72 Wonder Tower/Dayong Ancient City | 0.11km from Xinfeng Market
The room is affordable and cost-effective. The location is easy to find at the intersection. There is a parking lot. The room is spacious and bright, the sun is bright, the hygiene is in place, the air is fresh, and there is no odor. The bed is soft and comfortable, and the air conditioning effect is great. It is comfortable to turn on the air conditioner and wrap yourself in a quilt. You can sleep until you wake up naturally and wake up refreshed. There is a restaurant street outside, which is convenient for eating. I recommend it to everyone
72 Wonder Tower/Dayong Ancient City | 0.47km from Xinfeng Market
The Vienna International Hotel (Zhangjiajie High Speed Railway Station) provides a great place for travelers to relax after a busy day. The Vienna International Hotel (Zhangjiajie High Speed Railway Station) is an ideal choice for travelers who want to take in the sights and sounds of Zhangjiajie. The hotel is conveniently located just 4km from Zhangjiajie Railway Station and 7km from Zhangjiajie Hehua Airport. There is no shortage of things to see in the area, with the Four Seasons Water World, Bofu International Cultural Square and Tianmen Mountain Cablecar all nearby. This hotel makes a great place to kick back and relax after a long day of sightseeing. Guests of this Zhangjiajie hotel can make use of the parking facilities. Our guests consider this hotel to have excellent service. This hotel is particularly popular with those traveling with friends.
72 Wonder Tower/Dayong Ancient City | 0.49km from Xinfeng Market
The hotel is located on the banks of the Lishui River in the core city of Zhangjiajie City, with a beautiful environment, overlooking Tianmen Mountain and the long Lishui River. The decoration of the hotel is a full set of solid wood customization of domestic first-line brands, and the bedding is all well-known international brands, ensuring safety, harmlessness and excellent comfort. There are spacious seating and dining areas. The transportation around the hotel is convenient, and parking is provided for staying guests. The hotel is close to the high-speed rail station and the airport.
Excellent
802 reviews
9.6/10
Price from
PLN 122
per night
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72 Wonder Tower/Dayong Ancient City | 0.91km from Xinfeng Market
The Meiyi Light Luxury Hotel (Zhangjiajie Pedestrian Street Dayong Ancient City Branch) is an ideal spot for travelers wanting to discover the city. The Meiyi Light Luxury Hotel (Zhangjiajie Pedestrian Street Dayong Ancient City Branch) is an ideal choice for travelers who want to take in the sights and sounds of Zhangjiajie. Boasting a convenient location, the hotel is just 3km from Zhangjiajie Railway Station and 6km from Zhangjiajie Hehua Airport. The nearby area boasts an abundance of attractions including Renmin Square, Kunpeng Summit and Four Seasons Water World. This hotel makes a great place to kick back and relax after a long day of sightseeing. This Zhangjiajie hotel offers parking on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. For guests traveling with families, this hotel is consistently one of the most popular choices.
Tianmenshan Cableway/Tianmen Mountain National Forest Park | 1.54km from Xinfeng Market
The Mansion Inn Dream Mansion is an ideal spot for travelers wanting to discover the city. The Mansion Inn Dream Mansion offers a pleasant stay in Zhangjiajie for those traveling for business or leisure. The hotel is conveniently located just 2km from Zhangjiajie Railway Station and 4km from Zhangjiajie Hehua Airport. There is no shortage of things to see in the area, with the Zhangjiajie Puguang Temple, Zhangjiajie Citizens' Square and Fairyland Scenic Area all nearby. When guests have some time on their hands they can make use of the onsite facilities. This Zhangjiajie hotel provides parking on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is particularly popular with those traveling with families.
Tianmenshan Cableway/Tianmen Mountain National Forest Park | 1.57km from Xinfeng Market
The Jinyuanshan Meisu Hotel (Zhangjiajie Tianmenshan National Forest Park) is an ideal spot for travelers wanting to discover the city. The Jinyuanshan Meisu Hotel (Zhangjiajie Tianmenshan National Forest Park) is an ideal choice for travelers who want to take in the sights and sounds of Zhangjiajie. Traveling to the hotel is easy with Zhangjiajie Railway Station located approximately 1km away and Zhangjiajie Hehua Airport roughly 4km away. With multiple attractions nearby including Fairyland Scenic Area, Wenshu Monastery and Four Seasons Water World, guests will find plenty to keep themselves occupied. This hotel makes a great place to kick back and relax after a long day of sightseeing. This Zhangjiajie hotel offers parking on site. Our guests consider this hotel to have excellent service. For guests traveling with families, this hotel is consistently one of the most popular choices.
Tianmenshan Cableway/Tianmen Mountain National Forest Park | 1.82km from Xinfeng Market
The Suxin Tianmen Yinlu Hotel provides a great place for travelers to relax after a busy day. The Suxin Tianmen Yinlu Hotel offers a pleasant stay in Zhangjiajie for those traveling for business or leisure. With Zhangjiajie Railway Station just 2km away and Zhangjiajie Hehua Airport only 3km away, transportation is very convenient. This hotel is located near many of Zhangjiajie's attractions including Mufu International Spa, Dacheng Mountain Water · Wellness Center and Wave Hall. In their spare time, guests can explore the hotel's surroundings. This Zhangjiajie hotel features parking on site. Our guests consider this hotel to have excellent service. For guests traveling with families, this hotel is consistently one of the most popular choices.
Tianmenshan Cableway/Tianmen Mountain National Forest Park | 1.94km from Xinfeng Market
The Dielianhua Zhinvge Humanities Inn (Zhangjiajie Tianmenshan Branch) provides a great place for travelers to relax after a busy day. The Dielianhua Zhinvge Humanities Inn (Zhangjiajie Tianmenshan Branch) offers a pleasant stay in Zhangjiajie for those traveling for business or leisure. The hotel is only 1km from Zhangjiajie Railway Station and 4km from Zhangjiajie Hehua Airport, giving guests a number of convenient transportation options. This hotel is located near many of Zhangjiajie's attractions including Four Seasons Water World, Tianmen Mountain Cablecar and Zhangjiajie Citizens' Square. When guests have some time on their hands they can make use of the onsite facilities. For those driving themselves, parking is provided on site. Our guests consider this hotel to have excellent service. This hotel is particularly popular with those traveling with families.
Tianmenshan Cableway/Tianmen Mountain National Forest Park | 2.23km from Xinfeng Market
The Tian Men Shan Qian Hotel is an ideal spot for travelers wanting to discover the city. Visitors to Zhangjiajie will find that the Tian Men Shan Qian Hotel is a fantastic accommodation choice. Traveling to the hotel is easy with Zhangjiajie Railway Station located approximately 700m away and Zhangjiajie Hehua Airport roughly 5km away. The nearby area boasts an abundance of attractions including Dayong Town, Zhangjiajie Puguang Temple and Kunpeng Summit. In their spare time, guests can explore the hotel's surroundings. For those driving themselves, parking is provided on site. Germaphobes can rest easy - the level of cleanliness is highly rated at this hotel. This hotel is a popular accommodation for guests traveling with families.
Tianmenshan Cableway/Tianmen Mountain National Forest Park | 2.29km from Xinfeng Market
The Hetianwan Inn is an ideal spot for travelers wanting to discover the city. The Hetianwan Inn offers a pleasant stay in Zhangjiajie for those traveling for business or leisure. The hotel is conveniently located just 1km from Zhangjiajie Railway Station and 5km from Zhangjiajie Hehua Airport. The nearby area boasts an abundance of attractions including Zhangjiajie Citizens' Square, The Guigu Cave and Kunpeng Summit. In their spare time, guests can explore the hotel's surroundings. For those driving themselves, parking is provided on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is a popular accommodation for guests traveling with families.
Very Good
445 reviews
9.3/10
Price from
PLN 72
per night
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Top 13 Premium Hotels in Zhangjiajie
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Discover our curated selection of premium hotels in Zhangjiajie for your next stay
No.
1
9.5/10
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GUYUWONDERLAND
Hotel near Yongding District, Zhangjiajie
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No.
2
9.5/10
1576 review
Hampton by Hilton Zhangjiajie National Forest Park
Hotel near Zhangjiajie National Forest Park/Wulingyuan, Zhangjiajie
"Delicious breakfast""Close to scenic area"
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No.
3
9.5/10
2003 review
Neodalle Zhangjiajie Wulingyuan
Hotel near Zhangjiajie National Forest Park/Wulingyuan, Zhangjiajie
"Friendly front desk staff""Large rooms"
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No.
4
9.5/10
3152 review
WYNDHAM GARDEN ZHANGJIAJIE TIANMEN MOUNTAIN
Hotel near Tianmenshan Cableway/Tianmen Mountain National Forest Park, Zhangjiajie
"Convenient location""Delicious breakfast"
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No.
5
9.3/10
615 review
WYNDHAM RUIJINGMANSHAN HOTEL
Hotel near Zhangjiajie National Forest Park/Wulingyuan, Zhangjiajie
"Delicious breakfast""Has an infinity pool"
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No.
6
9.4/10
1284 review
Home2 Suites By Hilton Zhangjiajie Tianmen Mountain
Hotel near Tianmenshan Cableway/Tianmen Mountain National Forest Park, Zhangjiajie
"Delicious breakfast""Friendly front desk staff"
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No.
7
9.1/10
1526 review
Pullman Zhangjiajie
Hotel near Zhangjiajie National Forest Park/Wulingyuan, Zhangjiajie
"Delicious breakfast""Has an infinity pool"
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No.
8
9.2/10
1842 review
Country Garden Phoenix Hotel
Hotel near Zhangjiajie National Forest Park/Wulingyuan, Zhangjiajie
"Delicious breakfast""Offers pick-up/drop-offs"
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No.
9
9.5/10
1283 review
Sunshine Hotel & Resort Zhangjiajie
Hotel near Tianmenshan Cableway/Tianmen Mountain National Forest Park, Zhangjiajie
"Delicious breakfast""Friendly front desk staff"
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No.
10
9.4/10
389 review
Zhangjiajie National Forest Park Renjoy Hotel
Hotel near Zhangjiajie National Forest Park/Wulingyuan, Zhangjiajie
"Delicious breakfast""Close to scenic area"
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No.
11
9.0/10
368 review
Hilton Garden Inn Zhangjiajie Tianmen Mountain
Hotel near Tianmenshan Cableway/Tianmen Mountain National Forest Park, Zhangjiajie
"Clean pool"
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No.
12
9.3/10
350 review
Country Garden Phoenix Suites Hotel
Hotel near Zhangjiajie National Forest Park/Wulingyuan, Zhangjiajie
"Delicious breakfast""Great view"
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No.
13
9.3/10
483 review
Blue Bay Hotel
Hotel near 72 Wonder Tower/Dayong Ancient City, Zhangjiajie
"Delicious breakfast""Classy environment"
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Top Pick Hotels near Xinfeng Market
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No.1
9.5/10
5138 review
Yunmei Bieyuan Hotel
Tianmenshan Cableway/Tianmen Mountain National Forest Park, Zhangjiajie | 1.15KM from Xinfeng Market
"Delicious breakfast""Friendly front desk staff"
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No.2
8.4/10
584 review
Ramada Hotel Zhangjiajie (Tianmen Mountain Cable Car Station)
Tianmenshan Cableway/Tianmen Mountain National Forest Park, Zhangjiajie | 1.3KM from Xinfeng Market
"Easy to get around""Friendly front desk staff"
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No.3
9.2/10
2827 review
Huatian Hotel
Tianmenshan Cableway/Tianmen Mountain National Forest Park, Zhangjiajie | 1.41KM from Xinfeng Market
"Convenient location""Delicious breakfast"
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No.4
8.1/10
958 review
Water Amusement Hotel
Tianmenshan Cableway/Tianmen Mountain National Forest Park, Zhangjiajie | 1.35KM from Xinfeng Market
"Large rooms""Delicious breakfast"
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No.5
9.1/10
2489 review
Zhangjiajie Xiangyun International Hotel
72 Wonder Tower/Dayong Ancient City, Zhangjiajie | 0.49KM from Xinfeng Market
"Great amenities""Many amenities"
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No.6
9.3/10
185 review
Dream Hotel (Zhangjiajie Tianmen Mountain Cableway Railway Station)
Tianmenshan Cableway/Tianmen Mountain National Forest Park, Zhangjiajie | 1.33KM from Xinfeng Market
"Convenient location""Delicious breakfast"
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No.7
9.7/10
3369 review
OKDAY Hotel (Zhangjiajie Zhongshang Square Dayong Ancient City)
72 Wonder Tower/Dayong Ancient City, Zhangjiajie | 0.39KM from Xinfeng Market
"Friendly front desk staff""Large rooms"
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No.8
8.9/10
292 review
Mengtu Hotel, No.1 West Street, Zhangjiajie (Tianmenshan Cableway Branch)
Tianmenshan Cableway/Tianmen Mountain National Forest Park, Zhangjiajie | 1.73KM from Xinfeng Market
"Convenient location""Large rooms"
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No.9
7.7/10
309 review
CHENSHENG HOTEL
Tianmenshan Cableway/Tianmen Mountain National Forest Park, Zhangjiajie | 1.38KM from Xinfeng Market
"Classy environment""Easy to get around"
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No.10
8.6/10
401 review
7Days Inn Chain Hotel (Zhangjiajie Pedestrian Street)
72 Wonder Tower/Dayong Ancient City, Zhangjiajie | 0.46KM from Xinfeng Market
"Great value for money""Easy to get around"
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Latest reviews for Zhangjiajie hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
9.8/10
Perfect
YYazeed Zolkifli⭐⭐⭐⭐⭐
My recent stay at XiFuWan Resort Hotel was nothing short of exceptional. From the moment we arrived, the warm greeting from the owner made us feel right at home. The owners, a genuinely kind husband and wife duo, went above and beyond to ensure our experience was memorable and comfortable.
Upon check-in, we were pleasantly surprised to receive a lovely basket of fresh fruits—a thoughtful touch that truly reflected their generosity. They even went the extra mile by creating a WeChat group labeled ”VIP” to keep us updated on local attractions and assist us during our stay, which added a personalized touch to the experience.
The owners were particularly helpful in arranging tickets for the mountains and the famed Bailong Elevator, making our adventures seamless. They provided complimentary pick-up and drop-off service to the east gate of the mountain, which was incredibly convenient.
During our stay, my mother experienced some abdominal pain, and the compassion demonstrated by the owners was heartwarming. The husband personally took us to the hospital and assisted us through every step of the process, ensuring my mother was taken care of from A to Z. There, we experience what visiting a hospital in China is like. Its very fast and convenient.
Location-wise, XiFuWan Resort Hotel is perfectly situated in the bustling city center, surrounded by an array of conveniences including HeyTea, cyber cafés, supermarkets, and even a hospital nearby. It’s the ideal spot for anyone looking to explore the area without sacrificing comfort or service. Not to mention, there is also a halal restaurant nearby, ideal for muslim guests.
The service we received at XiFuWan Resort Hotel exceeded our expectations, giving us an experience worthy of more than just five stars. If you're looking for a warm, welcoming stay in a prime location, look no further than XiFuWan Resort Hotel. Thank you to the wonderful owners for making our trip unforgettable!
Zhangjiajie National Forest Park/Wulingyuan, Zhangjiajie
Price per night from:PLN 103
9.7/10
Excellent
GGuest UserIf you are looking for a mountain vibe, peaceful, away from city and homey experience, this is the hotel for you! The mountain view is unbeatable and it’s so majestic. We have nothing but compliments about our room which can even house 3pax, having a bathtub and sauna to sooth our muscle after a day out were refreshing for us. Another highlight is how delicious the restaurant food is and we couldn’t resist eating the same dish (香芋扣肉) for 3 meals in a row. I am so glad to have booked one more night with this homestay just so that we can chill around the hotel with a tea ceremony with 毛管家 before heading out for our train ride home. Don’t be deterred by its mountainous location, it is only 5min away from the ZJJ forest park attraction entrance and the whole experience be it hardware or software with the homestay are so worth it! Ended my ZJJ tour on such a high note! Me and my parents (both in 70s) love it so much!
Zhangjiajie National Forest Park/Wulingyuan, Zhangjiajie
Price per night from:PLN 340
9.7/10
Excellent
CCasim JavierAll round an excellent hotel! Very friendly staff, happy to bring/collect us from the national park, even late at night. The photos in the listing are genuine and match the quality of the rooms. Very authentic decor and a 5 minute drive from the national park. The breakfasts were the best meals we had for the whole trip (Zhangjiajie lacks decent restaurants).
Zhangjiajie National Forest Park/Wulingyuan, Zhangjiajie
Price per night from:PLN 255
9.7/10
Excellent
ПпутешественницаIt's one of the most cozy hotels in China, in which I was. And the only one in which the shower is built separately from the toilet. I was sorry to leave my very nice, very comfortable room! Location Super! I walked from the bus station just 8 minutes. And five minutes to the eastern (main) entrance to the Park. The boss woman is very friendly, she drew me a precise route in the Park. Her help is invaluable!! Wish prosperity to your business! I strongly recommend!
Zhangjiajie National Forest Park/Wulingyuan, Zhangjiajie
Price per night from:PLN 54
9.6/10
Excellent
CClinomaniac LyeLove our stay! This homestay provided far beyond the basic listed services and truly made our trip to Zhangjiajie memorable.
- before our arrival, we already felt the warmth and genuine hospitality.They patiently dialogued with us to plan how best to maximise our time during our 5D4N stay with them, and even considered the days after as we are moving to another homestay. They thoughtfully introduced and mapped out local attractions, helping us make the most of our trip.
- We appreciated their transparency when sharing their offerings and discounted rates, giving us space to compare without pressure. This gave us peace of mind even before checking in.
- One of the biggest highlights was how the homestay helped bridge the transportation gap. Despite the secluded location, they arranged reliable partner drivers who charged us at very competitive Didi rates, making travel easy and affordable without needing to worry about timing.
- We also loved the friendly dogs and cat around the homestay. They brought so much joy and warmth, and playing with them became part of our daily routine.
A special shoutout to Butler Jiang (将), who truly went above and beyond.
- Upon arrival, he noticed we had caught a cold and politely ask if he could prepare herbal tea for us. This became our daily comfort drink throughout the stay. We even felt shy asking for it so often, but he and the team kindly reminded us it was part of their care.
- One unforgettable moment was during a heavy downpour. With the road under government maintenance, access to the homestay became extra challenging for that day. Butler Jiang appeared with multiple umbrellas and a buggy (not something we had seen before!). Since cars couldn’t reach the homestay directly, he walked down to escort guests personally—soaked in rain but making sure each of us stayed dry. When we got on the buggy, we realized he had even opened umbrellas to keep the seats dry. We were deeply touched by his dedication. Upon returning, we were greeted by a joyful gathering of guests enjoying a mini party at the pavilion—a sight that perfectly captured the warmth and spirit of this homestay.
Another shoutout to their partnering driver sun (孙):
- After we moved to our second homestay, we once got stranded by the roadside because of Didi GPS error that made it difficult for a ride-hailing driver to locate the place. The only option offered by our then homestay was to dropped us at the base of a mountain, where we waited over 15 minutes with no success. Luckily, driver sun from Celestial Valley Homestay recognized us and offered us a ride, so we followed him back to Celestial Valley, and were warmly welcomed again with complimentary tea and another chance to enjoy the view and play with the pets.
- driver sun also took on our business and brought us to the city and even took us on another round trip to a faraway attraction. We were no longer guests at that point, yet the hospitality continued. We were truly thankful for the extended service and kindness.
This homestay gave us more than just a place to stay—it offered warmth, care, and unforgettable memories. It's this genuine hospitality that makes Celestial Valley such a rare gem.
Highly recommended for anyone looking for heartfelt service, breathtaking views and a true home away from home.
Zhangjiajie National Forest Park/Wulingyuan, Zhangjiajie
Price per night from:PLN 529
9.6/10
Excellent
SShucheng HuPerfect location within Wulingyuan surrounded by plenty of local, affordable places to eat. Only a 20 minute walk from the main entrance of the Zhangjiajie National Forest Park. The staff were very friendly, helping us to buy discounted tickets and planning four days of activities. They guided us on how best to navigate all the attractions. The hotel also offers free washing and drying facilities. The rooms themselves are very clean and spacious.
Would definitely recommend to anyone travelling to Zhangjiajie!
Zhangjiajie National Forest Park/Wulingyuan, Zhangjiajie
Price per night from:PLN 86
9.5/10
Outstanding
VVolodymyrPlace what deserve more attention, great location, interesting room design, a lot of entertaining surroundings. Wish the best to hotel and more visitors at future. Just little bit learn facility maintain from international brand hotels and be perfect. Shuttle bus very convenient. Food ok for foreigners. Quite and very chilling place. Recommend for people who want rest alone.
AAnonymous Userdan dan, our advisor/ receptionist during our stay was extremely hospitable. she picked us up and dropped us at the airport.
apart from that, they have wechat which allows the staff to connect with you quickly if you have any issues or enquiry during your stay.
she mapped out our zhang jia jie trip since we only planned to do a day just so it’s worth it for us and for us a really good price as compared to other platforms.
since we checked out early, we left our luggage at the receptionist and came back from ZJJ to take a quick shower - she was really nice to offer that. on top of that, they have laundry room w washing machine and a dryer too! (and free laundry detergent)
the breakfast was average though. other than that, it’s all good! would 10/10 come back again
Tianmenshan Cableway/Tianmen Mountain National Forest Park, Zhangjiajie
Price per night from:PLN 142
9.3/10
Very Good
SSS-SingaporeReach ZJJ west station via the high speed rail from Changsha. After Existing the station, keep left to the Bus Station to WuLingYuan. Need to tell the staff there so they will ask the bus to detour into the station to pick ups up. Cost 13RMB per trip. Tell the Bus driver u going to East Gate, Dong Meng. You will alight after the round about along WuLing Road. From there it's just a 5 mins walk to the hotel. Greeted by Mr Yang. the owner of the hotel. I reached the hotel early at 10am, Mr Yang is nice enough to prep the room early and let me check-in. He orientated me to the surrounding and suggest my route to tour the national park. I was staying there for 3 nights. So i bought the 4 days entry ticket + unlimited Cable Cars(3 routes) & BaiLong lift ride. Very worth it if you are staying there for 4 days. Mr Yang helped me to purchase the ticket at a discount price (488RMB). Totally enjoyed the walk, hike, climb, cable car rides & lift rides as it's a low tourist season. But I make an effort to wake yp early and take the first scenic shuttle bus to the locations. The East Gate opens at 7am in the morning, closed at abt 730pm. The East Gate where the WuLingMeng landmark building is, is where all the shuttle buses will depart to the different locations, eg, to TianZhiShan, BaiLong Elevator or Ten Miles gallery. I will usually Didi to and back from the East gate to the hotel, cost abt 6-8RMB. Walking is about 1.5km. 15mins. I skip the Grand Canyon as I think it's abit overpriced and not very scenic. After the stay, I took the same public bus to ZJJ city for TianZhiShan. The pickup location for the public bus is at the same round abt, just wave at the blue bus with the label to ZJJ. Price is also 13rmb and can be paid onboard via WeChat pay. My Yang help me to buy the mountain ticket in advance as its always crowded there. I paid 238rmb for Route 2 ticket which is taking the bus up the mountain and cable car back to the city. It was super nice up in the mountain and the cable car ride was a superb experience. If you need more info can email me @ *****************. Can share more with u solo traveler. Additional Info: The location of the hotel is the best I feel, there are many shops and eatery. Do not stay at the west gate area of WuLingYuan, it's very inconvenient there. The room of the hotel is super big and clean. Bed is VERY comfortable. You have everything you need in the room. Mr Yang will often make me Chinese tea and chit chat. Very friendly and humble boss. Will definitely come back and stay in his hotel again.
Zhangjiajie National Forest Park/Wulingyuan, Zhangjiajie
Price per night from:PLN 49
8.5/10
AAnnabel LouiseDefinitely backpacking hostel vibes but for the price you can't really complain
Room
Only one of the beds had a curtain around it and it was already taken. Bed was alright. There's a lock on the entrance to the hostel that I wasn't told how to unlock so just sort of had to knock and hope someone would let me in then theres a lock on the room doors but was also not given a key to that so it just stays open
Bathroom
Some of the showers look a bit grubby and the toilet smelt a bit funky but they do the job
Hosting
As with most 24 hours receptions I've encountered in china, it is not really 24 hours. The guy manning the desk seemed pretty friendly and some guests were sitting with him on the bottom floor and they mentioned that we could join them to go out to eat as well so it seems like a pretty social kind of hostel. I believe they can support you with booking tickets to Tianmen and Zhangjiajie
Amenities
I think they also have a cafe. Again no one was at reception and I didn't have their wechat so I couldn't ask about luggage storage but they seemed fine when I came to pick it up later in the day so there's that as well