Name: Emporio Acapulco
Address: Av Costera Miguel Alemán 121, Acapulco, Guerrero, 39670, Mexico, Av Costera Miguel Alemán 121, Overseas, Mexico
Rating: 8.5

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The location is fantastic BUT the quality of the service and the whole experience went down. I remembered it to be much better than what it was. I am not sure if I would stay there again. The view is fantastic!

Deberian darle mantenimiento a las escaleras de la piscina, deberian tener plan todo incluido y deberian avisar desde que uno hace eñ check in que cobran por usar las cabañas de la playa, nosotros nos sentamos y nos sorprendieron al decir que se debia pagar, como ya estabamos instalados pagamos pero deberían avisar desde eñ check in.

They should maintain the pool stairs, they should have an all-inclusive plan and they should let you know from the time you check in that they charge to use the cabanas on the beach, we sat down and they surprised us by saying that you had to pay, as already We were installed, we paid, but they should notify us at check-in.

Excelente opción para hospedarse, ambiente familiar, desayuno muy rico y ubicación frente al mar excelente

Excellent option to stay, family atmosphere, very rich breakfast and excellent beachfront location

Restaurant

24-hour front desk

Currency exchange

Parking

Luggage storage

Swimming Pools

Wi-Fi

Breakfast

Non-smoking room

Family-friendly

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French

Spanish

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Ocean View Superior Two Double Room

Sea View Superior Room

Ocean View Superior Queen Room

The room they gave us was on a floor that was undergoing maintenance, they made noise from repairs early and it was very annoying.

The view that we had was towards some tennis courts and a rather neglected apartment building, which does not belong to the hotel, which greatly detracted from our experience.

The furniture in the room in general is old, before there were utensils in the small kitchen, now there is nothing, they even removed the refrigerator, they only left the microwave.

The wifi was too slow, they did not load social networks, the cleaning was regular since they did not sweep the room, they only limited themselves to making the bed.

The service in the pools is sooooo slow, they have few waiters despite it being high season, and the sheets that cover the pool beds are worn and old.

The pool towel service gives you one per day per person, and you cannot ask to have it changed for a dry one, you will have to keep the same one until the next day.

The positive was the proximity and excellent location right in the center of the bay of Acapulco, opposite there is a shopping center with restaurants and shops. A few steps away a souvenir and handicraft market. And if you want to order food or any service through apps, it arrives at the hotel entrance in minutes.

The pools are fine, although they could improve their cleanliness, since the water looks quite cloudy, especially in the adult pool, which is a great advantage if you are not traveling with children and want to relax.

Great place! We’ll be staying here again! The food was awesome and the beach was very relaxing 

Good location, clean, large pools and even some for adults only.

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21.1km from Acapulco International Airport

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Browse 116 real hotel photos & reviews of Emporio Acapulco on Trip.com - showing guest rooms, dining spots, pools, and all the little details that matter.

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Acapulco

Mexico

Guerrero

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