Anonymous User
February 16, 2024
The front desk manager of this hotel, Thomas Marvbach, has a very serious integrity problem. I booked a relatively large room of 18 square meters with two windows, but he arranged a small room of 14 square meters for me when I checked in. When I checked in, I reminded him that I booked a large room, but he gave me a small room, and he told me that all rooms are the same size. I stayed for 4 nights, and only found out on the last day that he lied and gave me the wrong room. This situation is really too much! ! Can Ctrip give me a satisfactory answer to this?
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