Holiday Inn Express Hotels in Zhangjiakou

A very nice hotel. Warm service, spacious room, delicious foods. Special thanks to Kitty at the restaurant, Kerry and Sunny at reception. You gals are professional with a touch of warmth which made me feel at home.

I can imagine that they have had the hardware ready for the Beijing Olympics back in 2022; but it was surprising how fast things now feel ”worn”. That's really too bad. Towers can still have the smell of tard from cigarettes which again is too bad. Meanwhile, it's a nice touch to also give lift tickets but the fact that you need to have the front desk signed voucher to go over to the ski school next desk (not next door) to provide the ticket card is a bit weird and troublesome for customers. Yes, I get it, it's really two organizations and the vouchers are the controls/ receipts. But you can actually get the ticket card deposit refund all done at the front desk means that the systems are connected. Hence, the logistics is not really set up with the customer experience in mind which is really a shame. Enough with the areas which can potentially enhance above. Here are the brilliant parts and the reason why you may want to come back to the hotel. It's the people. We were bothered by the logistics (as you can see) and during breakfast time, we also hear there is another family bothered by some hardware issue the night before; but the staff really took seriousness in resolving the problems. In addition, my wife was sick in one of the nights; congee was not on the lunch and dinner manual, but the staff and cook were willing to trouble themselves to make the congee (and I can tell you that I have been at 5 stars hotels before and when they say no congee on the manual -- those hotels will just stick with that answer) --＞ in this AI-driven, RPA-strived and customer centric-talking atmosphere nowadays, it's refreshing if not heart-felt to really experience hotel staff who show care for its customers. This is where the Excellent rating for Service comes from. Keep up the human-side of the hospitality business --＞ it's always about the people and how your guests feel they are treated, that's how you make them come back and make a profit --＞ not robotics ! I don't like to waste time writing reviews (but I am a writer in earlier years), and I am having a soar throat. But I would recommend to hotel to any guests who wants to feel being being taken care of.

Good stay. Trainee Shirley was particularly helpful. Some noisy dogs overnight, but that's the owner's fault, not the hotel's.

The hotel is clean and comfortable, the service attitude is good, the entertainment activities are rich, and I have a lot of fun. The summer resort is very cool, and there is no need for air conditioning at all~ Summer entertainment at Prince Hotel (tent camp, square KTV, open-air movie, doll interaction, board games, laser show, indoor children’s cinema, chess, building blocks): I also gave you a ticket for the Genting Peak Sightseeing Cable Car: Very cost-effective

We chose this hotel since we wanted to go on staycation and this isn't too far from Thaiwoo Ski Resort. We arrived at about 7pm in the hotel and the parking lot was full but some cars were parking beside the hotel's entrance so we just followed them and parked too. We thought it was alright since nobody told us not to. But the next day early in the morning they called us to move our car because it doesn't look good for their hotel and since we aren't morning people we were kinda pissed. They could have told us last night. Although; this thing happened to us, we still think the hotel is nice for staying. Great rooms.

The decoration and design standards of the hotel lobby and rooms meet the standards of a 5-star hotel. The hardware facilities are perfect and there is nothing wrong with them. The service staff is enthusiastic. The room is clean and hygienic. The water temperature and size of the bathtub are very satisfactory. It is the best choice to stay in Zhangjiakou

The hotel is still very good overall! Whether it is facilities or service attitude, it is impeccable! The mountain view room also has a balcony, you can eat hot pot by yourself, and the room also has a microwave, refrigerator, etc.! By the way, the room has two bathrooms, which is very rare, a big thumbs up👍🏽The hotel service is very good, the front desk is responsible for the cinema, although it is only a projection, but very patient, this is also a big thumbs up👍🏽In addition, the hotel also arranged activities during the Mid-Autumn Festival. Participating in the activities to collect stamps and exchange for the mascot snow leopard figurines, very interesting and human activities👍🏽Here are the shortcomings! The first is breakfast. Because there are few people in the off-season, breakfast can only provide a set meal. Although it is very exquisite, it does not feel worth so much money! The second is the evening activities. It was previously introduced that there would be iron flowers and bonfire parties on Fridays and weekends. We arrived on Saturday, September 14th, but there were no programs in the evening. It rained again on the night of the 15th, so we didn’t go out to see it…………

My parents were very satisfied. They took a bath each after a tiring day. The water in the hotel has been softened and is very smooth. All facilities are fully equipped and the quality of bath salts and daily necessities is very good. Rich breakfast! Swimming pool and gym are free! Five-star standard! very good!