Enjoyed the hotel, great location but a little walk from public transport 15 to 30 mins depending. Parking a bit of a challenge for no real reason other than council control to make a profit. Hotel parking good during the day but get there after 4pm and it's a challenge, get there after 6pm and just park on the street outside 6pm to 8am.
Rooms at this hotel are modern, spacious, and well-maintained, offering comfortable bedding, sleek desks, blackout curtains, and a private bathroom with walk-in shower facilities. Towels and toiletries are routinely replenished, though a few guests noted occasional hygiene issues like hairs on towels
Very disappointed to find on checkout that the supposed £50 swipe they demanded of my card for health and safety was in fact to cover possible damage to the room and would not be refunded until my room was cleaned and inspected if they don’t trust me then I don’t trust them I refused to leave until room had been inspected and my refund authorised
With a stay at The Tynemouth Castle Inn - The Inn Collection Group in North Shields (Tynemouth), you'll be within a 15-minute drive of Quayside and St. James' Park. This hotel is 0.1 mi (0.1 km) from Longsands Beach and 0.1 mi (0.1 km) from Tynemouth Aquarium.
This smoke-free hotel features bicycle rentals nearby, hiking/biking trails nearby, and mountain biking nearby. Recreational activities include windsurfing nearby.
At The Tynemouth Castle Inn - The Inn Collection Group, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary English breakfast is served daily from 7:00 AM to 10:00 AM.
The front desk is staffed during limited hours. Free self parking is available onsite.
Stay in one of 72 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Everything was great for our recent one night stay but the breakfast option for my wife was not really satisfactory.
I had cooked breakfast and all was good but my wife opted for some fruit and it was very limited with what was presented.
We were down in the restaurant from 8am so quite early so one would expect at that time that there were sufficient food items available but when she enquired with a restaurant member she was told there was unfortunately no item/s that she required as it had been used up.
Not the person's fault who told my wife that as she enquired for us with kitchen staff and was very apologetic about it but not really satisfactory for a food item not to be available for a restaurant associated with Leonardo Hotel and really should have capacity for paying guests when making reasonable requests.
Thanks
Nice hotel with parking (extra at £5 per day)
Rooms were cold so had to put heater on all night which wasn't a problem. Staff very friendly. We stayed on floor 6 top floor room 602 and would definitely consider staying again.
We had a wonderful stay at the hotel, with a stunning sea view right in front of us. The room was warm, clean, and very comfortable, which made our stay even more enjoyable. The swimming pool was great, and the hot tub was perfectly warm, adding to the relaxation. Overall, it was a fantastic experience, and we’d definitely stay here again.
Although I stayed for one night, the overall experience was good. The environment was quiet, the front desk service was very friendly and kind, the parking and transportation were very convenient, and the breakfast in the morning was very rich and delicious. Next time I go to Newcastle, I will choose this hotel
I booked this hotel twice by accident because the Trip.com key button did not work. They were very rude and condescending when explaining to me that I needed to go back to the third-party agent. The latter then told me to go back to the hotel and I just went from one side to the other. it was just an accident I don’t know why they were so insistent in not refunding me.
The location of hotel is nearby the city centre so it is good for visitors. The breakfast was provided by inn was simple but it is very good for visitors to take away for travelling.
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HHunterDavidEnjoyed the hotel, great location but a little walk from public transport 15 to 30 mins depending. Parking a bit of a challenge for no real reason other than council control to make a profit. Hotel parking good during the day but get there after 4pm and it's a challenge, get there after 6pm and just park on the street outside 6pm to 8am.
YYiu Wai RaymondThe location of hotel is nearby the city centre so it is good for visitors. The breakfast was provided by inn was simple but it is very good for visitors to take away for travelling.
GGuest UserWe checked in and checked straight back out again after going into the room. The room was tiny definitely not suitable for more than 1 person. The ”double” bed was pushed right up against a wall and wasn't much bigger than a single bed. Room was dusty all over. The bathroom was bigger than the actual room although you couldn't actually sit on the toilet properly as the sink cabinet was right next to the toilet. The room stank of food as I'm guessing was above the kitchen as the big fans were next to the window. Couldn't open the window as the smell of food was then even worse so the room stank like burger grease. Room was really hot as the radiator was turned on however couldn't turn it off and opening the window wasn't an option either. Reception area is really nicely presented but definitely not a reflection on the rooms which are poor to say the least. Ended up booking into a second hotel round the corner which is amazing complete opposite end of the scale in comparison to the first. Unfortunately meant we've ended up paying for 2 hotels just for 1 night but lesson learnt.
GGuest UserGreat hotel which has kept it's grandeur. The room was spotless and the decor was minimalistic which was in keeping with hotel. It was a great price and I will stay again. Staff were friendly.
JJonathanStaff at the front desk were really friendly. Given cookies at check in and sent off to sleep as we had a 3am wake up. Good hotel to stay at for Newcastle Airport, we rewuested a quiet room away from others as door slamming wakes us, and unfortunately the guests next to us (headboard side) kept going in and out of their room which shook the bed. So we didnt really sleep. However, this is more an issue with them than the hotel. The were really giving it some whammy.
GGuest UserGreat location though a bit of noise audible from the bars around at night. This did seem to ease off after midnight however. Room itself nice and clean, bathroom very nice. The breakfast is just ok but can’t complain if included at the price. Overall would recommend.
GGuest UserEverything was great for our recent one night stay but the breakfast option for my wife was not really satisfactory.
I had cooked breakfast and all was good but my wife opted for some fruit and it was very limited with what was presented.
We were down in the restaurant from 8am so quite early so one would expect at that time that there were sufficient food items available but when she enquired with a restaurant member she was told there was unfortunately no item/s that she required as it had been used up.
Not the person's fault who told my wife that as she enquired for us with kitchen staff and was very apologetic about it but not really satisfactory for a food item not to be available for a restaurant associated with Leonardo Hotel and really should have capacity for paying guests when making reasonable requests.
Thanks
GGuest UserI have been here before. Good things: convenient location to central train station and shops. Nice and relaxing swimming pool with jacuzzi and steam room. Rooms are OK but clean with coffee and tea and ironing facilitie. Staff generally friendly and helpful.
Good breakfast.
Bad things: dinner is limited options, expensive and not good value for money. To add an insult to the injury I had a dessert and there was 1/2 strawberry 🍓 on the top for decoration. I left to last bite to finish with and the taste was terrible. It had onions taste 🤧 my guess they used the same knife for cutting the onions for cutting the strawberry and it was not nice at all - just disgusting and unprofessional. Apart from this everything was good and I would be back but unlikely I would like to here again.
GGuest UserWe just stayed over night before an early flight next morning.Rooms are quite tired could do with a refurb.Food is good and bar has cheap drinks till 7 pm ,unfortunately although the bed was comfy the pillows were like sleeping on a boulder,they had no others to offer us,would still stay for the convenience.
GGuest UserThe staff at the hotel was very friendly. As we booked quite close to our actual trip date we didn't get a great room. Our room was at the end of the hallway next to the staff elevator. unfortunately, the door to that elevator was open half the time we were there with food scraps waiting to be taken away out in the open area. This led to ”food smells” being wafted into our room. we had to open the window the moment we entered our room because of the stuffy smell but once the window was open and there was ventilation, everything was fine.
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