I strongly recommend you not to choose H Hotel Zurich! The stay experience is terrible! It simply discredits the memory of the trip to Switzerland. From the moment I entered the hotel, the cleaning problem was exposed: the room was not cleaned and the linens were not in place, there were small flies on the roof, there were only two bottles of water on the first day, and they would not be given again, and the hotel still did not actively respond to the problem after reminding it during the stay. The front desk responded that the guests did not clean themselves. The service card was not renewed on the second day. We couldn’t enter the hotel when we came back, and we didn’t handle it in time. We had to argue with customers in the middle of the night and blame us. The service was even more chilling. The staff’s attitude was perfunctory and arrogant, and the demands were ignored or delayed many times.
The most infuriating thing is its arrogant way of handling problems! We complained to the hotel many times because of the above problems, but we could not get an effective solution. Instead, we encountered shirking and wrangling. Through the Ctrip platform to assist in rights protection, the hotel still treated it negatively and had no sincerity to solve the problem. For such a hotel that does not value customer experience and lacks service awareness, everyone must choose carefully, and don’t let a bad stay ruin the whole trip!
Original TextTranslation provided by Google