Santa Ponsa Apartments

This hotel is very nice, clean and well maintained. The staff are friendly and for the most, very helpful. The food was also excellent. We were informed that we could not go all inclusive (as the rep said that this was not an offer) but on seeing what I believe to be the all inclusive lunch anyway - dry bread, a few meats and cheeses - it would not have been worth the while. With regards to drinks, I bought mine from the shop along the street and kept them in the fridge! There is also a wonderful baguette shop along the road and the food there was amazing. The downfall was the transfer from the airport - taking an hour and forty minutes instead of twenty five minutes, and driving down the same road at least twice. (TUI) We were in the annexe to the hotel which was disappointing, (up in a lift for three floors, then three left turns, and then another lift for three floors. My mother is aged 95!) and then in my room, I had wires sticking out of the ceiling where the fan should have been. My bathroom expel air did not work at all. My room air conditioning took three days to work. The balcony lights did not work at all. To top it all off, when we got up at 3:30am to leave, we had NO lights at all, and I was told by the lady on reception to use my mobile phone as a torch. Very unhelpful. However, it is a beautiful place and unlike the other end of the area which is like a little Britain and I would have been very upset had we have stayed there instead. Also to mention, beware that when booking through TUI, you have to pay for your seats on the plane, and then on arrival at the hotel you need to pay a community charge - ours came to just under £40.

The hotel is in a good location, surrounded by mature businesses, convenient for eating and drinking. There is no parking lot, but there are many roadside parking spaces nearby. It costs 40 cents for half an hour, and it is free from 8pm to 9:30am. I booked a sea view room, which has a good view. Unfortunately, the floor is a bit low. The room is large, the facilities and hygiene are also good, there is a kitchen, microwave oven, and tableware. Overall, it is very good and cost-effective. The only thing I am not happy about is that I asked the front desk if there is a chance to change to a higher floor. The answer is that it needs to be confirmed the next day. The next morning, it was said that it would be confirmed at 10 o'clock. This is understandable. What I don't understand is that we were not there and took away all our things. I asked if there was a room to help change it, and it didn't matter if there was no room. As a result, the answer was that the person must be there, so I gave up in the end.

Just got home from the best few days at this hotel. We could not have asked for more! We were greated on arrival with a glass of Cava. We were checked in quickly and our room was ready at 2pm. The lady on reception was so friendly and helpful. Gave us pool towels so we could go and enjoy the pool straight away. The rooms were clean and modern. You are on a busy roundabout so expect a little road noise. We emailed ahead to request a high floor with evening sun and that is what we were given. It was my husbands birthday, the staff had left us a bottle of Cava in the room which was a really nice touch. There are loads of lovely places to eat within walking distance. Harry's next door was amazing. This hotel is a little gem we will definitely be back.

Overall, we felt very comfortable in the hotel. It was clean and the service was good. All of our requests were fulfilled, such as renting a parasol or having breakfast outside of regular hours. The location is very central and a few meters from the beach. The hotel also had several pools and roof terraces that were very pleasantly designed. Our room also had a sea and city view with a spacious balcony. The room furnishings were functional and the bed was very comfortable (king size plus). The breakfast was varied, there was a good selection of fresh fruit, and the coffee was also very good. Most of the guests were English, but the atmosphere was relaxed and uncomplicated. We would definitely recommend the hotel.

We stayed for 7 nights, 6th to 13th August. The hotel is very stylish, clean and peaceful. We stayed in a Jacuzzi Room on the 3rd floor. The views are fantastic of the marina and beach and the terrace had approx 14 hours of sun a day. If you need shade, there is a remote control awning. The room is very spacious with a huge bathroom. The aircon was reasonable, we did not feel overly hot overnight. The bed is massive and very comfortable. Housekeeping is a very high standard. The restaurant at breakfast and for all other meals is excellent. Food/menu choices are very wide ranging and beautifully presented and tasty. The evening menu was not overly expensive. The waiting staff are so professional and polite. It is obvious that they are very well trained. We also ate at a few restaurants in the marina and they were all great. The shuttle service provided by the hotel is excellent, just message the driver and he is collecting us from the marina in two minutes. However we only knew this was available after reading Trip Adviser, the receptionist did not inform us and we had to ask for the number. The swimming pool is perfect and there is an abundance of sun beds so no need to get up early to reserve them. The pool bar is hit and miss. 50% of the time there is nobody there to serve you. Quite annoying when you are thirsty! The thing that let down our experience somewhat was the maintenance of services to our room. Five minutes after checking into our room water started pouring from the ceiling. It took 20 minutes for the maintenance team to arrive and another 10 minutes for them to fix it, so it delayed our unpacking. When we tried to use the jacuzzi on our terrace it would not switch on. Another maintenance man had to be called to fix it. On two of the seven nights we had no running water, so we could not take a shower or flush the toilet. It took almost an hour for this to be fixed. Additionally over the seven nights we had about 10 power cuts. These lasted up to 20 mins in some cases. Our room keys needed resettting. When we went to reception to get them fixed there was no attempt at an apology. One evening we did get a bottle of wine sent to the room, we assume this was to make up for all the maintenance issues. Overall it is a beautiful hotel, but given the price we paid we should not have to encounter all those issues.

Had a lovely 3 night stay which allowed us 4 full days due to flight times. Myself and my son (21) stayed in a twin room which suited us for putting our heads down, showering and getting out and about. Clean towels and bedding changed and attended to every day. Pool area quiet and relaxed. Very quiet hotel (SMELLS LOVELY) Staff approachable and attentive. Breakfast which was included was fabulous with fresh fruit and local produce. We asked to have our room extended for our last day but was fully booked. Managed to extend to a 13h departure and luggage taken care of and still had full hotel facilities available to use. Nice location ( beach 5min walk). Supermarket (BIG Eroski) across road and fridge in room....