Arrived in the room and checked to see if the refrigerator was operating OK, it was not working , I informed the reception immediately and they sent their fixit man to the room who felt inside the fridge and told me it should get cold in 10 minutes , told him it was inoperable and to get a replacement ,off he went. 15 minutes later I contacted reception and a friendly man informed me that the existing fridge was OK because it was a cooler , not a freezer! They didn't know that I was a refrigeration engineer so down reception i go and informed them as to my former work status and a threat to contact the manager did they suddenly realise they couldn't ******** me, 5 minutes later i had a working fridge! Not happy with the laziness of the reception people
We stayed as two couples and had a spectacular time at Kelapa. Ren the manager was ready to help our every need straight away and helped us book bikes and trips. She went as far as confirming we didn't pay too much when we booked others on our own. The villa itself was clean, tidy and exactly what we were looking for. The pool is huge but rather deep for the most part so you'll want to keep an extra eye on children.
The Kelapa boys would come by to clean the place every morning about 10-11am and did an excellent job. They were very polite and made sure not to go into your room to clean without asking first.
I gave one less star on location because it's in the heart of the island where it's much quieter. If you're looking for a night out you'll definitely need a bike or carriage arranged, otherwise you can expect a long walk home.
We originally booked 3 nights and very quickly decided to add on to our stay. Thanks so much Ren and Team for an unforgettable visit!
Best,
Ryan Lisha
Dec Mel
The rooms are beautifully decorated and have a pleasant layout, although the cleanliness could be improved, as there were some cobwebs and marks on the walls. The air conditioning was malfunctioning and intermittently stopped working. The pool is wonderful, and the breakfast offered a wide variety of delicious options. We extended our stay by an additional night but changed rooms due to the air conditioning problem. It is quite expensive considering the location; however, if you can find a good deal, it is worthwhile. They also offer a complimentary shuttle to the center and provide free daily activities. I found their restaurant to be quite expensive, double the cost of similar meals in town, which is unfortunate as we would have eaten there if it were more reasonably priced.
I really enjoyed my experience in Anema and hope to repeat. Despite being a bit far from the airport, the staff is very friendly, very helpful and really makes you feel at home. I travelled on a honeymoon received a room upgrade, with and amazing sea view. Nice to explore the surroundings, The Hotel provides a motorcycle rental at a attractive price, the beach is great and calm. Great environment.
Kamarnya nyaman, bersih, tenang benar benar tempat yg indah puas memandang laut dan pantai jauh dr keramaian sangat cocok untuk pasangan bulan madu
Pelayanan yg begitu ramah dan bersahabat
Everything is perfect
They change the bed linen, but don't make it
Cool toilet with fish
First line, there is natural shade and sun loungers on the beach
Each room has free bicycles
Everything is clean
The pool is clean
Breakfasts from the restaurant menu, a large selection
It's a pity that we only lived there for 2 days
The staff at Kayana were all very polite, courteous and helpful. Each and everyone never fail to greet you when they see you. Service was tip top. Pool has some dust/sand particles and insects sometimes but it’s near a beach so maybe that’s why. Location is near the harbour and has direct access to beach which can also be accessed by the public. Good if you are planning to travel to Gili Islands. However outside the villa there is nothing much, will have to drive to go to nearest restaurant and not easy to get taxi. We had a driver who brought us everywhere. The Blues Restaurant in the villa was sufficient for us - served good food, very affordable too and overlooks beautiful view especially at sunset. The inclusive breakfast was also worth it. Have to mention that the villa is very near a mosque and the calls to prayer starts as early as 5am. We did not mind it at all though. Overall Kayana made our stay in Lombok an amazing one!
Villa Teraum provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in.The lodge offers taxi and car hire amenities for your ease in navigating around Lombok.When arriving by car, take advantage of the lodge's convenient on-site parking facilities. The lodge offers reception amenities including concierge service and safety deposit boxes to ensure a comfortable stay for guests.Should you require it, the tours can even assist you in booking tickets and securing reservations for the finest shows and events in the vicinity. Whether you're here for an extended stay or simply require fresh garments, the lodge ensures your cherished travel attire remains spotless and accessible with the convenience of laundry service located on the premises.The lodge's daily housekeeping ensures an excellent option for your stay.Smoking is permitted solely in the specified smoking zones allocated by lodge. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at lodge come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind.Several chosen accommodations at Villa Teraum have a balcony or terrace incorporated into the room design. Within specific rooms, a refrigerator, a coffee or tea maker, bottled water and mini bar is conveniently available for your use. Each day, arise to a delightful complimentary morning meal at Villa Teraum. Visitors wishing to create their personal culinary delights will appreciate the on-site shared kitchen provided at this establishment.Villa Teraum provides a superb assortment of leisure amenities for guests to enjoy.Make sure to discover the readily available beach at lodge. Unwind by the pool at lodge and cherish a leisurely moment.Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by lodge.
A hotel is very nice and staff are very friendly, breakfast was good too. Location is good if you want to see sunset , little bit far from central and to harbour with horse coast Rp:150.000. Overall we are happy stayed there.
So happy during my stay at truntum mandalika. The staffs are kind, friendly, helpful, they are amazing! The place is clean, the view is wonderful, and the amenities are complete. During out last few hour of stay the electricity went out, probably because we are switching on the TV, the kettle and the hairdryer at the same time, which is kind of confusing but overall it’s recommended! I will gladly choose this resort again :)
Great
27 reviews
9.2/10
Price from
PHP 1,964
per night
Check Availability
See All Hotels With Gym in West Nusa Tenggara
Recent Reviews for West Nusa Tenggara Hotels
See all
8.3/10
Very Good
GGuest UserWe really loved staying here! The staff is super friendly and so helpful. They really made us feel at home. The pool is super big and the beach is right behind the pool, which is super convenient! The breakfast was amazing and there is so much to choose from! The best we had during our entire trip! The location is okay. We rented motorbikes (which is possible to do at the reception, which is amazing!) and it was easy to transport ourselves. You can also take a Grab to different restaurants and shops, which was really easy. The only con was that we had a mini cockroach in the room, which I think is unevitable in Indonesia (we had a ground floor room). Also there was a bit of a sewer smell in the bathroom sometimes. It did not bother us during our stay though. Overall we really enjoyed it! Thank you for the great experience! ✨
YYazz’sLovely hotel, service is good. We stayed in garden chalet. The anniversary and fruit touch was so nice Daily cleaning. Staff are so kind and polite. It is a 4 star and is clean. There was a smell from the loo which was solved once we told housekeeping. The resort is showing its age but nevertheless decent. Only thing is doors do not seal so creepy crawlies are always in. We were not too fussed - some days only saw ants which was annoying but otherwise ok. The beach had no lifeguard so if you do go in it’s at own risk. We wouldn’t suggest this as waves are always high good for surfers. Amenities there is a mart walking distance and a spa. Not much else including food places you have to get a grab or drive. You get a free photoshoot which is really good as you get to keep a printed photo for free! Breakfast is decent nothing special. View of palm trees and beach is amazing.
GGuest UserVery great service from the staffs, everyone was friendly and helpful. Even before I arrived, the communication with the staff through WhatsApp was helpful.
The view from our room was breathtaking. One thing to note is there were quite a few rove beetles found in our room especially the balcony area (we went when it was rainy season).
The area of the room is large, even with added bed, we did not feel cramped at all. The toilet area is also large and clean, with the toilet and shower area separated with doors. The towels given are clean and fluffy.
Breakfast was amazing! All the food that we tried are delicious. (It is an a la carte type of breakfast)
All in all, we were very satisfied with our stay here and will definitely stay here again if we visit Lombok.
GGuest UserLovely hotel at a really good price :) both garden view and sea views are lovely! Two nice pools. Restaurant is good food! Really enjoyed our stay!
AAnonymous UserLocation is good facing the beach, there are activities at the beach, ie electric motorcycle
Very crowded during my stay due to local bank annual event
Wifi is very week in the building, seriously need improvement
Breakfast is ok, nothing special.
During shower, the hot water is not possible to adjust, the water either too hot or too cold during shower.
Won’t come back again due to the wifi & hot water issue
UursulaccThe service is excellent👍. This is my fourth time in Lombok. I choose different hotels every time. Everyone's service is very good. But The Oberoi's service is really excellent, with explanations, tours, and various rich activities♥️
The hotel's location and scenery are invincible, especially the sunset, swimming pool, and coconut trees, which are a beautiful painting against each other. I stayed for 2 nights and chased the sunset twice. It was a visual and spiritual enjoyment and shock.
Food, let's talk about dinner first. It is really the best food I have eaten in Lombok so far. From the presentation to the taste, it is very consistent with the hotel's tone, especially the crab appetizer (I don't remember the name). Breakfast is not a buffet. You can order what you want to eat from the menu. The most important thing is that we checked out. The breakfast reservation on the day was at 5 o'clock. The restaurant did not provide a simple breakfast box, but a very ceremonial room service, which was exactly the same as the standard of dining in the restaurant. It was really good.
Finally, for me personally, the peak experience is the meditation 🧘♀️ activity. In a space surrounded by green energy, facing the sea, calmly following the teacher's guidance, sending signals to the universe 📶, moving and happy, super amazing 👍
GGuest UserView: 4.5/5
Villa size: 5/5
Food: 5/5
Maintenance: 2/5
This villa is as big as it looks on their website with amazing view. However, it is quite rundown and needs a refresh, especially the toilet.
The toilet bowl has stains and the overall bathing area are mouldy. I understand we’re in the middle of nature but I would expect better maintenance. Plus the water pressure was low.
Maybe it was the rainy season (it rains every evening/overnight), the area is filled with millipedes everywhere, the worst part is that they are in the villa as the doors/sliding doors have gaps. We’re fine if the insects stay outdoors but the millipedes enter our villa every single time and they appear at every creak of the villa. It was tiring trying to keep them out of the villa.
The redeeming factor for the villa is really the view, the Indonesian cuisine at Aura and their prompt service. The view is as amazing as you see on their website, if not more. And they have exceptional food at their restaurant and the service was superb.
And yes, there are monkeys in the morning and evenings. The staffs will inform you upon check-in, to lock the doors and avoid eye contact.
GGuest UserOur stay at The Lombok Lodge was nothing short of outstanding. I have traveled and stayed at many hotels around the world, but this place is truly unique. From the moment we arrived, we felt at home – it’s not just a hotel, it’s a home away from home.
The food was consistently delicious, both in the mornings and evenings. The attention to detail in every aspect is remarkable, and the staff made our stay unforgettable. Every employee knew our names and greeted us warmly, making us feel like part of the family. They even surprised us with special touches for our birthdays, which meant a lot.
A highlight was the wonderful day we spent at Bagno di Gili – a magical experience.
I am not usually an emotional person, but I had tears in my eyes when it was time to leave. The Lombok Lodge is the perfect place to relax, recharge, and feel truly cared for.
I wholeheartedly recommend every person to experience this hotel at least once – if you are looking for something truly special and want to be genuinely taken care of, this is the place.
RRuslan BaliA chic hotel: silence and grace. Because the entrance road is a little complex - a little visitors, but the location is unique: very close to the islands for snorkeling, literally 300 meters.
Staff service, in rooms clean, in the restaurant there is European kitchen. Paradise place. Above all praise, valuation 5 out of 5.
CCN Man 420We stayed as two couples and had a spectacular time at Kelapa. Ren the manager was ready to help our every need straight away and helped us book bikes and trips. She went as far as confirming we didn't pay too much when we booked others on our own. The villa itself was clean, tidy and exactly what we were looking for. The pool is huge but rather deep for the most part so you'll want to keep an extra eye on children.
The Kelapa boys would come by to clean the place every morning about 10-11am and did an excellent job. They were very polite and made sure not to go into your room to clean without asking first.
I gave one less star on location because it's in the heart of the island where it's much quieter. If you're looking for a night out you'll definitely need a bike or carriage arranged, otherwise you can expect a long walk home.
We originally booked 3 nights and very quickly decided to add on to our stay. Thanks so much Ren and Team for an unforgettable visit!
Best,
Ryan Lisha
Dec Mel
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.