Residence Inn Dallas Addison/Quorum Drive

This hotel sits in a convenient area near local businesses and companies. On-site parking is available for self-parking. Check-in proceeded smoothly, and the staff were quite friendly. However, the property is aging and needs a thorough remodel. The carpet is worn with stains, the bathroom is outdated, and water pressure is merely adequate.

Jay Jay which is gone now the gm left and took him. He knew coustomer service he should got the gm job,. Tammie is great bald guy on nights don't act like he wants to be there. T h e am Nicole is great but the new gm has absolute no coustomer service. It's quiet safe a large percent is booked by herzog they are mostly younger but very professional, I service cell towers for tmobil and was taking cancer treatment, I understand they have to make a profit but after the rude gm ran me off I stayed downtown and the canyon much nicer places and since ypurpart of my stay was due to cancer clinical trial they took that into account. Almost 35 dollars cheaper a night. Hospital staff ask for hotel reviews as well as the keep track of charges. Remember lot of patients have family come visit. I was lucky to have a great employer the covered what the charity for the clinical trial didn't. And my company has a corp rate i found out from t h e location downtown. Anyway the new gm needs to go back to coustomer service training especially for folks with status.

The property is located to many restaurants and the highways. The staff are very friendly. Unfortunately, when we checked into are room the bedroom carpet was soaking wet. Considering that it was Friday evening the maintenance man could not be found. So, I place dry towels to absorb the water, Also, every time the AC unit would turn on it made a Loud noise. Like someone was kicking the door. So, in the middle of the night that was not very pleasant.

This property is family and pet friendly we love this place and the staff is so nice and helpful makes you feel home away from home

Nice for the most part, but my room had a sound from inside the wall that gave me a headache. It was relentless. I should have asked for a different room.