Hechtplatz Hotel

The experience was one of the worst ever shouldn't have such hotel in modern city in europe

Very nice stuf , very clean rooms , in the heart of zurich .you can walk everywhere from hotel. The otel is decorated good small but very clean

Good bar, Good rooms, good location The hotel is located in a good area in the old city of Zurich. All sightings are reachable in couple minutes by step. The shopping area is located just two blocks away from the hotel. The hotel is located near the main train station

Worst Hotel on Earth In my life, I don't recall I have seen such bad service from any hotel or motel. You don't have any formal service desk. You kept me waiting outside till 3:00 PM for entering. I thought, I will leave my baggage in the hotel storage and then when I come back from my Zurich visit, in the evening, I will enter my room. I wasted hours for this waiting. They never cleaned or changed towels during my 3 night's stay. I even got stuck by using the chain lock inside. It was not coming out in normal system. There is no phone to contact service desk. I shouted for help. Finally, I found a way to open it. Breakfast was included. But I could not find anybody in the morning. I left at 7:30 AM on an average every morning. If they serve later, do they expect me to stay longer and miss my trip bus? In every hotel they start 7:00 AM or early. They had body wash or cleaning liquid which feels diluted. So, I did not use them. To go from one side of the room to other side is a trick. It was hopelessly tight space. This reservation was my worst experience in the whole trip from Sept. 1st through Sept. 12th. Your cancellation policy is also disgusting once it is paid. 24- or 72-hours cancellation policy with full refund is not available. I found Linda, your service manager on last night of my stay. She was super rude and impolite when I complained her for not cleaning the room. According to her people don't like anybody to enter the room when they are not there. But I never said anything like that.

Disappointing It was certainly nice to be in the center of the old city but we were not prepared to have no place to drop off our luggage and no one was available who spoke any English to confirm our room reservation. The first room I was taken too was not only VERY small for 2 people, but it also smelled bad. The manager could not find a working key and had to go through several keys looking for one that worked (finally had to use the pass key instead). The second room shown to me smelled better and was slightly larger. The following day another manager in broken English asked me why I took a larger room than I paid for; I mentioned the bad odor and she dropped the topic. I appreciated finding a hotel on the day of my check-in but hope I can do better if given another stay need in Old Town Zurich.