Hotels in Zürich West, Zurich

Hotel room was clean and modern. Customer service needs a lot of improvement, particularly a receptionist called Natasha. After collecting our luggages from the storage, I proceeded to asked her for the hotel room key as we have yet to check in. She then said ”she wouldn't know anything as I did not provide any details to her”. As a front desk staff, I would think it is part of your responsibility to maybe ask? On another occasion, I asked her if it was okay to get something delivered to the hotel tomorrow as I forgot something and needed it urgently. Her respond was ”Isn't it too late now that I ask her?” The look on her face was a look of annoyance. I told her I could cancel it if it wasn't allowed. Eventually, my item was not delivered as she probably did not cascade the information to the staff on duty the next day. Would appreciate if she could respond nicely, especially when you're in the service line. I'm not sure if it has anything to do with racism?? I've observed that she was very friendly and accomodate a guest of a different race whom asked her for a favour. If you'd like consistently good service, I'd suggest put your money elsewhere. The accomodation doesn't come cheap as well.

The air conditioning was very strong and effective. The central train station is quite accessible, just a 10-minute tram ride away, or a two-stop tram journey followed by one train transfer. European standard power outlets are provided, which is convenient if you have the right adapter. The cleanliness was also very good.

No kettle, no fridge. 15 min away from the central station. Attached to Novotel hotel, it’s very strange. Very small bathroom. Staff are nice

Getting to the hotel from the train station is super convenient with tram line 4; it stops right outside, runs frequently, and the journey only takes about ten minutes. Our triple room came with bunk beds and was quite compact, but perfectly functional. Breakfast was decent, and the staff were very friendly and welcoming. A slight downside was not being able to boil water in the room, but there's a kettle available in the ground-floor restaurant for hot water. We also noticed many guests using the restaurant's communal area for their meals in the evenings. Overall, it offers excellent value for money, especially for Zurich.

I had a fantastic stay at the Novotel Zurich City West! The hotel is modern and well-appointed, with spacious rooms that are both comfortable and stylish. The staff was friendly and attentive, making my experience even better. The breakfast buffet was delicious and offered a great variety.

Found a pair of sneakers under the bed which makes me question cleaning standards. Separate we to shower which wasn’t shown in the photos. For a big named hotel, a bit disappointing.

Although the hotel is not in the city center, the transportation is very convenient. There is Line 4 downstairs, which can go directly to the train station. When checking in, I found that there was instant noodles for sale, so I bought some and went upstairs to enjoy the delicious food in the room 😋

The facility is good, including microwave, coffee machine, and laundry. However, you can not check in until 15:00, and need to leave before 10:00.

Very good in all aspects

This hotel is beautiful! It has a lovely garden with many art pieces. The hotel is classic. The staffs are extremely helpful and friendly.