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Overall the hotel was nice. Nice size clean rooms. The staff was very friendly and helpful. Downside was elevator repair, leaving one functioning elevator. But the new elevators look great! The main complaint I have was the lack of selections at their bar/restaurant. I was traveling alone and did not want to leave the hotel my first night in town. I have stayed at the same line of hotel before, and they were well stocked and offered many selections of food and bar items. There was 1 wine to chose from. Another guest tried to order a beer, only to be out of all her selections. Once she was given a beer, it was old and she had to return it and chose another brand. The good thing was that the hotel is located directly behind an amazing Italian restaurant… so night two was much better!

We’ve stayed here several times and it is always clean, the staff is very friendly, breakfast is delicious and check-in is hassle-free.

Weekend Saved ! We appreciate your engineer Mark My husband lost his wedding band We ask jim at the front desk to send maintenance to open sink up and locate my husband's wedding band. Well over one hour later and pipes removed Mark found the wedding band. We left small token for Mark to show our appreciation with jim at front desk. Later that morning we witnessed Manager (Kennith) screaming at the top of his lungs at his employee (Kitchen person) this behavior from Him was in front of my family this was unacceptable behavior. We witnessed his unprofessional behavior on both trips to your facility.

Clean, affordable, the breakfast is average and charged. There are good restaurants around, and there is a Chinese buffet restaurant that is very good. Close to the shopping center.

I came for a medical training at Acumed. I was robbed at the hotel room 324 during the day 16th and/or morning 17th on the day 15th at night, I keep my wallet inside my laptop bag pack, with my passport and other documents, because I didn't want to take it with me. My bag pack never go outside of the room hotel. My wallet never go out from my bag pack since night 15th, I keep all my stuff including my wallet inside my bag pack. All My documents passport, and other cards was inside, Just my wallet were missing. My wallet was taken from inside my bag pack. Another issue is, today 17th August 2024. I left my iPhone charger and wire, connected at the bathroom ( I charged my phone this morning), when I came back to the room, won't be there. After check out 1.5 hours later room has already cleaned for the service people. There is no reason not to report it or gave me back my phone charger The front desk man told that he has no reports of my iPhone charger and wire. Definitely has to be reported so that phone charger was also robbed, and no reports about it, no forgiven stuff. I have no answer from manager yet. They told me call back on Monday. I would like to have it back my wallet and my money around $5000 US dollars and also my phone charger. I have no, any doubts, that I was robbed at my room 324 Hilton hotel. That happens during the day 16th and 17th after I did my check out they didn't have me back my phone charger, front desk man just said they didn't found anything.

I have stayed here before so I knew it would be a nice experience. Was I blown away by Chenoa Morton!!! She was the most pleasant and professional I have come across in such a long time! She went above and beyond to make sure our stay was 5 star. We will definitely be back the very next time I am in Addison! Chenoa Morton keep up the great work!! Marriott, keep this one she is a game changer!!!

The hotel restaurant is convenient and convenient. The room was kept very clean. As expected, it was a nice hotel.

Our stay was due to a soccer tournament in the area and our team advanced to the semifinals. Our games got pushed back due to a rain delay and Clayton, at the front desk, so kindly helped us to extend our check out. He was so helpful with everything and had such a refreshingly positive attitude. I will definitely stay here again for next year’s tournament!