Filton Homestays

Not only was the room perfect (comfy, clean, spacious) The staff were absolutely amazing. Breakfast top notch too. One of the best hotel stays I have ever had. Infact, the staff were so kind and understanding, that when I had to get admitted to hospital they extended our stay *for free* for an extra 3 days, and said we could stay as long as we needed until I got better. Truly so grateful for all their help and they deserve the best review I can give. Thank you Holiday Inn express! We are so grateful for your hospitality and compassion, would not know what we would have done without your kindness xx

I always title my reviews “THE GOOD BAD AND THE UGLY” as all three have a meaning read my previous reviews. To stat I rate our experience very good all but a nasty experience I will go onto later? THE GOOD Good size bedroom large king bed (two singles pushed together)lovey soft sheets comfortable pillow’s,super raindrop shower. Large good buffet style breakfast fruit JUICE great coffee. THE BAD Drinks expensive £11.00 for two beers 👎Dinner expensive partners food cold people receiving food before us ordering after us👎Luckily we had a £50.00 dinner credit which was needed 👍 You have a small motion sensor light in the toilet so when you move it switches on but this seemed to come on regularly during the night which was irritating😡without any motion? THE UGLY Now this is where it gets serious☝️ I had a nasty accident in which I cut my finger badly in a drill hole cut into my bedside drawer? The photo’s show the poor design on the bedside drawer front in which you have to push your finger into a neatly cut hole to pull out the drawer how bizarre? On doing this the drawer stuck and I badly cut my finger on the sharp drill hole edge☝️ This was reported to the duty manager and noted in the accident report book and I have reported this to the customer relations department in which I await a reply. Moving on from this I would go back to Village hotels using a Buy A Gift voucher which makes it a good deal but WARNING be careful where you stick your finger☝️

I booked a premier inn as a half way stop on our way to a wedding as we needed a good night's sleep, travelling with a 6 month old. We arrived and the room was a ridiculous 29°! There was no way we could make it cooler, the window was open the 3 inches that it opened and we had no fan or aircon. The plan was arrive and sleep to get up and leave for the 2nd half of our journey at 8am, but we had to leave the hotel to cool down. We returned a couple of hours later and it was still 29°. Reception gave me a fan, they didn't have any travel cots though, so I had to sleep sideways on the bed so baby was between the headboard and me and my husband on the sofa. We barely slept at all with the heat and of course I was worried about my baby overheating. By 3am the temp had dropped to 28° and 6am 27°. We ended up having to sleep mid morning so we were safe to drive which meant we didn't leave until midday, making our drive longer with traffic and also meaning we missed the day of seeing my friends at the wedding. Absolutely devastated. Worst night I've had. The rooms seriously need updating with aircon. Receptionist was nice and room was clean.