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Stayed for four nights and had a great time! The hotel is in the old town and has a great location. It takes a few minutes to get to the main street. Turn left at the main street entrance and there is a supermarket. It takes about ten minutes to walk to the Grand Place clock tower. The back garden is small and elegant. I sat down and ordered afternoon tea twice. The hotel waiters I met were of high quality and very enthusiastic, which is a plus for the hotel. I called a taxi three times at the front desk, and they all charged the meter price. There was a little problem with the sink in the bathroom on the first day of stay. It was very warm to put a card and a box of chocolates. The medieval city of Bruges and this castle hotel will be eternal and beautiful memories!

This was a last minute booking for me after my train to Germany was cancelled. I was in Brussels and decided to hop on a train to Brugges and made the booking on my phone on the way. I walked from the train station, about 15 minute walk, and was greeted by a wonderful woman at reception who spoke many languages including English. It was around 12:30 and I asked if I could drop off my backpack so I could look around Brugges until the 3pm check in. She checked for an available room and I got an early check in - wonderful! I had a ground floor garden room and I loved it. So luxurious. Bathrobes, kettle with tea and instant coffee, a safe, full bathroom, desk, and a large comfortable bed. Outside the room is a small wrought iron table and chairs with a view of the garden. Very peaceful. This is the type of hotel I'm meant to stay in! Hotel is a couple of minutes walk to the main pedestrian areas that have lots of chocolate shops and cafes. Keep walking and there will be more shops and cafes. Great location, wonderful staff. I thoroughly enjoyed my 2 nights here and would definitely stay here again if my travels bring me back to Brugges.

Very good hotel. The hotel is good. The only thing we bought was not to go because it is not worth 20 Euros. There is only one sauna and a massage tank. It is estimated that there is too much disinfection. Was it hurt ...

A hotel worthy of a four-star rating. There are drinking water outlets on each floor. The hotel also has a swimming pool, but I didn't bring a swimsuit so I didn't go there. There are many shops and restaurants near the hotel. It's convenient for travel

The reception was just great fast, helpfull. Because I left first day very early they prepared a breakfast pack for le who was ready at 05.00 AM. Bed and room a dream, bathroom all products high quality. Breakfast you would love to have everyday. Checkout fast easy and very gentle. Perfect hotel to stay in Bruges. For tourist info is 50 meter from market place.

The hotel service is pretty good. The location is quite close to the station, the room is clean, and the staff is very nice But the entrance is difficult to find Good value for money, there is a shuttle bus to the city nearby, very convenient Overall recommendation recommend

Friendly staff, lovely hotel, buffet breakfast was good value and convenient. Location was spot on and the family room was cosy, clean and had loads of space. Nuts from mini bar were cheaper than in the supermarket which we couldn’t believe. Only downside was the shower head wouldn’t stay in the holder so we had to hold it to shower which was a shame. Overall we would return if we came back to Bruges.

It's hard to decide what the best feature of this hotel was. The location is excellent because it is on the edge of the commercial district, and not directly in it, as some of the other hotels we considered staying in were. This meant it was quiet and peaceful but still only a few minutes walk to the center of town. The hotel itself feels more like a private home than a hotel which made it feel really personal. The staff was excellent and could not have been more helpful and friendly. The room was mostly comfortable with a very comfortable bed, nice bathroom, good towels, etc. Our only complaint was that the air conditioning in our room (number 26) was under powered and the only unit in the room was on the opposite side of the room than the bed. Even with the thermostat set to the lowest temperature, the room was too warm overnight. If not for this, I would give the hotel 5 stars. Overall though, this is a great hotel and very worth staying at.

So pleased we found this gem of a hotel. Ideally placed for wandering around Bruges, we were able to store our overnight back in the luggage store, then explore before check- in opened. We were warmly welcomed by all staff whenever we had interaction with them and the service was very efficient. We stayed in room 002 which was located through the car park, but was nicely tucked away and quiet….. other than being able to hear the coffee machine through the wall of the breakfast room! It wasn’t a problem though. The room was spacious and had all amenities you would expect to find. The bed was comfortable and air con is available. We did request a double rather than twin, but had two beds pushed together with a single quilt each. It wasn’t a problem for us, but not what we asked for. We didn’t mention it, but I’m sure if we had they would have sorted it. The shower was good, and teas & coffee is available in the room. There was a fridge, but no milk. I’m sure you could ask for milk at reception if desired. All areas were exceptionally clean, and we did check out the spa, but it’s a bit dingy in the basement. Shame not to have a pool, but there is a small gym for those who need more than the extensive walking you’ll be doing when exploring Bruges itself! We did consider parking at the hotel, but they wanted us to leave a key and access is tight! We have a large car, so decided to park on Bevrijdingslaan, one of the free parking areas just a short walk from the hotel. Other car parks are available, but we were able to leave our car here for free overnight. The hotel were very helpful prior to our stay in advising the closest car parks to the venue.