Merignac Apartments

It is cheap like the hotel. A lot of trash all around the property, broken stolen cars on the parking lot. The room we got was spacious and relatively cleaned except for the walls that are very dirty, the kitchenette has what you need to cook but no sponge and dish liquid to do the dishes. Also there are a lot of workers from other countries staying here, hanging out outside. The breakfast is very decent

I stayed together with my partner at your hotel in Merignac last week the nights of the 29th and 30th of October. The night of the 30th we came back to the hotel around 22:30 p.m. and the reception was closed, so we used our card to open the main entrance of the hotel. Unfortunately, the card was not working as the door did not open. We tried several times to call the number which appeared in the front door, but no one replied. Suddenly some customers who were inside the hotel appeared and they opened us the front door. They told us that they have faced same issue; they could not open the front door. Additionally, they could not open their bedroom door, as the card was not working. We tried as well to open our bedroom door, but same issue happened, the card did not work. We were around two hours trying to reach someone from the hotel to solve this unpleasant situation, but we had no response at all. We were checking numbers of different Nemea hotels. We talked to both Lyon and Toulouse hotels, but they told us that they could not help us. They were stating that they were independent hotels and that they had no relationship between each other. We really felt abandoned and the whole situation was very unpleasant. We did as well call the police as we were desperate to solve this issue. As we had no response whatsoever from the hotel, we decided at around 0:15 a.m. to leave Nemea and search another hotel to spend the night. We needed to get a sleep. Same did the family that were with us in the reception. Moreover, they had two young daughters. Next morning, we went into the Nemea reception to explain the whole situation. The response we got from the man in the reception was to write an email to the following email account: merignac-stadium@nemea.fr. We did not accept so as we wanted a compensation on that same day. After that they agreed to pay us for the new hotel room we booked. This was not acceptable, and we required to compensate for the lost time, the several calls we did, the medication I was not able to take, and all the inconveniences caused. Finally, we got paid the hotel night at Ibis plus the Smartbox value. Finally, we would like to take the chance for you to recheck the internal policies on how you control the security as well as the emergency numbers in case any technological damage arises. A customer cannot be left abandoned as it has been done in this case.

We came to the family (2 adults and 2 children) for 2 days. At our arrival at 23h the receptionist was very nice. 195€ for 2 nights, the price is more than reasonable. The hotel is very comfortable and very comfortable and it is very comfortable and very comfortable. The staff is laughing and welcome For the breakfast there is no bad choice, even when you go down at 10:15. Only a little bemol, it is not fruit. There is only fruit salad. The hotel was very comfortable and the hotel was very comfortable and very comfortable. I think it's because of the outer vegetation. We all broke them and we didn't find any others next night. What is also bad, is that there is no part in the rooms. Only 2 gardens. Sorry if you want to be in the full black. Our room had a bathroom with water, which is a positive point especially with children. We will come back with great pleasure

The hotel is clean and nothing to say at the level of the room, I spent a beautiful night