Star Lake Hotel - Photo Gallery

Response from Property: Dear guest: Thank you for choosing to stay in our hotel and sharing your valuable comments! We are honored by your recognition of the location. We are always committed to providing every traveler with a convenient and comfortable travel experience. The hotel is adjacent to the historical and cultural district and city landmarks. It is within walking distance of many popular check-in spots. There are many bus stops around, which is very convenient for exploring ancient sites or tasting authentic food. We look forward to meeting you again next time, and we can continue to add beautiful memories to your journey!

Response from Property: La la, la la! Thank you for your careful review! You must be a very tasteful person! The good service is because there are guests like you who pay attention to us at any time. We are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family, so everything you do in your stay, we are particularly concerned about, caring, considerate, caring, warm, is the most sincere gift from every Little Star to you, here, we will, as always, welcome you again with a cordial smile. ———Dear Little Star

Response from Property: Okay! Thank you very much for your stay and detailed review. It is precisely the constant concern and supervision of customers like you that enables us to constantly discover problems in our work, make corrections, and make continuous progress. A favorite Xiaoxing replied to the employee at 15:13:00 on July 15, 24: Front Office Management

Response from Property: 得到您滿分的點評，小星真的太開心啦。謝謝您對我們的認可，小星會竭盡自己的人多能發光發熱，讓您體會到小小星的熱情好客，再您下次入住可以提前call小星為您提前準備房間哦，喜歡小星記得多和身邊朋友推薦哦～——歡喜的小星

Response from Property: So pleased and grateful that you gave us a good feedback，you are satisfied with our productsand service,l hope l can apply to give you agood discount or send a gift to you when youorder next time. Thank you very much. Best regards.

Response from Property: 尊敬的客人，非常感謝您選擇入住肇慶星湖大酒店並抽出時間分享如此細緻的體驗反饋！很高興得知您對酒店的地理位置、前台及客房服務，還有 29 樓旋轉餐廳和早餐給予認可，星湖夜景與音樂噴泉確實是不容錯過的城市特色，能為您的旅程增添美好回憶我們倍感榮幸！關於旋轉餐廳燒生蠔新鮮度的問題，我們已第一時間反饋至餐飲團隊，將加強食材品控與後廚管理，力求為每位客人呈上最佳美味。您的建議是我們持續改進的動力，期待下次能以更優質的設施與服務，為您帶來更加完美的入住體驗！我們靜候您的再次光臨！

Response from Property: 尊敬的客人：您好！非常感謝您如此細緻且温暖的評價呀～✨ 能讓您感受到 “舊時代高格調” 與 “現代便利性” 的融合，我們簡直想給您遞上小紅花！🌸特別開心您誇我們 “地點方便”“維護周到”“整潔度在線”，這些可都是我們的 “小心機” 呢 —— 樓下商場的煙火氣、古香設計的氛圍感、充電接頭的貼心感，全都想打包成您旅途中的加分項～當然啦，您提到的電視清晰度問題，我們已經列入升級清單，爭取讓老朋友們既能回味經典，也能享受高清畫質！📺祝您生活常新，萬事勝意！

Response from Property: 尊敬的客人：您好！非常感謝您選擇我們酒店並分享家人的入住體驗！地理位置優越，出行生活兩相宜很高興您提到酒店正對星湖、步行可達牌坊廣場的便利位置，推開窗即可感受湖光山色，步行間便能融入肇慶的煙火氣，無論是賞景還是品嚐本地美食都十分便捷。周邊豐富的餐飲選擇，也希望能讓家人快速找到合口味的佳餚。寬敞空間，打造舒適旅居體驗您提到的 “房間內空間很大” 讓我們倍感欣慰！我們一直希望通過開闊的佈局，為客人營造放鬆的居住氛圍，無論是家庭出行還是商旅暫住，都能擁有自在的私人空間。老派酒店承載着歲月的温度，也始終以真誠服務守護每一份信任。若您和家人未來再次蒞臨，期待能為您帶來更多温暖細節與升級體驗！祝您與家人生活順遂，常伴美好

Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Xinghu Hotel and taking the time to give us feedback on your experience. We apologize for not meeting your expectations during this stay! Regarding the outdated facilities you mentioned, we have included them in the key renovation plan, and will gradually upgrade and optimize them in the future, striving to provide guests with a more comfortable stay environment; in response to the shortcomings in service, we have immediately conducted a review and training for the relevant team, standardized the service process and communication skills, and avoided similar situations from happening again. Regarding the issue of additional charges for drinking water, we will review the relevant policies to ensure that the service details are more humane. At the same time, we have also paid attention to your opinions on the types of breakfast, and will enrich the food selection and improve the quality of catering in the future. We also attach great importance to hygiene issues, have strengthened the cleaning inspection of guest rooms, and strictly control hygiene standards. Your feedback is an important driving force for our improvement. If you are willing to give us another chance, you can contact us at any time to make proper arrangements for you. We look forward to providing you with satisfactory services again. I wish you a happy life!