Hotels With Bar in Northamptonshire, United Kingdom

he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.

I wanted to express my sincere appreciation for the exceptional service and friendliness of your staff during my recent stay. From the moment I arrived, I felt incredibly comfortable and welcomed. The bed was remarkably comfortable, and the room was not only pleasant but also remarkably soundproof, allowing for a peaceful night's rest. I especially appreciated being able to open the windows for a quick breath of fresh air. Moreover, I thoroughly enjoyed the delicious breakfast offerings, including the wonderful vegan options provided. It made my mornings even more enjoyable. Overall, my experience at Northampton Town Centre Hotel made my visit to Northampton truly memorable. I can confidently say that the next time I'm in the area, I will make it a point to stay at your hotel again. Thank you once again for your outstanding hospitality.

We stayed here on our way to a cruise holiday in south Hampton , The hotel is quite good and in a quite location, It has its own restaurant which also doubles as the breakfast area , Breakfast was served by the staff and was excellent as you choose what you want from the hot food menu but can also have continental or both , The rooms in this hotel are quite sp**** as there was no hair dryer and no glasses in the bathroom, Bathroom could do with a shaving mirror as it’s difficult to see or get close enough to the main bathroom mirror, The room had quite a lot of spiders webs in it and the walls where marked in a lot of places, Bed had a lump in the middle which other half was not impressed with, Good points for us wax that our room had a wet room shower and we could park close to front door as my wife has a disabled badge , Staff are very friendly and very helpful, Nice touch at reception area is free flavoured water that you serve yourself by the glass , Also there are vending machines for chocolate-crisps- drinks ect , I would stay again in the future if needed at a reasonable price.

Massive thanks to Millie who was on reception on Saturday 10th August! I had completely forgotten to print an event ticket and she very kindly let me email it, printed it and even went the extra mile and laminated it for me all while having a nice chat about my stay! An asset to the hotel - thanks Millie!!

Earlier today, I had an exceptional experience with the customer service at Holiday Inn Northampton. I was unable to reach a colleague over the phone, so I contacted the hotel for assistance and was connected with Anya who was incredibly helpful and understanding. She promptly checked on my colleague, provided me with the necessary information, and even offered to relay a message. Anya’s efficiency and professionalism made a stressful situation so much easier. Highly recommend Her outstanding service!

Attended a meeting at the Delta hotel, we use it a lot as a business for meetings, today we had lunch too. My dietary requirements make it more difficult to eat out, today however, I had a lovely cooked meal and even dessert without gluten, dairy or any seed oils used as either ingredient or part of the cooking process. Wonderful staff took time to check before arrival on needs, check timings on the day and ensure my food was warm and fresh! I really really appreciated the efforts, it has made my day!

The Sunley Hotel is located in Northampton University campus. Parking is convenient ion Car Park 3. When I stayed there it was during the heat wave so some areas were very warm. The bedroom came with a fan which made the room tolerable. The room is very modern and comfortable. PLeanty of power outlets and tea making facilities. Room was not too small either. Breakfast was in the dining hall opposite and was quite good. The location is very close tpo the centre of Northampton and I was able to walk to work along the river. Very pleasant. UoN Campus is very modern and pleasant.

This was my first time staying at this hotel, it was a convenient location as I was visiting the area nearby. The hotel is outside of the town centre but that wasn't an issue for me, there is a pub located right next door if you prefer to go out for a drink or some food. I didn't eat in the restaurant in the evening but I did have breakfast which was good. The mattress was a little uncomfortable for me but I have back problems so others may not have an issue. I would be happy to stay at this hotel again when in the area.

The hotel is located next to the golf course in Xiaojun, the environment is very good, and the price is very reasonable. But the elevator in the room on the first floor is difficult to find, there are not many staff, and the aisle is very long and the signs are not clear.

We had an absolutely wonderful morning at the spa! From the moment we arrived, Joanne made us feel welcome with her warm and friendly approach. She took the time to explain everything clearly, helping us get settled and ensuring we felt right at home. We spent three blissful hours in the hydro spa and chillout room, which turned out to be exactly the escape we needed after a hectic few weeks. The hydro spa was so relaxing and offered a perfect balance of soothing jets and warm water to melt away any stress. Every detail felt designed for relaxation, with cozy seating, gentle lighting, and a serene atmosphere that encouraged us to fully unwind. The chillout room was equally inviting, with comfortable loungers and soft music that created a peaceful, calming environment. We could really let go of all our worries and simply enjoy the tranquility. It was clear that the team had put a lot of thought into making the experience feel personal and rejuvenating. By the time we left, we both felt completely refreshed and recharged. If you're looking for a peaceful getaway to escape the hustle and bustle, I couldn't recommend this spa more. With Joanne’s thoughtful care and the beautiful setting, it’s the perfect place to relax and take a well-deserved break. We'll definitely be back for another day of pure relaxation!

he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.

I wanted to express my sincere appreciation for the exceptional service and friendliness of your staff during my recent stay. From the moment I arrived, I felt incredibly comfortable and welcomed. The bed was remarkably comfortable, and the room was not only pleasant but also remarkably soundproof, allowing for a peaceful night's rest. I especially appreciated being able to open the windows for a quick breath of fresh air. Moreover, I thoroughly enjoyed the delicious breakfast offerings, including the wonderful vegan options provided. It made my mornings even more enjoyable. Overall, my experience at Northampton Town Centre Hotel made my visit to Northampton truly memorable. I can confidently say that the next time I'm in the area, I will make it a point to stay at your hotel again. Thank you once again for your outstanding hospitality.

We stayed here on our way to a cruise holiday in south Hampton , The hotel is quite good and in a quite location, It has its own restaurant which also doubles as the breakfast area , Breakfast was served by the staff and was excellent as you choose what you want from the hot food menu but can also have continental or both , The rooms in this hotel are quite sp**** as there was no hair dryer and no glasses in the bathroom, Bathroom could do with a shaving mirror as it’s difficult to see or get close enough to the main bathroom mirror, The room had quite a lot of spiders webs in it and the walls where marked in a lot of places, Bed had a lump in the middle which other half was not impressed with, Good points for us wax that our room had a wet room shower and we could park close to front door as my wife has a disabled badge , Staff are very friendly and very helpful, Nice touch at reception area is free flavoured water that you serve yourself by the glass , Also there are vending machines for chocolate-crisps- drinks ect , I would stay again in the future if needed at a reasonable price.

Earlier today, I had an exceptional experience with the customer service at Holiday Inn Northampton. I was unable to reach a colleague over the phone, so I contacted the hotel for assistance and was connected with Anya who was incredibly helpful and understanding. She promptly checked on my colleague, provided me with the necessary information, and even offered to relay a message. Anya’s efficiency and professionalism made a stressful situation so much easier. Highly recommend Her outstanding service!

Attended a meeting at the Delta hotel, we use it a lot as a business for meetings, today we had lunch too. My dietary requirements make it more difficult to eat out, today however, I had a lovely cooked meal and even dessert without gluten, dairy or any seed oils used as either ingredient or part of the cooking process. Wonderful staff took time to check before arrival on needs, check timings on the day and ensure my food was warm and fresh! I really really appreciated the efforts, it has made my day!

The Sunley Hotel is located in Northampton University campus. Parking is convenient ion Car Park 3. When I stayed there it was during the heat wave so some areas were very warm. The bedroom came with a fan which made the room tolerable. The room is very modern and comfortable. PLeanty of power outlets and tea making facilities. Room was not too small either. Breakfast was in the dining hall opposite and was quite good. The location is very close tpo the centre of Northampton and I was able to walk to work along the river. Very pleasant. UoN Campus is very modern and pleasant.

Stayed here at the weekend with friends; lovely room, enjoyed the evening meal and a fab breakfast. Would recommend. The only downside was that there is a service charge payable on all drinks that you are not notified of. We queried our bar bill as it didn’t make sense and was told by a member of staff that on all purchases a 10% charge is payable. There is no signs up around the bar area notifying you of this. We were told that the staff are not allowed to tell you about this. To me that seems fraudulent. Surely you can’t be charged for something that you don’t know about every time you go up to the bar and purchase a drink? Not sure if the staff get this money or the company. If this is company policy are they breaking the law by not notifying you of this? Please be wary.

Very good food, family friendly. Had lots of gluten free options for me and could adapt the menu to suit. Good service. Parents stayed at the hotel and were very complimentary about their stay. Clean and comfortable rooms. Lovely little village too.

The price/performance ratio is good, the family room is relatively large, and the hygiene is good. There are slippers and a hair dryer. The toilet flush button is not easy to use. There is no hand shower, only the top fixed shower.

Massive thanks to Millie who was on reception on Saturday 10th August! I had completely forgotten to print an event ticket and she very kindly let me email it, printed it and even went the extra mile and laminated it for me all while having a nice chat about my stay! An asset to the hotel - thanks Millie!!

We stayed here for 2 nights with two other couples. The guys played 3 rounds of golf and the gals hd treatments in the spa. The spa treatments were really good, we all felt very relaxed and pampered. The guys enjoyed the golf, greens were a bit slow due to recent spiking and sanding. It was a birthday celebration and a cake was made by the patisserie chef which was very very good. All the staff were very good, attentive, helpful and pleasant. Only thing that let the stay down was old olives found in the fridge from the previous occupants, those was rectified at reception quickly. The bedrooms were comfortable but very warm, opening the windows rectified this. Would stay here again

We had an absolutely wonderful morning at the spa! From the moment we arrived, Joanne made us feel welcome with her warm and friendly approach. She took the time to explain everything clearly, helping us get settled and ensuring we felt right at home. We spent three blissful hours in the hydro spa and chillout room, which turned out to be exactly the escape we needed after a hectic few weeks. The hydro spa was so relaxing and offered a perfect balance of soothing jets and warm water to melt away any stress. Every detail felt designed for relaxation, with cozy seating, gentle lighting, and a serene atmosphere that encouraged us to fully unwind. The chillout room was equally inviting, with comfortable loungers and soft music that created a peaceful, calming environment. We could really let go of all our worries and simply enjoy the tranquility. It was clear that the team had put a lot of thought into making the experience feel personal and rejuvenating. By the time we left, we both felt completely refreshed and recharged. If you're looking for a peaceful getaway to escape the hustle and bustle, I couldn't recommend this spa more. With Joanne’s thoughtful care and the beautiful setting, it’s the perfect place to relax and take a well-deserved break. We'll definitely be back for another day of pure relaxation!

The hotel didnt get information from trip.com too have a cot ready (not there fault) so whilst we waited in lobby less than ten minutes we were given complimentary drink and snacks , very helpful very clean all round top marks ! Will be back roughly same time next year

Lovely hotel, parking was ideal! Room was nice and clean with new fixtures and fittings! Plenty of tea, coffee and biscuits in the room! Host was really friendly! Breakfast wasn't advertised as an option when we booked but it was explained when we arrived that we could order breakfast! Very reasonably priced, we were given an option for how we want our eggs cooked which was good. It would have been nice to be shown what was going to be on the plate as no one eats fried mushrooms and they were wasted but other than that, we would recommend and stay again!