สุกัญญา รอดดี
January 15, 2025
We booked a room with two beds for 2 people but when we got there they said something was wrong with the booking, we booked for 1 person only so we had to pay the difference of 100CHF but this was acceptable so we paid the difference but after checking in we found that 1 light at the entrance didn't work and there were 2 lamps at the head of the bed but there was only a plug on one side so the other side didn't work and to make matters worse the window was broken and didn't close properly so sleeping made me have a sore throat and I was sick the next day because of the cold weather and the window couldn't close properly the next day we found out that the cleaning only changed the towels and refilled the tissue paper but no vacuuming because there was a lot of dust at the head of the bed and under the bed. Unfortunately my first visit to Zermatt was not very impressive for this hotel.
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