Hyatt Regency Cairo West Reviews

A good stay at Hyatt Regency. Food and drink decently priced. Good location if looking to go to the pyramids. Would stay here again.

Hotel is new and looks great. It’s out of the way from downtown which makes it more peaceful. We stayed a few nights, breakfast and the pool amazing. Staff very friendly and helpful. However a few things to point out that I was going to but needs to be said. No privacy as workers working most of day outside of room so the window and curtains had to be closed or creepy men looking at you. Door connected to another room and not good sound proofing or insulation, can here everything other people are doing. Bed sheets had some blue dye stains on them the first night which was unwelcoming. Lastly, we decided to check out one night before, going to pay for mini bar things. The menu is priced in local money and not in dollars and doesn’t have VAT included, also a mini bar service charge is charged for the house keeper to refill which is hilarious at best as you pay for the room. That should include her to top up the fridge just as she would top up towels. Water isn’t free only a big bottle and not the small bottles so be careful. They don’t explain that clearly. So, once I saw my bill I tried to talk with front of house about it. He treated me like and ***** and said I need to pay in USA dollar and I said then why have a menu in your local currency. He couldn’t give me a good answer and just said all hotels do it. Then he started to laugh and tell me this is little USA money and so on and laugh again. I ended up paying my bill just to get out of the hotel as his attitude was poor and almost sarcastic. I paid then he said I’m welcome back be he will give compensation. I said well you wouldn’t help me swap a day to later in the week to return as early check out before so am good. Overall, we left the hotel in a poor mood and not acceptable. I’ve worked and work for these hotels and that is just poor. That was the biggest let down unfortunately.

Quiet and private location, good service

Amazing experience! Top notch hotel with a lot of attention to details from all the staff! We felt at home during our entire stay and we are definitely coming back again.

Wonderful Stay

Decent hotel but not entirely sure that its 5-star rating is totally accurate from my experience. There was some construction work happening nearby so it was fairly noisy during the day. The hotel is situated in a modern area of Egypt with a number of high-end residential areas near by making travelling from one area to another quite aesthetic. The staff were nice and welcoming, however I did spend approximately 3mins ordering in-room dining for them to give me an incorrect order.

The room is spacious and the facilities are new. The bedding is comfortable. There is plenty of hot water. The lobby is beautiful. The swimming pool is heated. The breakfast is rich and delicious, not to be missed. The pizza and pasta in the main restaurant are better than those in Italy. The Japanese restaurant is like a nightclub, and the food is OK. The service staff is quite enthusiastic. It is close to the pyramids and the new museum. The five-star hotels in the city are expensive and old, so it is a good choice to choose this one.

The environment is pretty good among hotels in Cairo, not far from the Giza Pyramids, but far from the city. The hotel service and breakfast are pretty satisfactory.

The hotel has a beautiful and comfortable environment. The hotel is relatively new, the overall design is relatively high-end, the food is good and the service is in place. When the weather is good, you can indeed see the pyramids (spires) from a distance, but it is in a relatively remote newly developed area and there is nothing to visit nearby

very good

The worst Hyatt I've ever stayed in. The service was OK. The room was very small and not as good as the All Seasons

The shower head only has a few strong streams of water, and the rest of the water is too weak, which makes the skin hurt when those few streams hit it, and I dare not stand forward. But in fact, I didn't get much water on it. I couldn't adjust the water flow, and the water that came out had an earthy smell. The carpet in the room was not very clean, and the quilt was always damp. The coffee capsules I drank on the first day were not replenished on the second day. The small bottle of water was charged and I didn't have to pay first, I had to pay by card. The front desk finally told me hope to see you again, and it was the only time I said no you will not in all the hotels I have stayed in🥶🥶🥶🥶By the way, I caught a cold on the second day of staying in the hotel🤒I didn't even turn on the air conditioner in the hotel. This hotel is a bit unlucky for me🙂↔️🙂↔️🙂↔️

The hotel is located in a very remote area, far from the city. The overall environment is good. The restaurant is also delicious. The air conditioner in the room is very loud, and it is a bit noisy to sleep at night.

The apple juice served upon check-in was pretty good. The environment was good, Starbucks was cheap but a bit unpalatable haha. The bad thing was that the cleaning guy would come in and ask if you needed cleaning. 🙁 It is recommended to lock the room.