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This is the hotel I stay at every time I go to Leicester. It's opposite the High Cross and the location is excellent, very convenient. It's only a ten-minute walk from Tesco. The only inconvenience is the parking lot. One day the battery was out and I couldn't get in or out, so I had to park in the High Cross parking lot, which was a long walk.

We stayed at this hotel as a couple as we were attending an event at the rugby stadium, which is literally 30 seconds walk away. The room was absolutely spotless! Well kept and had everything we needed and more, hairdryer that actually dried my hair, iron/board, fridge, safe, kettle, even a posh coffee machine. The bathroom, well wow, it is a little small but to be honest, not too small. The shower, wow, there was a hole in the shower door so you could start the shower from the outside! It was also a handy hole for reaching my toiletries. The TV was great and room service was reasonably prices and pretty speedy! All of the staff we had contact with were friendly and looked happy to be there!! I've stayed in hotels from Fiji to Blackpool, from Glasgow to New Zealand and this rates in the top! We will definitely be staying here again.

I stayed at the Marriott for business and was there for 3 nights. It was the first time I’d stayed there and on arrival the reception was pretty basic with very little information shared about the hotel. It set the tone for my stay: The room was ok but tired. There was no soap in the bathroom and there were hairs on the floor. That said it was vey quiet and the bed was very comfortable My keycard wasn’t enabled for the executive lounge which was part of the package with the room I had paid for. This was an oversight on the unwelcoming arrival. I’d asked for the room to be cleaned each day. This happened the first two days and on the third it didn’t. I had no clean glasses or water in the room which then led me to get passed to and fro from reception to the bar until someone was prepared to give me a clean glass and a bottle of water. The restaurant was busy and they were understaffed. My food arrived before my drink and when it did arrive the glass had a large crack all the way round. It would have been nice to not have to wait 20 mins for a drink too. The wifi in the hotel, including the executive lounge, was very poor and the phone reception was so bad I had to sit in my car to make calls. Not acceptable for a hotel offering business services. I spoke with the duty manger the morning I left to provide feedback as I didn’t want to just leave without saying anything (I’d tried to speak to reception about a couple of the issues while I was there but was given no help). The lady I met was nice and did apologise and she took my email and said she would speak to the manager and come back to me. 3 full days later and not a word which doesn’t give me confidence for their customer service and things improving for future stays. On a positive note the bar and restaurant staff (except the lady on the restaurant reception) were very polite and helpful despite being run off their feet. A big shout out for Lenka too in the Executive lounge. She was the best ambassador for the hotel by far. I am in Leicester once a month now with a new job and despite the Marriott being the closest hotel, I won’t be staying there next time after my experience and their seeming lack of interest in my experience as a customer.

A bit of walk away from the main station, the rest is super good and I'm so surprise the rate I paid was very good too.

The environment and sanitation are very good, and the facilities are relatively new. It is a cost-effective hotel in Leicester, but the front desk staff may be a little hostile to Chinese, indifferent and slack. Overall, aside from the service, everything is fine.

This was the worst hotel I have ever stayed in. I was really reluctant to write this review as everyone I spoke to at the hotel during my stay was helpful and friendly, the staff there were top. However after complaining about the stay when checking out, again the woman I spoke to was lovely but said a manager would need to get in touch. It’s been four days and the owner/manager hasn’t. I gave them the opportunity to get in touch and see what went wrong, now I just need to be honest about the stay. This was the worst night sleep I ever had, in a hotel or otherwise. We paid for a suite, so one of the nicest rooms in the hotel. However from the moment we got in the room it was unbearable. The heat in the room was like being in a sauna - that isn’t an exaggeration. We went around the room to see if there were any radiators on that we didn’t spot! Unbearable. There is no air conditioning in the room just a tiny fan left on the side for us to use. That provided no relief. Maybe your thinking open a window, they are prevented from opening more than a few inches. So we were just stuck in this unbearable room with no alternative. In order to get the 2 hours sleep I did get that night. I had to get up and stand in a cold shower multiple times. This was a stop on a road trip my wife and I were having for our honeymoon. I rated all the other hotels 5 star they were amazing. This put a real downer in our otherwise perfect trip. I was embarrassed picking this hotel to stay in as one of our stops. Avoid it like the plague.

Most things about this apartment are great - easy access, right next to a supermarket, clean and spacious room. Nice communal area and kitchen with breakfast food and coffee machine. The person at the front desk was friendly and helpful. Wifi worked well. Was notified that housekeeping is every 4 days. Easy 10 minutes on the bus from Leicester station/city centre. I would recommend bringing noise-cancelling headphones if you are a light sleeper. It is next to a busy road and the walls are VERY thin. I was kept up on several nights by the person in the next room snoring, shouting over the phone at 6am, and listening to loud music throughout the night. Not the hotel’s fault and hopefully not a fixture, but given the other reviews, bring headphones!

We were prepared for college dorm rooms. But this hotel has transitioned nicely from its beginnings. I'd recommend getting a room with 2 beds if you are a couple, as they are small. The bathroom is very sizable. The only, minor, downside is if you have a heavy bag (50+lbs), there is no elevator. So you will be hauling it up the stairs. We would definitely stay here again.

Myself and my family had an amazing time - the portions of the Christmas meal were so big and so tasty I was surprised at how generous the servings were!! The service was spot on and very professional. The kids got beautifully wrapped presents which they were so happy with - a super friendly Santa Claus went round to meet and greet all tables and the kids were so happy - the tables were personalised with named table settings which was a lovely special touch - there was a lovely kids play area- the staff were super friendly and couldn't do enough for us to make us comfortable and if we needed anything extra they sorted out for us immediately. Well done to all the Winstanley team you are all amazing!!!! Thank you so much - our Christmas was stress free with no stress making Christmas dinner and the kids all had a fab time and all my family were impressed 💕 This is the first time we have decided to have Christmas dinner out and we were not disappointed it was fab, great atmosphere, music and decorations overall perfect experience. Massive thank you to all the amazing team once again at Winstanley House ♡