Lagoa Apartments

My husband and I are staying here for the last part of a two week vacation in Portugal. We had looked at reviews and pictures of this resort prior to arriving and were excited to stay here. Upon arrival we could see that the views were beautiful but the resort fell short in every other way. When we checked in our room was not yet ready so we stopped at the restaurant for lunch. While at lunch we had to track down staff to give us a seat, get any drinks, and then to order our lunch. Finally our food came and for a 5 star resort the food was less than subpar. We ordered 2 sodas, a personal pizza, and a cheeseburger and the bill was over $60 usd. The restrooms that were available to use for guests had toilet paper holders that were falling off the walls, soap dispensers that were rusted, and bathroom doors that did not lock. Finally once it was time to check into our room I was at first impressed with how the room looked but that quickly changed. Once in the room we found ants crawling around the bathroom and within 5 minutes we had killed over 10 ants alone. At this point we were frustrated and contacted our travel agent to help resolve this issue. Soon after my travel agent contacted the hotel the hotel then called me personally to say that they were made aware I was “complaining.” During that phone call they never offered anything to make our stay better. We decided to walk around the resort to get out of our room and walked down to the spa only to find all the lights off and the “hot tub” cold. After a long day of travel and frustration we decided we would give the restaurant another try. Unfortunately our experience was not any better with dinner. We both ordered risottos one mushroom and one scallop and prawn risotto. The mushroom risotto was almost all mushrooms that tasted like they were from a can and the scallop and prawn risotto had only two scallops and two prawns. We contacted our travel agent again to have them help with our problems with the resort and then decided to get some rest. The next day we spent the day by the pool where not once did any staff ask if we wanted a drink or to order lunch. When we found a staff member to order lunch they gave us a menu but never came back to take our order. Finally we got our food and after we finished it they never came to pick up the plate so after over an hour we took the plate to them. Since check in we have been working with our travel agent to get a refund for our stay and our travel agent has been met with nothing but pushback. Considering all of the issues we are having a refund is the least this resort could do. This resort has the potential to be a great place because of the scenery but they have a lot to improve on for it to be considered a 5 star resort.

Booked a 3-night twin room to attend a friend's lecture in Lagoa. The hotel, or better, motel is excellent for those on wheels, not for those on foot. If you have disabilities find another town in the Algarve. Some sets of stairs do not have rails, you have to go round the entrance to physically 'get in'. The reception has only 1 staff member when off-season, be prepared and do it all online. Forget questions about taxis, transportation, and restaurant advice is really subjective. The room was very comfortable, the second door to a set of stairs (curled) with direct access to the car park/entry of the hotel area was not. Cold and humidity pass through the doors (front door leading to corridor inside as well), as doors need maintenance. Breakfast is good and varied, for all tastes, except gluten-free options. Internet signal very weak, had to use phone data package. Check-in is only at 4pm. Pro's. besides what I already mentioned: bus terminal 5 min walk, good restaurants each way 5 min walk (one is just next door), supermarket passing the roundabout, beds very comfortable. You can walk to the centre (10 min walk) but the town is without interest, unless you are there for an event, for those on foot, you can stay here and get to know other nearby cities in the Algarve by bus, as the terminal is so close, and it is not expensive to go around by bus.

A very good and well located villa, very pretty and pleasant stay, the only drawback I would say was the spa issue, neither the Turkish baths nor the small pool were working, if that had been working it would have been ideal, but equally, everything else was a luxury for us.

This is a beautiful refurbished hotel . Rooms great size , and we had a terrace balcony. Great bathroom. Breakfast is exceptional with plenty of choice and all very fresh .. choice of fruit great for me and my husband was happy with choice of eggs and omelettes Service was excellent at breakfast and some great staff ! The pool area was lovely but on the 3 days we spent there from 10.30 to 3.30 there were at least 8 sun beds with towels and bags on them that no one ever used .. please look at having staff remove this items after a certain amount of time as we would have loved to have used the soft comfy bed at the pool My husband used the gym but was disappointed that there was no water and nothing to clean or sanitise the gym equipment after use … some sanitising wipes would have been great . A manager actually came down to look as another guest complained but he looked around and left ! We would def return to this hotel as it’s in a fab location , breakfast excellent , beautiful views , bar area lovely . Peaceful and quiet and surrounding areas lovely with plenty of great restaurants

Ah what a lovely beachy chilled out palm tree fringed holiday this place offers! It is just the ultimate European beach holiday if you are looking for decompression and stunning vistas this is for you. I don't think it is especially luxurious as such, it has a comfortable, laid back coastal moorish style, but it suits the style and location of the hotel so well, and together with the most wonderful staff it really delivers a traditional beach holiday in every sense of the word. The activities and sports on offer, the number of restaurants to choose from will meet most people's expectations. The breakfast was just outstanding overlooking the shimmering waters. The care and thought as to how they can deliver for families without taking away the peace and tranquility for adult guests should be used as an example to other hotels of this calibre. They have perfected the blend, and so it offers a multi generational holiday whatever you are looking for. The pool service was outstanding. The relaxation is guaranteed. The tropical gardens are so beautiful - it almost has an unreal feeling about it. We loved it, and we will be back, and next time we will stay for much longer. I don't think the blend of laid back fun with wonderful service like this really exists anymore - it is an art form and quite rare - but here it is still possible! Take your shoes off for a while, breathe in the warm sea air and let them look after you! Very well done to the GM and team

Great stay, nice staff! Walkable to gorgeous beaches and the town of Portimaõ. Comfy beds, clean apartments. Could do with a bit more shelving in the bathroom (even a small chair under the sink would do) and some hooks here and there, but otherwise perfect.

Overall it was a good experience. The bedroom with bathroom includes a living room and a small kitchen. Access conditions to the SPA could be better, as we have to walk more than half the way along the street no matter which route we take, which becomes cold and unpleasant, perhaps covering the sides of the corridors and the passage on one side of the hotel for the other was a good option. The same happens when going to the restaurant. Many children in the pool and jacuzzi, jumping into the pool and running around the pool, which makes the space not very pleasant to use. Breakfast is good, lots of bread, sweets, pastries and a coffee machine. However, for a 4* star hotel, there is little variety of fruit, there is no smoked salmon, avocado, or options for people with celiac disease, lactose-free milk only on request. Very friendly staff and excellent cleaning!

Go to the Benagil cave, about 10 minutes by car. The whole hotel is similar to a small resort. It was a bit similar to the one I stayed in Las Vegas. The living room is very large. I did not try the restaurant and the pool. The front desk was very welcoming and cost-effective.

It's awesome! The rooms are large, with sea views, close to the beach, the environment is beautiful and clean, the rooms are fully equipped with microwaves and utensils, and there are many tables and chairs. Breakfast was generous and parking was free around, but parking spaces near were not easy to find. A boat ride to Benagil Beach is also easy.