Had the best stay here while I am in puncak!!!
In love with everything, the view, room, the facilities,
Literally everything.
They gave me a complimentary photoshoot as well. The minus point only the check in time regulation is too late, at 2pm.
Greeted by friendly staffs and my check-in was processed by employee of the year 2023 Agung. Indeed, he is very fast, clear and knowledgeable when explaining the terms and info.
For the room, it was spacious. All is good but I thought the bedsheet and towels provided could be better (stains were found). Also, maybe if can provide rubbish bag for the bins so we won’t dirty the bin when we are disposing things.
As for the breakfast, it was great; good spread of food and quality of the food was decent. I always looked forward for the breakfast during my stay here.
Super love everything about the hotel. We even extended 1 more night! Very comfortable. Family friendly place! We were short of luggage and asked if they can spare us a big empty box, they delivered right to our room. EVEN PROVIDED A TAPE WHICH WE DIDNT ASK. They went the extra mile. Will definitely love to come back here again if we're going to Bandung again.
We booked the hotel without having high expectations and we were extremely well surprised. The location is very good of course. The staff very professional and welcoming. And I think the biggest surprise was the facilities for the kids: all what kids can dream of in a such condensed place: pool, slides, sandboxes, kids club and even a mini zoo. Most of the activities are free of charge and other are at a very reasonable price just to support the staff I think.
Also, we made very nice friends there as many conferences and events are run.
It is a very convenient place to have a break inside the city especially for families with young kids.
Our recent 4D3N stay at Aryaduta Bandung was nothing short of exceptional, marking our second delightful experience at this esteemed hotel. What was initially planned as a 3D2N getaway quickly extended, a testament to the sheer comfort and outstanding hospitality we consistently receive. My wife, in particular, absolutely adores this hotel, and it's easy to see why. From its strategic location in the heart of Bandung to its comprehensive facilities, Aryaduta Bandung truly stands out as a premier destination for both leisure and business travelers.The seamless experience began long before our arrival, with the hotel's impeccable pre-booking and after-booking services. The team was incredibly responsive and helpful, promptly answering all our queries via WhatsApp, which made the planning phase entirely stress-free. This proactive communication continued right up to D-Day, ensuring a smooth check-in process and setting a wonderful tone for our entire stay. It's this attention to detail and genuine care that truly makes a difference.During our stay, every single request we made was not only fulfilled but delivered with remarkable efficiency and a warm smile. This level of personalized service is a hallmark of Aryaduta Bandung. A special mention must go to Ms. Jessy from the operator, whose exceptional assistance truly elevated our anniversary celebration. The Anniversary Mirror Art she arranged was a beautiful and thoughtful touch, and her responsiveness to all our in-room service needs was exemplary. Her dedication ensured our special moments were truly unforgettable.The hotel's facilities further enhance the guest experience. The spacious rooms, many offering fetching city or panoramic mountain views, provide a comfortable and luxurious retreat. The outdoor swimming pool is a refreshing oasis, and the well-equipped fitness center caters to all workout needs. For families, the dedicated kids' pool and kids' club with daily activities, along with amenities like a chessboard, billiard, and mini bird park, ensure entertainment for all ages. The direct access to Bandung Indah Plaza Mall is an added convenience, making shopping and dining effortlessly accessible.We were also incredibly impressed by the diligent housekeeping team. A particular thank you to the cleaning/housekeeping guy with glasses; his meticulous attention to detail in making up our room ensured a consistently clean and inviting environment throughout our extended stay. It's the hard work and dedication of individuals like him that contribute significantly to the overall comfort and satisfaction of guests.This visit held particular significance as Aryaduta Bandung proved to be the most strategic and closest hotel for the Pocari Sweat Run 2025. Its prime location provided unparalleled convenience, allowing us to focus on the event without any logistical worries. This accessibility, combined with the hotel's commitment to guest satisfaction, reinforced our decision to choose Aryaduta Bandung once again.In conclusion, our 4D3N stay at Aryaduta Bandung was a truly memorable and highly satisfying experience. The blend of excellent facilities, strategic location, and, most importantly, the outstanding and personalized service from every member of the staff, from pre-arrival communications to in-room services and housekeeping, makes it our top choice in Bandung. We eagerly look forward to our next stay here and wholeheartedly recommend it to anyone seeking a luxurious and hassle-free visit to the city.
I have a few bad things I experience while staying at Aston Pasteur, Bandung:
1. The reception upon my check in just ask for my name without checking my booking details, directly told me that my booking was cancelled and I should received an email notification. But I do not receive any cancellation notice at all and this is not a funny thing to do after I arrived there all the way from Jakarta. After a moment, now the reception guy told the rooms are actually available. I mean what's with all the acts in the beginning, even if it was a mistake, it is a preventable mistake by checking far more properly before saying it was cancelled.
2. My room was in the 6th floor far away from elevator. However in the sunday morning, i can hear something like singing practice from a church hall with all the drums and singing voice, then later on the actual church service. It was very unpleasant, as I want to rest and sleep.
3. There are four lifts but so very slow and crowded, i have to wait over 10 mins just to go down during check out time, as the lift open with full of people.
They have the best view!! You can swim in a pool with a very beautiful mountain view! There's a jacuzzi and kids pool too. Breakfast is also very good. Indonesian, Japanese, Western, Arabian, everything was tasty! You can try some activities too, like ATV rides, archery, mini golf, etc. The staff was also helpful, they won't let you walk and have an always-ready free shuttle. You can also have brunch or dinner at the Club Huis or The Lake House, an aesthetic place to eat with an aesthetic forest view. Will definitely come back!
Overall is good. When we checked-in and entered the room, there was a fly. Hotel provides an electric mosquito repellent in each room. Breakfast is nice, there are Indonesian traditional foods such as bakso (meatballs noodle soup), chicken porridge, lontong sayur, mung beans and black glutinous porridge, jamu (herbal drinks), etc.
The hotel is quite clean, and the facilities are complete enough for a family staycation. Access to the toll gate is very close.
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RRidha Ananda Lumban TobingOur recent 4D3N stay at Aryaduta Bandung was nothing short of exceptional, marking our second delightful experience at this esteemed hotel. What was initially planned as a 3D2N getaway quickly extended, a testament to the sheer comfort and outstanding hospitality we consistently receive. My wife, in particular, absolutely adores this hotel, and it's easy to see why. From its strategic location in the heart of Bandung to its comprehensive facilities, Aryaduta Bandung truly stands out as a premier destination for both leisure and business travelers.The seamless experience began long before our arrival, with the hotel's impeccable pre-booking and after-booking services. The team was incredibly responsive and helpful, promptly answering all our queries via WhatsApp, which made the planning phase entirely stress-free. This proactive communication continued right up to D-Day, ensuring a smooth check-in process and setting a wonderful tone for our entire stay. It's this attention to detail and genuine care that truly makes a difference.During our stay, every single request we made was not only fulfilled but delivered with remarkable efficiency and a warm smile. This level of personalized service is a hallmark of Aryaduta Bandung. A special mention must go to Ms. Jessy from the operator, whose exceptional assistance truly elevated our anniversary celebration. The Anniversary Mirror Art she arranged was a beautiful and thoughtful touch, and her responsiveness to all our in-room service needs was exemplary. Her dedication ensured our special moments were truly unforgettable.The hotel's facilities further enhance the guest experience. The spacious rooms, many offering fetching city or panoramic mountain views, provide a comfortable and luxurious retreat. The outdoor swimming pool is a refreshing oasis, and the well-equipped fitness center caters to all workout needs. For families, the dedicated kids' pool and kids' club with daily activities, along with amenities like a chessboard, billiard, and mini bird park, ensure entertainment for all ages. The direct access to Bandung Indah Plaza Mall is an added convenience, making shopping and dining effortlessly accessible.We were also incredibly impressed by the diligent housekeeping team. A particular thank you to the cleaning/housekeeping guy with glasses; his meticulous attention to detail in making up our room ensured a consistently clean and inviting environment throughout our extended stay. It's the hard work and dedication of individuals like him that contribute significantly to the overall comfort and satisfaction of guests.This visit held particular significance as Aryaduta Bandung proved to be the most strategic and closest hotel for the Pocari Sweat Run 2025. Its prime location provided unparalleled convenience, allowing us to focus on the event without any logistical worries. This accessibility, combined with the hotel's commitment to guest satisfaction, reinforced our decision to choose Aryaduta Bandung once again.In conclusion, our 4D3N stay at Aryaduta Bandung was a truly memorable and highly satisfying experience. The blend of excellent facilities, strategic location, and, most importantly, the outstanding and personalized service from every member of the staff, from pre-arrival communications to in-room services and housekeeping, makes it our top choice in Bandung. We eagerly look forward to our next stay here and wholeheartedly recommend it to anyone seeking a luxurious and hassle-free visit to the city.
LLeonita Syarief**My Unforgettable Stay at Crowne Plaza Bandung**
My experience staying at Crowne Plaza Bandung was truly unforgettable. From the moment I arrived and throughout the check-in process, their service was exceptional. From the security guards, door attendants, receptionists, to the staff serving the welcome drinks — everyone greeted us with such genuine smiles. It made us feel like part of a big family and made it so comfortable to talk with the hotel staff.
At check-in, the staff on duty even registered me as a member of the IHG Group right away — something that would’ve been a hassle had I done it myself. That thoughtful gesture alone already spoke volumes about their commitment to excellent service.
Beyond their outstanding hospitality, everything from the cleanliness to the tidiness was just perfect. The availability of thoughtful amenities like a steam iron with a board and a hair dryer added even more value. We were also given a room with a stunning mountain view — truly the best view!
Facilities like the swimming pool and jacuzzi with their beautiful views, as well as the well-equipped gym, were all major factors in our decision to choose this hotel.
Another highlight of our stay was the breakfast — so many varieties to choose from! From local dishes to international options, everything was delicious. The salads were fresh, and the fruit selection was top quality. The fruit was beautifully displayed in a glass case and served by the restaurant staff, rather than taken freely — which helped minimize waste. If the fruit you wanted wasn’t visible, you could simply ask, and they would take it out from the chiller and freshly cut it just for you. They even asked if I wanted yogurt to go with the fruit. Wow! Such thoughtful service.
And yes — they had ice cream that was absolutely tempting. They also offered delicious Middle Eastern dishes. The sweet desserts weren’t overly sugary and were just delightful. If I were to describe everything here, it would take forever — haha!
One more thing — while I was at the swimming pool area, I slipped and twisted my ankle. I requested ice for a compress, and the room service team sent over an ice bucket from the F&B staff, along with two small towels. That kind of attentiveness really stood out.
Without a doubt, we’ll gladly return to stay here in the future. Thank you once again to all the hotel staff for making our stay so memorable.
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AAnonymous UserDeket banget dari stasiun naik whoosh! Best location, best hospitality❤️ the staffs are very helpful and nice. Thanks a lot for the hospitality
MMuljantoEverything is excellent. We book 2 room. All staff are very friendy and helpfull. They treated my old parent in law very good, especially pak ”Yadi Suptiadi” at the Pool, very helpfull and care.
Spacious room and thank you for upgrading me to upper grade.
Breakfast is so-so for taste.
Things that still need to improve is parking sign especially sign to the lower level B2.
We satisfy with our stay and we already rebook for mext month stay.
SSastromidjojoWe had 3 rooms the receptionist arranged connecting rooms so we enjoyed this very much. The included breakfast was excellent with lots of choices. On top of that top rated service, we’ll come back again for sure.
HhobistaycationFor the first time staycation disini. Awal check in sekitar jam 3 tanpa deposit, book non smoke tp adanya smoking , kalau non smoke harus nunggu lagi 30 menit dan semuanya readynya connecting door. Kamarnya lumayan bersih dan amenitiesnya lengkap. Fasilitasnya cukup lengkap dan kids friendly. Bf untuk hotel bintang 4 sorry to say biasa aja, menu dari tiap pilihan kaya western, tradisional, dessert sedikit. Coba nasi goreng juga sudah tidak fresh, seperti sudah dimasak dari malam.
Setelah bf mau balik ke kamar boom, ternyata ada acara lomba di lt 16 untuk ratusan peserta dari luar, alhasil ngantri lift lamaaaa bangett harus ngantri sama peserta acara. Sampe bbrp kali nyoba masuk gabisa karna over. Ga sampe situ aja, pas dari kamar mau co ke fo, kayanya bubaran acara juga atau masih rame untuk acara, alhasil nunggu di depan lift udah sekitar 25 menit selalu FULL dari atas yg mau ke ground floor dan lift yang bisa di pencet/akses CUMA SATU lainnya GABISA. Saking lamanya akhirnya coba cari lift untuk hk/service akhirnya pake LIFT KARYAWAN, dan itupun gabisa lgsg ke lt G, harus ke basement/lt 1 trus turun TANGGA. mau co aja berasa abis nge gym karna udah keringetan NUNGGU LIFT, NAIK LIFT KARYAWAN dan TURUN TANGGA trs jalan lumayan ke reseptionist depan.
Please untuk manajemen/sales hotel kalau mau ada acara, dari semua segi diperhatikan mulai dari tmpt, akses, jam acara, kapasitas tamu hotel dan lainnya. Karna di lift setelah acara pun tamu hotel banyak yang complain ke engineer yang ada didalem lift, masnya cuma bisa minta maaf dan menjalankan tugasnya tapi sayang didepan lift gaada dari pihak hotel yang mengatur penggunaan lift yang berimbas pada tamu hotel.
Semoga kedepannya lebih baik lagi, just want to share my experience.
Thank you.
HHanditoI recently stayed at Pullman Ciawi Vimala Hills Resort, and overall, I was very satisfied with my experience. Here’s a detailed review:
1. Cleanliness (5/5) ⭐⭐⭐⭐⭐
The resort maintains exceptional cleanliness throughout its premises. The rooms were spotless, with fresh linens and well-sanitized amenities. Common areas like the lobby, restaurants, and pools were consistently clean, showing great attention to detail in hygiene and maintenance.
2. Service (5/5) ⭐⭐⭐⭐⭐
The hospitality was outstanding. The staff was friendly, attentive, and always ready to assist with any requests. From the check-in process to housekeeping and restaurant service, everything was smooth and professional. They made sure every guest felt welcomed and well taken care of.
3. Facilities (5/5) ⭐⭐⭐⭐⭐
Pullman Ciawi offers top-notch facilities that cater to both relaxation and recreation. The pools were well-maintained, with beautiful views of nature. The spa, gym, and kids' play area were also excellent, making it suitable for all types of travelers. The resort’s lush gardens and serene ambiance added to the overall relaxing experience.
4. Location (5/5) ⭐⭐⭐⭐⭐
Situated in Vimala Hills, away from the city's hustle, the resort provides a peaceful retreat while still being accessible from Jakarta. The surrounding greenery and mountain views create a refreshing escape, perfect for relaxation. Despite being outside of Puncak’s main area, it remains convenient for those looking for a luxury getaway.
Final Verdict
✅ Highly recommended for those seeking a luxurious, clean, and peaceful stay with excellent service and facilities. Pullman Ciawi excels in providing a premium resort experience, making it a great choice for both couples and families. Would definitely return!
RReginaThey have the best view!! You can swim in a pool with a very beautiful mountain view! There's a jacuzzi and kids pool too. Breakfast is also very good. Indonesian, Japanese, Western, Arabian, everything was tasty! You can try some activities too, like ATV rides, archery, mini golf, etc. The staff was also helpful, they won't let you walk and have an always-ready free shuttle. You can also have brunch or dinner at the Club Huis or The Lake House, an aesthetic place to eat with an aesthetic forest view. Will definitely come back!
FFrench TravellerWe booked the hotel without having high expectations and we were extremely well surprised. The location is very good of course. The staff very professional and welcoming. And I think the biggest surprise was the facilities for the kids: all what kids can dream of in a such condensed place: pool, slides, sandboxes, kids club and even a mini zoo. Most of the activities are free of charge and other are at a very reasonable price just to support the staff I think.
Also, we made very nice friends there as many conferences and events are run.
It is a very convenient place to have a break inside the city especially for families with young kids.
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