Hotel near Bella Vista,Panama City50% of visitors choose this area
GGuest User2025.04.20
The staff was responsive when I made requests (none were unreasonable or outrageous). Room had a refrigerator, safe, iron and good storage. The furniture was comfortable.
I’ve come to Panama City 4 times in the last 6 months. It’s not the best hotel I’ve stayed in or the worst at the same price range. Everything has benefits or detriments. It just depends on what you like. It is in the El Congrejo area but only a block away from the busiest section so it is not loud while still being convenient.
The convenience of the shuttle bus to and from the airport is always the highlight for this hotel.
The breakfast was perfect too with a wide range of options and the most polite and accommodating staff at the restaurant area!
The room wasn’t very clean but it is spacious.
Hotel near Marbella,Panama City5% of visitors choose this area
FFarzad2024.11.24
I had five nights there the location it’s OK the hotel is big and enough space the price is affordable but team member and employee need more training to how make satisfy the customers especially for breakfast. There is not that much option but the room service it’s hundred Person I recommend this hotel because of good price
It started out nice because they allowed us to check in early. Once he started the process, I let him know that we preferred the king size bed as my reservation was for a ”standard room with 2 double beds or a king bed”. That was when I started getting disappointed as he said it would be an extra charge of $25 for the king bed. I questioned why and was told that my reservation was for a standard room and it was extra for a king bed. I showed him what it said but he insisted it was extra. My husband just wanted to get checked in, so he paid for it with his credit card.
We were very satisfied with our room as it was nice and clean and on the bottom floor. The TV would not play any channels of any kind so we couldn't even have that on for entertainment. We went out to the pool area only to find out that the poolside bar was closed and would not be opened during our stay. (05/05/2025). When I choose a place to stay, I expect to be able to enjoy the amenities listed. It did not list anything about being a low season or that the poolside bar would be closed. We had been looking forward to lounging in the pool while having cocktails. We're went inside to the bar and had to look around to find someone to get us drinks. Later on, we did have a very nice dinner in the restaurant with good service.
We had to leave early in the morning and it was great to have shuttle service available and ready to take us to the airport. The driver was very efficient and safe.
I did talk to the front desk about the extra $25 charge because I still felt that we should not have been charged extra. He was very apologetic and understood my point but could only give me a card with a number to call. Overall it is a beautiful property and the rooms are comfortable.
Clean and great location. Lacking in customer service - we were on the 18th floor, which was a good view but we had some party people beside us each night, keeping us up at night (3-4am) I would think security would notice and tell them to shut it down.
Pool was clean, hot pool was not functional.
Breakfast buffet was wonderful - alot to choose from and staff was constantly refreshing the food.
Hotel near Bella Vista,Panama City50% of visitors choose this area
NNvshizheng2024.11.03
The room is nice and the staff is very good. We stayed in 1510. The humming sound of the central air conditioner could not be turned off all day, which affected our rest. The hot water was OK, but the shower was not working well. There was shampoo, bath gel and body lotion. The bath towels were clean. There were not many varieties of breakfast.
My stay was okay, good location close to amazing restaurants and the multi plaza mall. Breakfast and bar was okay with friendly staff. However the flaws were the room was freezing cold; tried to adjust but remained cold. Turned off the ac for the entire trip but was never hot. Room needs more amenities; offered only coffee we had to ask for tea, no bathrobes or slippers. Also house keeping cleaned rooms at 4 and later when guests are returning from a long day and need to enter. Not a bad hotel but needs to fix those issues.
Hotel near Bella Vista,Panama City50% of visitors choose this area
GGuest User2024.11.07
The hotel is conveniently located for sightseeing. The international airport is 30 minutes away. There are many restaurants around. There is a swimming pool with a jacuzzi on the roof of the hotel, friendly staff. The staff speaks English. Good breakfast with a variety of fruits, porridge and yogurts. We will return to this hotel.
Hotel near Bella Vista,Panama City50% of visitors choose this area
GGuest User2025.02.03
Hotel not brand new but well renovated. Upon arrival they gave us the famous room with the bathroom without a door (#1006) then after request, they changed our room.
New bathroom, but the rest of the room (#503) a bit dated, carpet headboard of the bed. Very comfortable bed, but soundproofing between the rooms a bit poor. Nice and well equipped gym. The pool on the 2nd floor is a bit noisy and smelly, given the various ventilations.
Abundant breakfast, but for us Europeans without bread, but with pancakes, toast bread and various morsels, and many other things.
Very Good
109 reviews
8.9/10
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Great
GGuest UserThe convenience of the shuttle bus to and from the airport is always the highlight for this hotel.
The breakfast was perfect too with a wide range of options and the most polite and accommodating staff at the restaurant area!
The room wasn’t very clean but it is spacious.
LLois CowartIt started out nice because they allowed us to check in early. Once he started the process, I let him know that we preferred the king size bed as my reservation was for a ”standard room with 2 double beds or a king bed”. That was when I started getting disappointed as he said it would be an extra charge of $25 for the king bed. I questioned why and was told that my reservation was for a standard room and it was extra for a king bed. I showed him what it said but he insisted it was extra. My husband just wanted to get checked in, so he paid for it with his credit card.
We were very satisfied with our room as it was nice and clean and on the bottom floor. The TV would not play any channels of any kind so we couldn't even have that on for entertainment. We went out to the pool area only to find out that the poolside bar was closed and would not be opened during our stay. (05/05/2025). When I choose a place to stay, I expect to be able to enjoy the amenities listed. It did not list anything about being a low season or that the poolside bar would be closed. We had been looking forward to lounging in the pool while having cocktails. We're went inside to the bar and had to look around to find someone to get us drinks. Later on, we did have a very nice dinner in the restaurant with good service.
We had to leave early in the morning and it was great to have shuttle service available and ready to take us to the airport. The driver was very efficient and safe.
I did talk to the front desk about the extra $25 charge because I still felt that we should not have been charged extra. He was very apologetic and understood my point but could only give me a card with a number to call. Overall it is a beautiful property and the rooms are comfortable.
SSashaAbsolutely fantastic stay! I truly enjoyed Riu from the time I checked in till the time I checked out. I appreciate the staff and the quick convenience of check in process. Not only was the rooms absolutely spotless and clean but their were plenty of elevators to get to the rooms. I really enjoyed the pressed juice from the breakfast the most (absolutely fresh and excellent). The breakfast buffet was a nice feature to have at our time there, along with looking out to the pool(do wish the pool was a tad bit bigger). IT IS A MUST YOU TRY THE RESTAURANT TASTE AND THE BARTENDER DRINKS. Absolutely probably one of the best in the city! The meal at taste was exceptional and the prices are perfect (please don't change because I plan on coming back). From start to finish Riu made my birthday experience worthwhile in Panama. I honestly wouldn't have changed it for the world! Thank you for the housekeeping for always keeping our room clean and us being so trustworthy of leaving suitcase and clothes items out and it wasn't even moved an inch. The beds were some of the most comfiest sheets we slept on in a while and the bathroom was so big and spacious with DOUBLE sinks! We appreciate the friendliness and excitement in activities and guest that we saw everyday. If you are not staying at Riu then what are you doing?
GGuest UserRoom was nice and comfortable though carpet had not been vacuumed in a long time.
Had a massage at the spa. Extremely disorganized and inexperienced massuese. With 30 minutes notice of my arrival there were no towels or robes ready. She kept bringing things one at a time even while i waz naked getting into the shower- bath mat, then robe, then robe belt, then towel, then slippers. I told her i just want back massage and done strong but i had to keep telling her where to rub and to be stronger.
Other than that the facility was nice
I used on line booking to book one day, then two more days then three more days. I always book for two but om the last three days something went wrong and somehow got booked only 1 person. Desk attendant told me $55 a day to change to two person. I think the app which i didn’t use the first two times defaulted to kne person and i didn’t have a chance to select two person
It waa extremely difficult to get a drink at the bar.
I did manage to get a drink at the bar then moved to a table. When i got the bill for items at the tae, the drink i had already paid for was on the bill. The waitress corrected it, thankfui had the bar receipt in my pocket
AAnonymous Userinternet connection isn't great and that could be a problem. Unfortunately, there is no fridge in the room either. The location is not really far from the Via Argentina metro station and staff is very polite and helpful.
AAnonymous UserThe room is big, but not fully functional, there is no bathtub, no USB charging port, the flushing toilet in the bathroom is too loud, dare not flush at night, it will wake people up
DDarío CórdovaFacilities excellent, rooms always clean.
Very good varied breakfast, the only novelty was presented at the entrance because it did not reflect the reservation, I do not share the alternative solution by the establishment because they demanded a guarantee until the novelty was resolved, value that was refunded on the 3rd day.
PPieterBig disappointment. Booked it for the last 2 days of our holiday with intention to relax. They provided us with a room but we had to changed it after one night because they started to do some maintenance work on that floor. The second room had moist problems, a bad smell and a wet floor in the bathroom. People working there are very indifferent to their guests with some exception. Pool is nice but staff is very busy chatting with each other instead of looking after their guests. Way to overpriced. Much better options around with better pricing and service!
HHolly MMClean and great location. Lacking in customer service - we were on the 18th floor, which was a good view but we had some party people beside us each night, keeping us up at night (3-4am) I would think security would notice and tell them to shut it down.
Pool was clean, hot pool was not functional.
Breakfast buffet was wonderful - alot to choose from and staff was constantly refreshing the food.
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