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A coach trip party visit for 4 nights. Hotel room choices looking over the bay and harbour or looking over the car park. Rooms are all fairly compact with king sized beds, well presented but starting to show a small amount of wear and tare. Beds are king size so you have to give up a little more room for such a big bed. Bathrooms have been modernised by over the bath showers are awful. Restaurant choices are excellent and a full buffet set up and choice of seating areas. Food was generally very well presented and very tasty. Breakfast was just as good with choice and quality. Bar area has just been modernised fully and again a great public area. Staff were generally all lovely and helpful.

It is worth mentioning that the beef burger in this hotel restaurant is exceptionally delicious. The location of the hotel is not bad, there are many places to go to the pier to transfer. There is also the front desk is very warm.

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

We booked a suite and stayed in room 102 for 1 night as we were visiting for a friend’s wedding. Everything was faultless, our room was lovely with an impressive bathroom, robes, amazing sea view, complimentary mini bar, but what really made our stay was the wonderful customer service. Our flight in was very early, we called ahead to see if we could have an earlier check in which was honoured, we were so grateful for this as we were very tired from travelling. The breakfast was delicious, a choice of cooked breakfasts and continental buffet. A very much enjoyable and relaxing stay, thank you The Halvard, we’d most definitely book again.

The hotel feels slightly dated, but it has a great location on the Douglas promenade. My room was at the back of the hotel, there is no aircon so the room was warm, but a fan is provided. The room was comfortable and the bathroom was clean, with toiletries provided. The breakfast was great, freshly cooked to order. A special shout out to Matthew, one of the servers, who has a great sense of humour.

This hotel on the front is one of the best places I've ever stayed in. The staff are friendly and helpful. The rooms are comfortable and clean. The shower is amazing and bed arereally comfortable! The breakfast is delicious. A 20 min walk from the town centre and 9 minutes from the electric railway. And if you don't want to walk, there is a bus stop going into the town located not far from the hotel. My room was located on the front with beautiful views of the bay. It is really worth staying here and I will definitely be back again!