Van der Valk Hotel Amsterdam - Amstel Reviews

Response from Property: Dear Matjaž,Thank you for your review. We are happy to hear that you enjoyed our rooms and comfortable beds. However, we regret that your experience with our service did not fully meet your expectations.Regarding your comment about housekeeping entering your room, we would like to clarify that our check-out time is at 12:00 PM. After this time, our team begins preparing the rooms for the next guests. We apologize for any inconvenience this may have caused, but we kindly ask all guests to check out by the set time to help us provide a smooth experience for everyone.We appreciate your feedback and hope to welcome you again in the future.Best regards,Wendy – Guest Relations

Response from Property: Dear Meview Cheong,Thank you for your thoughtful review! We're so glad to hear that our reception team was able to assist you during a stressful situation with your passport. It’s wonderful to know that their efforts made a positive difference in your experience.We’re also pleased that you enjoyed the location and found the service to be excellent. Your kind words mean a lot to us!We hope to welcome you back soon.Kind Regards,Iris - Guest Relations

Response from Property: Dear YoungJin.Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay in our Penthouse Suite and that the great view, and relaxing hot tub made your experience even better. It is also great to know you enjoyed our breakfast!We hope to welcome you again soon for another memorable stay.Kind regards,Wendy - Guest Relations

Response from Property: Dear Bongeka,Thank you for the positive review! We're glad you enjoyed your stay with us and found our hotel to be amazing. We hope to welcome you back again int he future!Kind Regards,Iris - Guest Relations

Response from Property: Dear Sir/Madam,Thank you for your kind review! We’re pleased to hear that you enjoyed your stay in our Superior Room and that you found the cleanliness, service, and tranquil environment to your liking. Providing a comfortable atmosphere is our priority, and we’re glad we could make your stay enjoyable.We hope to welcome you back in the future!Kind Regards,Iris - Guest Relations

Response from Property: Dear Guest,Thank you for sharing your feedback. We appreciate your comments about the cleanliness of our rooms. We apologize for any unpleasant experiences with our reception team. Your feedback is invaluable, and we are actively addressing this matter to enhance our service standards.We hope for the opportunity to welcome you again, delivering a more enjoyable and seamless stay.Warm regards,Merel | Guest Relations

Response from Property: Dear Sir/Madam,We apologize for the inconvenience you experienced during your stay. Your feedback is important to us and we will discuss this issue with our housekeeping team to ensure it does not happen again. Thank you for bringing this to our attention and we hope to host you again in the future for an even better experience!Kind regards,Iris - Guest Relations

Response from Property: Dear Kevin, Thank you for your wonderful feedback! Your recommendation means a lot to us, and we appreciate your kind words. We hope to welcome you back for another fantastic stay in the future!Warm regards, Merel | Guest Relations

Response from Property: Dear Rummanizam, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a great time during your visit.Your suggestion regarding the menu is valuable to us. We are constantly striving to improve our menu to provide an even better experience for our guests. If you have any further comments, please do not hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Merel | Guest Relations

Response from Property: Dear Charles, Thank you for taking the time to leave your positive feedback! We love that you enjoyed the hotel so much! That is the reason we do it and makes us very happy.Hopefully we can welcome you back to our hotel in the near future.See you soon! Kind regards, Anemoon, Guest Relations

Response from Property: Dear Tahanee,Thank you for sharing your positive feedback about your recent stay with us. We are thrilled to hear that you found our hotel beautiful and appreciated its modern and clean amenities. It is great to know that our location, with quick and easy access to the metro, worked well for you. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you again in the future for an extended stay.Best regards,Merel | Guest Relations

Response from Property: Dear Dean,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your stay. It is great to know that you enjoyed our facilities and we take pride in maintaining to the highest standards of cleanliness. Our location near the tram stop is indeed convenient for easy access to both the airport and the center of Amsterdam.Regarding breakfast, we appreciate your input. While our breakfast is priced at €25, it is designed as an all-you-can-eat experience to provide a wide variety of options to our guests. We will, however, take your comments into consideration as we continuously strive to improve our offerings and value for money.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Best regards,Merel | Guest Relations