AAnonymous User[Summary]: Close to the light meeting, the room is very new, the facilities are lacking, and the service is not good.
The reason why I chose this one was because there was an exam on the day of the stay, and I had to see half of the lights, so I wanted to find a closer one, and the family felt that it was OK to live in a homestay. I have lived in a family homestay several times before. Before I came to book, I read the room booked in the comment area. Some people in the comment area said that the boss's service attitude was not good. The first time I called the boss to confirm the room, because it was early in the morning, the boss also picked it up. I thought it was a misunderstanding. Generally speaking, the service industry is still more sincere. The results really helped me to see their level of service.
First of all, [enter the door], the boss said that adding WeChat to send the location, send the entry password, this is nothing to say, but after arriving at the door, press the password to travel two bright numbers, how can you not find the place where the password is entered, and then ask WeChat to call the boss, The boss said that he had to press the two numbers first to show it. Why didn't he make it clear at the beginning? It made our family stand at the corridor with large bags and small bags of luggage and wait for several minutes.
Then there is [equipment], it is undeniable that the decoration in the room is indeed quite new, three bedrooms and two halls, each room has a TV, refrigerator, TV, washing machine and air conditioning are complete, it is only recently renovated, the floor is not high, and there are some weeds outside, but it does not affect sleep. The children at home wanted to watch TV, but they couldn't find the power button of the TV, and the TV remote control panel had no battery. I called the boss again, and the boss said that she didn't know how to turn on the TV. The remote control panel battery may have been taken away by the previous guests. Later, we looked for a long time, found the TV power supply, and the air conditioner remote control panel battery can be used normally. Then the problem came again. The boss didn't tell us the WiFi password, and there was no prompt in the return key. So he called the boss and asked, and then sent it over. I was really speechless with this toothpaste-like service.
Let’s talk about [hygiene], the room is very clean. I want to take a shower in the afternoon. I found a circle and didn’t see the toiletries. The focus is here. There is a lady underwear under the public washstand cabinet. I feel very disgusting when I see it. I just throw it in the trash can. Is it difficult to not clean it? Then I asked and called the boss. The boss said that there were seven-in-one toiletries on the shoe cabinet that entered the door. The toiletries were found. There was a bath towel (but it may be a bit troublesome to take a bath for one more person, and I didn’t see it at the beginning. I used my own towel), Three towels were thrown in the closet, and I don't know if they are clean. Fortunately, we have our own face towels. There is no wash cup on the sink, and there is a disposable paper cup. Fortunately, we bought an extra paper bowl in the light club scenic spot that night, otherwise we really don't know how to brush your teeth and gargle.
Finally, talk about the focus that made me angry [the service is too bad, ignore the guests]. Originally, all the things ahead did not make me so angry. The most angry thing is: I told the boss at the beginning that the reason why I chose their home was because I had a very important exam. I saw the lights coming out to their house to come back for the exam. The exam login time is 19:30-20:00. The time for the light meeting to enter the park is relatively late. We only entered the park around 18:00. I came out early because of the exam. I walked around the gate of the community. It was already around 19:26 downstairs to the unit door. At this time, the unit door was closed. Because the occupancy rate in this community is very low, no one came to open the unit door, so I called the boss on WeChat. The boss hung up on me directly. At this moment, I was in a hurry, and then called a few times. She finally answered, and then told me that she didn’t know the password. Later, I said that I had to enter the door immediately to go to the exam. She sent me a video of opening the unit door. The video was ten seconds and a string of numbers were pressed before and after. At that time, I was in a hurry and couldn't see what number the person in the video pressed. The boss said directly that there is this video, she does not know the password, and then there is no news, leaving me alone in the wind messy, at this time I have been angry to the extreme, thinking that if they mess up my exam, I will definitely give them zero points. Just met a bunch of elderly couples in the unit next door, people are still more enthusiastic, want them to help open the unit door, but the aunt came to try the facial recognition did not pass, uncle said that the unit different facial recognition can not pass. Later uncle said that you can go in from their unit, find the elevator of this unit from the basement and go upstairs, I think this is also a good way, and then through the help of uncles and aunts from the first floor to the elevator of this unit, finally to the room, ready for everything login exam system is almost 18: 45, and their network also has problems, I still use my own mobile hotspot to take the exam.
After so many anecdotes, I left a message to the boss and clearly said that I would not give a five-star praise, but the boss did not apologize. Until today, I gave them a few days, and I deleted the boss’s WeChat and wrote the most word-numbered comments ever. Really a big speechless event! ~
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