We booked their two bedroom suite with a kitchenette at least kitchen at four months in advance, thinking that there may be two couples traveling together, as it turns out there were only my wife and I but we decided we would keep the two bedroom suite so we could have plenty of room to spread out and enjoy the views as we were there over the Mexican Independence Day celebration and being in the heart of Centro we would have lots of views of the festivities. Also, with the exchange rate, being what it was, the two bedroom suite was affordable! When we checked into the hotel, staff was a little suspicious that we had a two bedroom suite booked, and only two guests arriving , I don’t know they may have thought we were going to have a party there. They tried to talk us into their one bedroom suite, we looked at both suites and decided to keep the larger suite, they weren’t going to even adjust the room rate for the smaller suite at all, when I asked why we would take a smaller suite for the same price they offered us breakfast daily which we declined because we wanted to visit the local restaurants for breakfasts. The room with a kitchenette had zero utensils, plates or glassware stocked in the kitchen we thought maybe we needed to call for housekeeping to stock the kitchen but there was no such thing as kitchen amenities available. We had to call down to the hotel restaurant to have glassware and silverware delivered. There weren’t even small glasses in the bathrooms for toothbrushes! The amenities and the room were very sparse. the closets had no hangers. and the bedding was sparse and not exactly new. one of the showers clearly had a problem with the drain and sewer gas. It was too smelly to even use that shower. There were things in the hotel room that needed to be repaired, painted or replaced. The whole room seemed a little tired, even though it probably was renovated not that long ago. It was equipped with a smart Room system that was operated by an app that you download to your phone, it didn’t work at all!Getting the lights on and off, adjusting the air conditioning was quite a challenge every night The website boasts a description of their onsite restaurant with menus so we planned on dining there the night we arrived which was later on a Sunday night but we discovered that the restaurant was only a few tables in the lobby with very limited options- absolutely nothing like the website described, so we went out for dinner, the first two places the hotel staff recommended were closed but we found another restaurant near that was very nice!!
Outstanding
12 Reviews