Zaventem Apartments

This was the second time this year that we have decided to stay at the Sheraton Airport prior to our return trip home. While the hotel is overpriced it is so convenient for departure and it eliminates the anxiety regarding taxi or transit strikes (something that seems to be a cultural event). The hotel offers great service; friendly and efficient check in and checkout, good response to requests (extra towels), etc. While it seems to be appearing “a little tired” (light bulbs flickering, some new paint required) I have found it to be clean, comfortable and has the hottest water I have experienced anywhere in the world. Gullivers restaurant has adequate service and food although the wait time for meals in the evening can be a test of patience. Breakfast is much quicker and if you wish the breakfast buffet, it is complete and well presented. The coffee we had there both times was the best we have had anywhere during our past month in Belgium! Regarding the waiters in the evening (January 2nd) I must say the women staff and one man (I believe his name was Driss) were the ones doing the work. They constantly circulated the areas and responded to guest requests and needs, the other men just took up space. I had to mention this because it was just so obvious.

On a one night stay, travelling on the luxuria coach with drivers Paul & Paul with Leger holidays on a 16 day Arctic Circle and the land of the midnight sun holiday, this was our last night I have stayed at this hotel before in October 2022 on a previous holiday with Leger, it’s a fabulous hotel, spacious rooms, comfortable beds, TV, hairdryer, tea and coffee making facilities in the room, bathroom had a bath and a separate shower, excellent housekeeping, everything you needed for your stay, we had a lovely evening meal down in the restaurant, breakfast was buffet style with plenty of choice, staff were friendly and helpful, the glass lifts are amazing and the seating area in reception is modern, I enjoyed my stay.

I received an email asking you to take a passport the day before check-in, so please check it well. There is no staff at all and it is a self-check-in method, but you have to send your passport to tell me the password.. I didn't know that, but I was a little troubled.. ! I can't contact the Watts app and only get a local number! In addition, the facilities were good to stay around the airport for a while.. !

Hotel with nice rooms and quiet area, at the time of check in (Corona virus time) has no one at reception so I had to call a number to open the main door. Would be great to inform this by mail on how to check in if no receptionist is available. Wifi was slow on my first day and had a room changed for the next day (bit better) but was not really fast connection overall. Asked for breakfasts but did not get the delivery and after calling I was told that breakfasts is not available due to corona virus, if this is the case would be great to be advised when they get the breakfasts order rather than leaving the request on reception. After all those issues I had a letter from reception to apologize for those issues which I appreciate it but should have been informed of those areas before. It is really hard to travel at the moment with the coronavirus issue but what a guest needs is that the hotel comunication is clear and simple making a smooth stay. I need to travel to different locations in Belgium at the moment (COVID time) and most hotels offer clear information and up to now I never had an issue up to now. If the other hotels adapt to the new system why others don’t ???....

Located in Zaventem, Mövenpick hotel Brussels Airport (Opening December 2024) is within a 15-minute drive of NATO Headquarters and King Baudouin Stadium. This hotel is 7.6 mi (12.3 km) from La Grand Place and 6.8 mi (11 km) from European Union Parliament Building.Enjoy recreation amenities such as a sauna or take in the view from a garden.Featured amenities include dry cleaning/laundry services and a 24-hour front desk.Make yourself at home in one of the air-conditioned guestrooms. Conveniences include irons/ironing boards, and housekeeping is provided daily.