To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities9.0
Service9.1
Cleanliness9.0
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All reviews(9)
Positive reviews(5)
Reviews with photos/video(1)
Negative reviews(1)
Maxim
Dar Al Luban (Comfort Double Room)
Stayed in Feb 2025
Family
1 review
10.0/10
Outstanding
Posted on Mar 29, 2025
All was perfect. Very friendly and professional personal; breakfast was delicious and the facilities were amazing. The rooms were very comfortable and we enjoyed our stay.
Response from Property: Dear Maxim,Thank you for your wonderful review! We are delighted to hear that you had a perfect stay and enjoyed our friendly service, delicious breakfast, and amazing facilities. Your kind words mean a lot to our team, and we’re thrilled that you found the rooms comfortable and had a memorable experience with us.We look forward to welcoming you back to Dar Tantora, The House Hotel in the future!Best regards,Dar Tantora, The House Hotel Team
Guest User
Dar Al Luban
Stayed in Jan 2025
Solo travelers
4 review
10.0/10
Outstanding
Posted on Feb 17, 2025
I was a bit worried about staying at the hotel with no electricity, taking into account dark rooms and lack of heater, but my experience went above and beyond any expectations. It is perfectly located in one part of the old town, right in the middle of everything. The rooms were comfortable, picture perfect and warm (I arranged for a heater). Staff was kind, attentive and very helpful. Food at the restaurant was delicious. I couldn't have wished for a better accommodation.
Response from Property: Dear Guest,Thank you for sharing your wonderful experience with us. We understand that staying in a hotel without electricity can be a concern, and we are delighted to hear that your stay exceeded your expectations.We are thrilled that you enjoyed our unique location in the heart of AlUla’s Old Town, and that you found your room comfortable, picturesque, and warm with the heater arranged. Your kind words about our attentive team and the delicious food at our restaurant mean a lot to us.At Dar Tantora, The House Hotel, we are committed to creating authentic and memorable experiences for our guests, blending the charm of heritage with warm hospitality. We are so pleased that we could contribute to making your stay truly special.We look forward to welcoming you back for another unforgettable experience in AlUla.Warm regards,Dar Tantora, The House Hotel Team
BBlvxing
Dar Al Luban (Comfort Double Room)
Stayed in Mar 2025
Couples
13 review
10.0/10
Outstanding
Posted on Apr 22, 2025
This is the most unexpected thing for me when I came to AlUla! Whether it is service or other aspects, it is several times better than Banyan Tree. The breakfast is also delicious. At night, the whole hotel is full of candles in this ancient town. It really makes people feel special! I will come again to experience it in the future
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Response from Property: 親愛的 BBlvxing,您好!感謝您撥冗留下如此溫暖的評價,我們非常高興能夠成為您在埃爾奧拉之旅中最出乎意料的驚喜!能讓您在我們的服務、早餐以及夜晚蠟燭氛圍中感受到古鎮的魅力,是我們最大的榮幸。我們全體團隊都誠摯期待您再次回來,與您一同延續這段美好的回憶。敬祝安好,Dar Tantora, The House Hotel 團隊
Guest User
Dar Al Luban (Comfort Double Room)
Stayed in Feb 2025
Travel with friends
3 review
2.5/10
Posted on Apr 5, 2025
Aside from that, our money was stolen on the last day of the hotel. It was when we went downstairs for breakfast. We locked the door when we left, so it must have been stolen by a staff member who had the key. The hotel did not give any substantive feedback or handle this situation.
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Response from Property: 親愛的 Lei,感謝您與我們後續溝通並澄清您的狀況。我們非常欣慰得知您已確認無法確定是否遺失金錢,並選擇不再追究此事。我們始終重視每一位賓客的安全與信任,並致力於提供真誠且周到的服務。如果您覺得合適,也誠摯地邀請您考慮移除或修改原先的評論。該評論可能對酒店的聲譽造成誤解,而您的理解與支持對我們來說意義重大。我們希望未來還有機會歡迎您再次蒞臨,為您帶來真正安心且愉快的住宿體驗。誠摯祝福,Dar Tantora, The House Hotel 團隊
Bendenniz
Dar Al Luban
Stayed in Nov 2024
Travel with friends
5 review
8.5/10
Very Good
Posted on Dec 3, 2024
I didn't know there was no light before I booked the hotel. It was dark when I checked in. I couldn't see anything clearly in the hotel. To be honest, it's not friendly to night blindness. It's too dark and I can only light candles.
Original TextTranslated by Google
Response from Property: Dear Bendenniz, Thank you for taking the time to share your feedback. We are deeply sorry for the inconvenience you encountered during your stay. Dar Tantora, The House Hotel has been designed to reflect AlUla’s unique cultural heritage and tranquil atmosphere, including soft lighting. However, we fully understand the importance of lighting to guest comfort and we will take your comments seriously to ensure a more thoughtful experience for all guests. We value your feedback and hope to welcome you again in the future and provide you with a more pleasant experience. Dar Tantora, The House Hotel Team
Guest User
Dar Al Luban
Stayed in Dec 2024
Couples
34 review
10.0/10
Outstanding
Posted on Jan 31, 2025
Very satisfied. The hardware is very good. It is very suitable for vacation stargazing. I will choose it again if I have the chance. The breakfast is also good. Overall, the service attitude is also very good. I am satisfied, satisfied, satisfied, hahaha
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Response from Property: Thank you for your wonderful review! We are glad that you are satisfied with the facilities, resort environment and stargazing experience at Datan Tura Mansion Hotel, and we are also glad that you like our breakfast and service. Your satisfaction is our greatest motivation! We look forward to welcoming you back in the future and bringing you more wonderful memories! The Datan Tura Mansion Hotel Team