Le M & Spa Bordeaux Aéroport by Hôtels & Préférence

The room smells like old stale cigarettes. The hotel has a bizarre layout and early check-in was not available so 15:00H was exactly the time. This is my second stay here and it hasn’t improved. The Spa is located across this meeting common area. The massage was adequate but no body wash was found in the shower in for after the massage. Not wanting to put on my T shirt due to the oil I was intercepted by a man who failed to identify himself. He demanded I put my shirt on in front of everyone. He was abrupt and rude and yes I speak French as I am from Canada. I tried to explain that I am covered with oil. He was working in the common area and I do not know if he is a hotel employee or not. The breakfast was adequate so this was one saving grace. There appears to be a colony of travellers across the road which made equally insecure. The heating system was a combination AC heating system and was inadequate. I found a dryer sheet or a nose tissue when I removed the foot runner on the bed. The smell of old cigarettes made me sick to my stomach and gave me a headache. I would never recommend this place ever again.

I was really disappointed with my stay. The carpet in the room was very dirty, and there was an overwhelming chemical smell. It seemed like the leather couch had just been treated with some kind of strong product, and the odor was so intense we couldn’t sleep properly even with wndows open. The staff didn’t even try to address the issue. Also, at check in, they took a copy of my passport without asking my consent. I don’t recommend this hotel at all. Definitely not staying there again.

The room was big, very clean, the bed was really comfy and the stuff (we engaged with Claire at the reception, she was extremely helpful and polite) was great. We enjoyed our stay, and if we come to the area again, we will stay here without hesitation.

Room was clean and tidy. Mini fridge did not work properly and a/c did not work fully. Overall was a good stay.

Used to be a nice hotel. Not anymore: Elevators did not work. Air conditioner very poor Internet did not worked. Service very low quality. Not to return

The staff was wonderful, especially the front desk personnel. Very helpful. The only complaint we had about the entire stay (not related to hotel) was the cost of taxi service from hotel to airport -- 5 minute ride was $25 one-way. In Spain, we paid $10 or less for a 20-min taxi. Not sure why France is so much higher, especially for a short drive. Other than that, this hotel is very comfortable, spacious rooms, and great food!

Very run-down and very dirty!!! Luckily, i brought disinfectant wipes. Caeoet was so gross and mobed a table to get to an oulet and there was a thick layer of dust+holes in walls and doors, stains on same plus on carpet. 9am, housekeeper walks in without knocking!!!! (Just out of shower)

One night only Rooms a little tired, toilet in room has a weird smell but the beds are king size and very comfortable perfect for sleeping after long journeys. Quiet and perfect as an overnight

Good location. Breakfast buffet was very good.