I was charged for an additional 288 Swiss FR for “additional guest”. when I checked out. only because I did not put My Son’s name when I did the booking, but I booked a twin room and my son naturally stay with me. not to mention he’s my 13 year old son. they can charge me for additional breakfast. That’s totally OK. but additional person for twin room?really? And Main thing I was not told I will be charged when I checked in. That is not fair I will reflect this to Swiss tourism office.
Btw. The staff are 100% good. Very friendly but I am sickened by the strange policy.
The view from the room is very beautiful. You can see the Matterhorn. You can also see it from the restaurant. It is a very good view hotel. The food is average. We were very lucky to see the Matterhorn at different times. It is a different feeling to soak in the hot spring and see the Matterhorn. The hotel is located in a high mountain with an altitude of about 27,700 meters. People with altitude sickness should choose carefully. It is recommended that you contact the hotel in advance to help with the luggage after you get on the train to the station, because there is a hillside, and it is not convenient to carry a lot of luggage by yourself, especially when there is a lot of snow.
Thanks to the staff for upgrading the room for us, we can enjoy the beautiful view of Matterhorn from the terrace, which is very happy.
The room is spacious, has a self-service dining area, and is fully equipped with stoves and cooking utensils. It is very suitable for skiers. The bathroom is very clean, there is a bathtub for soaking, and there is also a public swimming pool and spa. It's a pity that I didn't check-in earlier. I must come earlier next time to enjoy it.
The location is excellent, only 4 minutes away from the train station, and it's easy to walk with your suitcase. It is walking distance from Gornergrat and Sunnegga stations, and there is a bus stop at the door to the Metterhorn Glacier Paradise cable car station.
Breakfast is very rich and delicious.
This stay is really worth the money👍🏼
There is no doubt that I will stay at the W Hotel again when I come to the Verbier Music Festival next year. Breakfast is something I will miss even if I live in other cities during my time in Switzerland. Very delicious. The surrounding environment of w hotel is even more intoxicating. It is very convenient to just go to the cable car. The scenery outside the room window is like a fairyland. The hotel waiters are all smiling and enthusiastic. There are free pick-up and drop-off services at the hotel when you go to nearby places. When I encountered travel and transportation problems, the front desk staff were really enthusiastic and perfect in helping me solve many problems. It was such a great stay that I could only come back again. Ha ha
Hello
We got an awesome room or say , It was a Suite with super pretty view. Breakfast was awesome. One thing I did not like . There was no thermostat or temperature control on the room. We had a duplex room and in the Top , It was very hot. The problem was that we couldn't control it
A pleasant and clean room. Suggestive and comfortable outdoor pool. nice game room. Tasteful restaurant both for dinner and breakfast. To return safely
The hotel is not average, the hygiene, environment, facilities and services are all good. The hotel is located on a mountain and has a good view of the air. The service was impeccable. We drove there by ourselves and gave the car keys to the waiter. Our luggage was delivered directly to the room. The car was parked for us and the hotel kept the keys for us. The front desk of the hotel helped upgrade the room, and the bathroom in the room has a steam room. The breakfast in the hotel is also quite good. I’ll come back next time if I have the chance.
The hotel is in a great location. The corner rooms offer a panoramic view of the Matterhorn from both indoors and on the balcony! A shuttle bus is provided from the train station to the hotel, but it is not far to walk there.
The main colors of the room are milk tea and bean paste pink, which are soft and warm. The dry and wet separated bathrooms are spacious, with coffee machines, tea bags and kettles. Small snacks are provided every day (European desserts are not likely to fail). It's just that the coffee cups are not cleaned very well 😂.
A feature of the hotel: the cheese hot pot cabin! Reservations are required, with a separate space, and the Matterhorn view is just outside the cabin. The cabin is small and warm, with music and dedicated service. The set meal is 75 Swiss francs per person, with pickled meat cold cuts, nuts, and three kinds of mixed cheese hot pot ingredients all from the local area, and the final dessert is also very exquisite. Overall value for money!
The hotel is very quiet and elegant, although it has a long history but is well equipped and well maintained. The hotel balcony can see the snow-capped mountains and the surrounding scenery is beautiful.
The most worth mentioning is the service! The thoughtful service of the front desk brother makes people feel like a spring breeze and meticulous! During our stay, we experienced a real five-star service! ! Even on our way out of the hotel to Düsseldorf, the front desk brother called to remind me to go to Cologne Cathedral when I passed by.
Great stay experience! Will stay in Switzerland next time! recommend!
Staff members are really friendly and have been taking a good care of the guests. The room is very comfy and relax. Definitely will stay at the hotel again when I get the another chance to visit Champéry!
Amazing
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9.4/10
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GGuest UserThe view from the room is very beautiful. You can see the Matterhorn. You can also see it from the restaurant. It is a very good view hotel. The food is average. We were very lucky to see the Matterhorn at different times. It is a different feeling to soak in the hot spring and see the Matterhorn. The hotel is located in a high mountain with an altitude of about 27,700 meters. People with altitude sickness should choose carefully. It is recommended that you contact the hotel in advance to help with the luggage after you get on the train to the station, because there is a hillside, and it is not convenient to carry a lot of luggage by yourself, especially when there is a lot of snow.
GGuest UserI wish to express my dissatisfaction with my recent stay at Hotel Bistrols from Dec 16 to Dec 17.
During my stay, I experienced an incident that left me quite unsettled. Around 20 mins after my check-in to the hotel, another group of tourists (think was a couple) was able to use hotel access card to access my room, we, both parties are shocked and super embarrassed. This situation raised significant concerns about the security protocols in place at the hotel. As a guest, I expect a certain level of safety. If the room was accidentally opened without my presence, I am not sure whether my belongings are going to disappear, this situation made me had just a light sleep throughout the whole stay.
The lack of adequate security measures not only compromised my sense of safety but also made me question the overall management of the hotel. In an age where guest security is paramount, I believe that Hotel Bistrols should prioritize ensuring that all rooms are properly secured and that guests feel safe throughout their stay.
A point to add is that the receptionist has poor attitude towards her service. The whole experience which I would not consider to give this hotel another try in future.
I hope that the hotel will take my concerns seriously and address these issues for future guests.
IIzzaPizzaThoroughly enjoyed our stay at this hotel! The excellent service rendered by the staff made our honeymoon much sweeter. Everyone was friendly, kind and always willing to help. Room was really nice and the extra sauna and open concept bathtub was a nice surprise! Breakfast spread was super delicious as well. Facilities like the wellness area include foot bath, infrared chairs, jacuzzi etc.
GGuest UserThe Matterhornlodge is located about a 5-10 min walk from the Zermatt station.
We arrived at about 1pm and were informed that check-in was only at 2pm so we went for lunch and returned at around 2.30pm. We were greeted by Ruth, the proprietress of the hotel, who gave us a comprehensive briefing of the house rules and policies. Ruth was very warm, friendly, and charming; she was very guest-focused and was happy to find out more about where we were from and what we planned to do. Ruth even gave us recommendations for Bern when we told her we were going there next.
Although the hotel is stated to be 4 stars, we were very impressed by the room and the amenities. The bathroom came with a bidet and the toiletries provided were of good quality. The room was also very spacious with enough room to open up 2 luggage bags. The towels and robes were thick, warm, and fluffy.
The breakfast provided in the morning was also quite good with a decent selection of breads, cold cuts, cheese, and eggs.
At checkout, Ruth also gave us a complimentary ride to the train station in her electric vehicle.
All in all, we had a very enjoyable stay at the Matterhornlodge and we were very impressed by Ruth’s hospitality.
HHarmonickFor a truly memorable stay in Zermatt, look no further than the Traditional Julen Hotel. We travelled throughout Switzerland, and the view from our Matterhorn room was hands down the best we experienced. Waking up to that iconic peak every morning was simply breathtaking.
The service at the Julen is impeccable. The staff is incredibly accommodating and went above and beyond to meet every need we had, making us feel truly welcome. Speaking of needs, be sure to grab a bite at their downstairs restaurant. The food is excellent, though the space is a little on the cozy (some might say claustrophobic) side. Don't let that deter you, though - the culinary experience is well worth it.
Overall, the Traditional Julen Hotel is a fantastic choice. Splurge on the Matterhorn room for an unforgettable view, and rest assured knowing you'll be taken care of by a truly exceptional team. Highly recommended!
XXiaolinyaoshunliLet's talk about the advantages first: a great view of the Matterhorn, you can see it from the terrace, and you can also see it when you have breakfast in the restaurant, the view is very good. The room is about 10 minutes' walk from the train station, and it's still a bit hard to drag the suitcase, but there is a free taxi when you check out and go to the station~
The other feeling is that the room is so small... There are few types of breakfast, especially after staying at sunstar, the difference in breakfast is a bit obvious. In addition, the main door is a bit difficult to find, you have to go up a few stairs and walk through a corridor to get there. I was so tired when I arrived in Zermatt that day, and it was painful to carry the luggage up the stairs.
In short, the recommendation index is three and a half stars.
NNYTravelsWe love the hotel and wished we could have stayed longer. The view from the balcony of our room gave us a clear view of the Matterhorn. The hotel is easily accessible from the Zermatt train station and the Town centre .
We loved the room allocated and found it extremely comfortable. We also enjoyed the sumptuous breakfast buffet which was pretty extensive.
Staff was really pleasant and helpful at all time. Our receptionist even escorted us to the room by stairs because their lift was not functional when we checked in.
The only regret was that we were unable to utilise the sauna and swimming pool facilities due to time constraints.
Will highly recommend the hotel to those who are looking for value for money stays whilst in Zermatt.
Eecho小老鼠The hotel is one of the most satisfying hotels I have stayed in in Switzerland these days.
The first day I came to Zermatt was snowy and I went up the mountain but didn’t see the Matterhorn.
Unexpectedly, I saw the Rizhao Jinshan Mountain from the hotel balcony the next morning.
so lucky
Hotel service is very good
There are outdoor hot springs, etc.
I don’t know if it’s because of my diamond membership. They upgraded me to a room upstairs. Very good. Thank you.
CCandy TSE (yilitang)Thanks to the staff for upgrading the room for us, we can enjoy the beautiful view of Matterhorn from the terrace, which is very happy.
The room is spacious, has a self-service dining area, and is fully equipped with stoves and cooking utensils. It is very suitable for skiers. The bathroom is very clean, there is a bathtub for soaking, and there is also a public swimming pool and spa. It's a pity that I didn't check-in earlier. I must come earlier next time to enjoy it.
The location is excellent, only 4 minutes away from the train station, and it's easy to walk with your suitcase. It is walking distance from Gornergrat and Sunnegga stations, and there is a bus stop at the door to the Metterhorn Glacier Paradise cable car station.
Breakfast is very rich and delicious.
This stay is really worth the money👍🏼
YYikmunEverything is excellent. I was very impress by the view of Matterhorn. I will strongly recommend to my families and friends to stay at Alpen Resort & Spa. There are lots of indoor activities and facilities to enjoy.
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