old building, old equipment. The tables and chairs on the balcony are rusty and moldy.
The food is normal, not to my taste
The location is too far from the center, the way is hard to find on the map,
The view is normal, the service is also normal.
In general, compared to 5 stars, I think it is not worthy, quite disappointed.
Emeralda Hotel in Tam Coc is a hidden gem, perfect for a serene getaway. Nestled amidst breathtaking landscapes, the location is ideal for exploring local attractions like Tam Coc caves and Ninh Binh’s lush countryside. The hotel is surrounded by excellent dining options, offering authentic Vietnamese cuisine. The property itself boasts top-notch amenities, including a beautiful pool, a luxurious spa, and well-appointed rooms that blend modern comforts. Whether you’re seeking relaxation or adventure, Emeralda Hotel offers an exceptional experience in the heart of Vietnam’s natural beauty.
We arranged private transport from Hanoi hotel to Hidden Charm and the transport was punctual (early in fact). Driver was focused and safe.
Check-in at Hidden Charm was a breeze, they served a citrusy warm drink that I enjoyed. Front desk customer service personnel were proactive in suggesting sightseeing spots at Ninh Binh when we asked for suggestions.
Breakfast buffet was pretty standard with western bread options and Asian pho, fried rice etc.
Location wise, Hidden Charm is very near the Tam Coc boat ticket booth and also offers bicycles for us to cycle to Mua Caves and where the Lying Dragon was. At the entrance to Mua Cave, there will be people trying to get you to park your bikes for a fee, typically 5k VND per bike but we found one close to entrance and charged 2k VND per bike.
Our room was at the 7th floor and comes with a expansive view. The bed was comfortable and not too soft. There was also a bath tub for me to enjoy.
At the end of trip, the hotel staff arranged for private transport to the Noi Bai airport at my request. Again, driver was early and ride was smooth. I enjoyed my stay at Hidden Charm and would recommend to anyone who wish to stay in a clean hotel with excellent service.
We stayed for two nights. The hotel is quite far out of the town so a taxi is needed to get to any restaurants or shops. The pool was great, clean and a great view. We tried to book a trip to the Tam Coc caves but the staff on reception could only provide a 7 seat car which wasn’t suitable for 2 people and was very expensive. A nice hotel, just a shame about the location and tours available from the hotel.
Overall, it's okay. The room is quite big, and the breakfast is okay. There are not too many dishes, and the overall environment is okay. It's just that the late check-out service charges 50% for a few hours. I'm a bit unhappy.
This was the most charming accommodation throughout our tour of Vietnam. It was by the road but hidden behind its wall of greenery. Once inside, we were greeted by a spacious courtyard and garden filled with trees, plants, and beautiful rustic furnishings. The privacy it offered was definitely more desirable than other accommodations where their courtyards were open to full public view. In the night, the garden and courtyard were warmly lit and gave a very cozy feel.
Our room was clean and faced the mountains, and it had a balcony with a table and chairs for guests to sip coffee and soak in the view and fresh air.
We reached early and was given an early check-in as the room was available. Mr Xuan (the boss) and Ms Ha spoke very good English so communication was easy.
The location of the villla couldn't be better. To one direction was the nature where we spent the most enjoyable time cycling through, and to the other was a 5-minute walk to town center for numerous shops and restaurants.
The location was convenient, and so were the arrangements that Xuan and Ha made for us. They arranged the day tour to the places of interest that were further away, and also arranged our transport to our next destination. Very much a one-stop shop, very easy and smooth for us. Would definitely recommend friends to stay here
We have 2 wonderful staff assists and helping us plan our sites visits and meals. Le Tan and Thai Huong went beyond their duties. We have an well rested couple of days, especially from Ha noi. I definitely recommend this hotel to friends and families and likely return to this hotel.
Well, I couldn't have been happier with this place. It's simply wonderful. The service, the facilities, the peace of being there. I was going to stay for four nights, but ended up staying for seven nights in total. It's very close to the town on the highway, a five-minute walk, and they have free bicycles for guests... in short, I'll be back here again soon, because I also loved the surroundings and the landscape of this part of Vietnam.
We really like our stay at Trang An place, the stuff was very friendly and helpful, the breakfast was amazing and super fresh, we amended up eating lunch and and dinner there too. The garden is very beautiful and quiet, the rooms are simple but spacious. The stuff was also very nice to recommend on visiting the attractions, can definitely recommend this place
I stayed here to see Biden Pagoda, the largest temple in Southeast Asia, and the town of Ninh Binh. The location is good. The price is reasonable, the amenities are average, and the service is average.
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GGuest UserI notice previous reviews were posted 2019. The new owner has only been there a few months and has never run a guesthouse before. It shows. He actually forgot I was there last night, went home and locked me in. You read that correctly. I went to leave last night at 19:00 to go and eat and the entrance was padlocked shut. I was the only guest and I was locked in like a prisoner. He was also unaware of basic check-in procedures. He had no way of looking up my booking. I had to show him the Trip.com confirmation on my phone. He asked to keep my passport for the duration - I refused of course. He also wasn’t on top of basic cleaning eg empty beer cans and glasses sat for 48 hours on the tables by the pool before the area was cleaned + tidied. The first morning, I went to the reception desk, put my key on it and motioned to him to keep it. I returned 8 hours later to find my key lying exactly where I had left it and 12 guests milling around, any of whom could have gone into my room. I am sure he is on a steep learning curve and will address these issues as he accrues more guest feedback. The location, pool and bungalows are lovely. If you choose to stay there, manage your expectations of the service. He is a sweet, smiley guy who wants to please - but is currently simply clueless about the basic hospitality requirements of his new business.
AAnonymous UserThis was the most charming accommodation throughout our tour of Vietnam. It was by the road but hidden behind its wall of greenery. Once inside, we were greeted by a spacious courtyard and garden filled with trees, plants, and beautiful rustic furnishings. The privacy it offered was definitely more desirable than other accommodations where their courtyards were open to full public view. In the night, the garden and courtyard were warmly lit and gave a very cozy feel.
Our room was clean and faced the mountains, and it had a balcony with a table and chairs for guests to sip coffee and soak in the view and fresh air.
We reached early and was given an early check-in as the room was available. Mr Xuan (the boss) and Ms Ha spoke very good English so communication was easy.
The location of the villla couldn't be better. To one direction was the nature where we spent the most enjoyable time cycling through, and to the other was a 5-minute walk to town center for numerous shops and restaurants.
The location was convenient, and so were the arrangements that Xuan and Ha made for us. They arranged the day tour to the places of interest that were further away, and also arranged our transport to our next destination. Very much a one-stop shop, very easy and smooth for us. Would definitely recommend friends to stay here
GGuest User4 star resort with 5 star prices & 3 star services.
Mar 2024
Vietnam is a very beautiful & culturally rich country. We visited Hanoi, Halong Bay, Hoi An, Da Nang & Ninh Binh on 11D/LON trip.
Hospitality, reception & local immersion was outstanding at all places (except Emeralda) - people were welcoming & hotel staff were very courteous.
Emeralda Resort at Ninh Binh was not so pleasant experience barring a few seasoned staff members. F&B Manager at Sen Restauran (morning paid breakfast) declined to entertain vegan food request & puréed fruit for 7 month infant, She said Kitchen's busy, we have large group to cater to. After much explanation she managed to get a fried rice (that's It!l) but for puréed fruit she denied & insisted I pay for it.
Organic Restaurant is good, couple of staff there (mostly women) were courteous. Pool Bar attendant had some issues, not even acknowledging the greetings.
Thanks to Ms Hung (Restaurant Manager), Mr Chung (Reception) & another Restaurant manager at Organic (missed her name) for making our stay bearable & manageable. They have a very wonderful property & spacious rooms, had the service been at par like ot 4 & 5 star resorts; it would be an ideal location for tranquility.
Note: Vegan / Vegetarian food menu is limited & not allowed to buy food from outside.
PPeiyiWe arranged private transport from Hanoi hotel to Hidden Charm and the transport was punctual (early in fact). Driver was focused and safe.
Check-in at Hidden Charm was a breeze, they served a citrusy warm drink that I enjoyed. Front desk customer service personnel were proactive in suggesting sightseeing spots at Ninh Binh when we asked for suggestions.
Breakfast buffet was pretty standard with western bread options and Asian pho, fried rice etc.
Location wise, Hidden Charm is very near the Tam Coc boat ticket booth and also offers bicycles for us to cycle to Mua Caves and where the Lying Dragon was. At the entrance to Mua Cave, there will be people trying to get you to park your bikes for a fee, typically 5k VND per bike but we found one close to entrance and charged 2k VND per bike.
Our room was at the 7th floor and comes with a expansive view. The bed was comfortable and not too soft. There was also a bath tub for me to enjoy.
At the end of trip, the hotel staff arranged for private transport to the Noi Bai airport at my request. Again, driver was early and ride was smooth. I enjoyed my stay at Hidden Charm and would recommend to anyone who wish to stay in a clean hotel with excellent service.
QQhchenGood reviews, smooth check-in, clean and sanitary rooms, complete facilities, a pleasant stay. The noise from the kitchen can be heard in some rooms in the morning, but it basically does not affect rest.
Ppaulrob200Tommy & Lily are wonderfully hospitable. They shared restaurant and spa recommendations and had a nice selection of freshly made cooked to order breakfasts. Rooms had a nice balcony where on 3rd floor you could see tops of rock formations. View from 4th floor terrace was pretty too. The rooms were clean, spacious and water did not take long to heat.
Very convenient location to main street with plenty coffee shops and restaurants close by. Plenty of places nearby to hire bicycles too. All in all a pleasant stay with great hosts.
MMixPlorerI didn’t expect much about the place in terms of amenities and cleanliness but the kindness, friendliness and care I received from the staff were superb. I was there for pure nature, serenity and magnificent views, and boy I wasn’t disappointed. It’s a property perched in the middle of the iconic rocky mountains of Ninh Binh, surrounded by lush greenery and a small river that even had a little canoe next to my cabin. You can just stay at this property the whole day without doing anything special yet your mind and heart still end up fulfilled. Sit at their small cafe while having some coffee or a plate of authentic local Vietnamese food. Just stare at the rice fields or admire the beauty of the lotus on their pond. Have a bonfire at night while listening to their good-vibe music or ask the staff to play your own.
GGuest UserWe stayed for 5 nights and it was a fantastic experience throughout! Room was clean and had hot water, Netflix and aircon. View at the homestay was great and allowed us to relax thoroughly. Host was very friendly and gave us good advice on where to travel in the area. We had bbq and family was so kind to help us with the bbq. Location is ideal for travelling to trang an boat ride and hang mua cave. Bicycle rental is for free. Overall, highly recommend others to visit this homestay to complete your vietnam experience!
CCarlos EastEmeralda Hotel in Tam Coc is a hidden gem, perfect for a serene getaway. Nestled amidst breathtaking landscapes, the location is ideal for exploring local attractions like Tam Coc caves and Ninh Binh’s lush countryside. The hotel is surrounded by excellent dining options, offering authentic Vietnamese cuisine. The property itself boasts top-notch amenities, including a beautiful pool, a luxurious spa, and well-appointed rooms that blend modern comforts. Whether you’re seeking relaxation or adventure, Emeralda Hotel offers an exceptional experience in the heart of Vietnam’s natural beauty.
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