul. They don’t have even adapters for foreign power plugs. Staff badly trained, breakfasts are ok but barely. Avoid
Guest User
Stayed in Dec 2022
Business travelers
5.0/5
Outstanding
Posted on Jan 31, 2023
Good hotel! Very friendly personal! The chef of restaurant is very kind man. The breakfast was beautiful! Clean rooms. Good location. There is a sauna and gym. There is a bar and coffee shop. There is a laundry. I hope I will come back again. Thank you very much!
Guest User
Stayed in Oct 2022
Other
2.0/5
Posted on Nov 15, 2022
You can call and call but you won’t have anyone answer the front desk. Check in was painfully slow. Had to wait in the restaurant until they figured everything out. service was fairly good a few months ago, but times have changed. Very disappointed with the visit.
Response from Property: Dear mr. Matt, Thank you for choosing Renaissance Atyrau. Your feedback is so important for us, as we are constantly working on improvement of our service. We are so sorry for disappointing you this time, check-in should go smooth and comfortable for the guest. If you gave us information (dates and room number) regarding your stay, we could work it out to avoid such mistakes in the future. Looking forward to seeing you in our hotel. Best Regards, Ruslan Orudzhev Renaissance Hotel Operations Manager ruslan.orudzhev@marriott.com +79099449169 (whatsapp, telegram) +77055507397
Guest User
Stayed in May 2022
Solo travelers
1.0/5
Posted on Jun 18, 2022
I bought a vodka tonic in the Lift 2500 I bought a vodka tonic in Renassance 4500 I bought a vodka tonic in Chechil 1750 Renaissance was empty, lift was empty, Chechil was full. Barmaglot at 2250 was full. Oil is $120 a barrel, but the operators are not passing it on to the contractor or workforce, so only a few have Renassance money.
Response from Property: Dear Q8027GFandrewd, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the appropriate leadership team. Please be aware that we are changing all our prices and especially the mix in all our A la carte beverage menus of the hotels. This will be effective before the weekend. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, Shamil Chupanov Front Office Manager
Guest User
Junior Suite With Club Lounge Access
Stayed in Nov 2024
Business travelers
84 review
3.5/5
Posted on Jan 23, 2025
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