It was a spacious room, nice and comfortable mattress. Although it is next to the main road, it was quiet at night.
Lovely view to the back, they call it river view. It is a cannel where had a lot of ducks, geese and swan swimming up and down.
A good place to stay.
Can't get a better location than this. Lots of parking (Payable £20) and a very grand hotel.
10 minute walk to the city and across the road from the walls.
Reception desk team were excellent at check in and even upgraded us.
Very enjoyable stay and would stay again.
Recommended for a city stay
It was an ok stay but for us we didn’t realise we booked when the football was on and the away fans had pretty much booked the hotel and to say it was noisy was an understatement.
Staff were friendly enough but didn’t ask us if we wanted Breakfast or if we had stayed there before so seemed pretty sub standard and not really that invested in what they were doing.
We had planned to use the pool but some local kids sneaked in and used it making it loud and unusable during our stay they were just causing problems and the hotel didn’t act.
This is the biggest failing the hotel fails to act we had loud guests door slamming music playing loud football fans going mad till 4am and nothing was done about it.
The beds were not that comfy as sadly neither of us had a good nights sleep on top of the noise by others the rooms offered no sound proofing.
No air conditioning which is crazy in this day and age and not even a fan in the room, when we asked for one we just got laughed at and told good luck with that by housekeeping.
This places lacks staff that care or take pride in their work.
The bathroom had no fan so when used steam went everywhere and the water pressure and temperature was terrible it wasn’t overly clean so couldn’t use the bath.
Only thing going for this hotel is it’s location but we wouldn’t use it again as the rooms need a lot of TLC and the staff need extra training more so on the communication front.
Upon check out we weren’t even asked did we enjoy our stay as we wanted to raise our concerns.
Overnight stay in Harrogate, hotel in a great location within easy walking distance of the town centre for shopping, dining etc. We opted of a king room which was very spacious with a huge bed. Breakfast had a great selection of food to choose from and the full English was excellent. Would definitely stay at this hotel again and would highly recommend it to anyone visiting the area.
Perfect hotel for a stay in York, fantastic location next to Monk Gate and right next to the Minister. Room was clean, spacious and shower was excellent with great water pressure and lovely toiletries. We didn’t go for the breakfast, which I am sure is delicious (certainly looked very tasty!) but you’re also in the midst of lots of cafes and restaurants if you’d rather get up and out to sample York’s delights.
Greeted with a friendly face and directed to reception. It’s a massive hotel old but clean and interesting. Our room 333 over looking the back of the hotel green lawn. The only thing I wasn’t keen on was the tea making facilities, which were polostrine cups like takeaway ones. Maybe from Covid, and the tea milk and sugar in a tied up bag, no tray. But later on we ordered sandwiches from the bar and he said that he could get them to our room if we wanted to rather than wait in the bar for them. That’s when I asked for a real cup and he said that he would send two up with our sandwiches. Nothing is to much trouble, I would and will be staying here again.
The cost of the accomodation didn’t quite match the level of service we would expect. The location is grand and the facilities are really good, as is the breakfast.
However, the pool is limited to strange times for families such as during breakfast and dinner, when the middle of the day is would be more suitable.
Also someone chased after us when leaving the spa to return the towels, which two children were using, rather than allowing us to leave them in our room for housekeeping to collect.
The house keeping took two turns to send shampoo to our room, after a polite call, they sent shower gel instead.
In summary, great food and facilities, but it’s bit awkward with children to be there and the service in the spa and housekeeping is lacking.
As usual lovely and clean. I used to be a cleaner, so I know which bits to check. All the chrome was lovely and shiny in the bathroom. Only 1 complaint about the breakfast.....NO COOKED TOMATOES and I love them on a breakfast. So I was very disappointed that I was tomatoeless. There have been cooked tomatoes every time I've stayed before.
First time in this chain will definitely look to book again in this location and elsewhere. Room facilities and layout great very relaxing. Only issue was a faulty hairdryer which I reported to reception & they apologised. Good location in York for train travellers 5 minutes from the station . Centrally located for key sites. Breakfast was well worth it individually ordered & cooked worth it. Lovely views from the room river wall and minster
Very Good
137 reviews
8.8/10
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CClaytonIt was an ok stay but for us we didn’t realise we booked when the football was on and the away fans had pretty much booked the hotel and to say it was noisy was an understatement.
Staff were friendly enough but didn’t ask us if we wanted Breakfast or if we had stayed there before so seemed pretty sub standard and not really that invested in what they were doing.
We had planned to use the pool but some local kids sneaked in and used it making it loud and unusable during our stay they were just causing problems and the hotel didn’t act.
This is the biggest failing the hotel fails to act we had loud guests door slamming music playing loud football fans going mad till 4am and nothing was done about it.
The beds were not that comfy as sadly neither of us had a good nights sleep on top of the noise by others the rooms offered no sound proofing.
No air conditioning which is crazy in this day and age and not even a fan in the room, when we asked for one we just got laughed at and told good luck with that by housekeeping.
This places lacks staff that care or take pride in their work.
The bathroom had no fan so when used steam went everywhere and the water pressure and temperature was terrible it wasn’t overly clean so couldn’t use the bath.
Only thing going for this hotel is it’s location but we wouldn’t use it again as the rooms need a lot of TLC and the staff need extra training more so on the communication front.
Upon check out we weren’t even asked did we enjoy our stay as we wanted to raise our concerns.
CCatSJPerfect hotel for a stay in York, fantastic location next to Monk Gate and right next to the Minister. Room was clean, spacious and shower was excellent with great water pressure and lovely toiletries. We didn’t go for the breakfast, which I am sure is delicious (certainly looked very tasty!) but you’re also in the midst of lots of cafes and restaurants if you’d rather get up and out to sample York’s delights.
GGuest UserExcellent stay here, great quiet location on the river within easy walking distance to York City centre. For the money the room was top notch big plus points being a great shower, kitchenette with fridge and the rooms own iron and board .
Staff also a pleasure to deal with, allowed us to store our luggage both before check in and after check out so we could enjoy some time in York.
Genuinely can't fault this place, and great value for money.
GGuest UserHotel is situated right opposite Clifton tower and is conveniently located within. The city centre - walking distance to the Shambles and other attractions. The parking situation is problematic - although aware it is first come first served, there is nowhere available to park up and ask except the three spaces in front of the hotel and if taken, you end up circling the road for an absolutely age before a space becomes available. If no parking on site end up parking over the road on public car park which is inconvenient as keep having to work out when to renew. The cleanliness is a slight issue, we thought there was dust on surfaces but more likely to be cloth fibres from the cleaners but still don't expect shedding like this. Room was fine but did think bathroom was on the smaller side for a double deluxe room. Service in general was good - couldn't really fault.
AAdrian GrahamCan't get a better location than this. Lots of parking (Payable £20) and a very grand hotel.
10 minute walk to the city and across the road from the walls.
Reception desk team were excellent at check in and even upgraded us.
Very enjoyable stay and would stay again.
Recommended for a city stay
Cclayton crowder-oxfordSadly had three rooms due to some issues reguardless how clean they were and a smell coming from the bathroom, third room was ok and had a nice view over looking the sea and Scarborough harbour, pool and spa a nice touch and the staff were all friendly plenty of choice on the menu for food, just needs to address a few issues to make this worthy of it's 4 star rating and that to me should be considered luxury where as this felt more just above average but not luxury 3.5 / 5 location amazing staff amazing let down by the fire alarm going off which steam was to blame air vents were dirty this needs looking at, house keeping need to work more alongside maintenance to ensure issues are addressed. Safe in second room was broken but maintenance did sort this and were very friendly, reception and spa staff all excellent, can't comment on the food but had plenty of choice and had we not made plans we would of considered the curry night the hotel had on. Over all 3.5 / 5
HhowieyoudoinHotel room was clean and as advertised. Breakfast was included but quite sub par (same options each day with really cheap fried options and very faulty waffle maker and coffee). The car park situation is absurd. It's a 5 min walk and the validated price is 18.50 per day. The check-in process took far too long, considering all of my details were already included in the Trip.com booking. But the staff were friendly and helpful.
GGuest UserAs usual lovely and clean. I used to be a cleaner, so I know which bits to check. All the chrome was lovely and shiny in the bathroom. Only 1 complaint about the breakfast.....NO COOKED TOMATOES and I love them on a breakfast. So I was very disappointed that I was tomatoeless. There have been cooked tomatoes every time I've stayed before.
GGuest UserThe cost of the accomodation didn’t quite match the level of service we would expect. The location is grand and the facilities are really good, as is the breakfast.
However, the pool is limited to strange times for families such as during breakfast and dinner, when the middle of the day is would be more suitable.
Also someone chased after us when leaving the spa to return the towels, which two children were using, rather than allowing us to leave them in our room for housekeeping to collect.
The house keeping took two turns to send shampoo to our room, after a polite call, they sent shower gel instead.
In summary, great food and facilities, but it’s bit awkward with children to be there and the service in the spa and housekeeping is lacking.
GGuest UserThis was a nice boutique hotel and great location - 10 minute walk to all the main sites. The breakfast was lovely with a selection of pastries, muffins and cereals as well hot food to order from a menu. The room was large with lots of space to move around and the bed was comfy. Great shower too and you get free welcome chocolate which was a nice touch.
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