Cervo Mountain Resort

Under my expectations

Quality Time with family - and pampered by the Cervo Team: Brunch, the way it should be: lovingly prepared, shared with loved ones, and enjoyed at your own pace… and yes there was more: a heavenly massage und Spa experience and hours of just enjoying great company.

If you want a dark and depressing hotel, then Cervo is your place. We checked out this morning and I couldn’t be happier leaving that place. They claim they are a 5 star hotel but they are not, they are a 3 star hotel. We stayed in 5 star hotels all the time, we just stayed at Bauer au Lac in Zurich and Victoria Jungfrau in Interlaken. Those are 5 star hotels. Rooms are dark (bedroom is light with good views). Bathroom is so dark, I had to use my cell phone flashlight every time. Living room is useless. Amenities are very weak. Nothing worked properly in the room. Tv didn’t work, we let front desk know but no action. The tablet was not working properly. Breakfast included but my God worst breakfast ever. The buffet is in a dark room like a dungeon. You feel like you are having breakfast in jail or captivity. Dark room you can’t even see. Their breakfast items are a joke. I suggest the owners travel to Victoria Jungfrau and have breakfast there and learn a thing or two. 2 sliced apples is NOT considered fruits for breakfast. Their Italian restaurant is also bad. It has good views of Matterhorn but our pasta was so al dente we couldn’t eat. Staff is amazing. This review does not reflect on anything the staff did. They were kind and accommodating. I would not stay there ever again and I will not recommend that hotel. Oh it’s also far from center of the city. It’s a long walk there, about 15 min. I know it doesn’t sound as bad but once you hike for hours and you are dead tired or being on your feet all day then walking uphill for 15 minutes is last thing you want to do. Wish them luck but please do not market yourself as a 5 star hotel. It’s a 3 star hotel.

I stayed there from April 16th to 21st, and on April 17th, a severe snowstorm began that brought the entire village and surrounding region to a standstill. In Valais, exceptionally large amounts of snow fell; many roads and railway lines were closed, including important connections like the Simplon Pass and the Visp–Zermatt route. Several communities were left without electricity, the mobile network only worked intermittently, and all schools were closed. The authorities even declared a “special situation” because of avalanche danger, falling trees, and flooding, which made things even more difficult. Numerous emergency services worked around the clock to secure infrastructure and repair damages. Despite these extreme circumstances, I was absolutely thrilled! The entire team truly went above and beyond to make the best out of the situation. Everyone was incredibly helpful and provided excellent service to the guests despite the challenging conditions – it was simply amazing! I have great respect for this and would like to sincerely thank everyone involved. Even aside from this extraordinary effort, the hotel is absolutely recommendable: The rooms are very clean and comfortable, the facilities leave nothing to be desired, and the breakfast is excellent. The location is ideal, and the whole atmosphere makes you feel at home right away. Overall, this is a hotel that impresses with quality, service, and attention to detail – I would come back anytime!

If you’re a mom reading this — please don’t risk it. Our stay at Hotel Cervo in Zermatt (April 14–20) was one of the most stressful and heartbreaking experiences we’ve ever had as a family. We came with our 11-year-old son, expecting something truly special. We paid 12,000 CHF for what was supposed to be a luxury five-star retreat. Instead, it felt like survival. On April 16, a snowstorm hit and power went out across town. Locals told us this happens nearly every April — but the hotel had no generator, no plan, no support. We had no electricity, no heating, and no hot water for three full days. And hot water never came back for the rest of our stay. I couldn’t even wash my hair. The water was painfully cold. I had to help my son shower in freezing water while he stood there shivering and begging me not to make him do it. I kept a calm face, but inside I was panicking. I’ve never felt so helpless on a trip. Then came the food. It tasted fine, but I felt uneasy after every meal. I didn’t understand why — until one morning we walked into the buffet and saw mice running across the food stations. Two of them were even mating near the bread. I felt physically sick. When we told the staff, they said: “It’s nature.” That was the entire response. Not even an apology. This isn’t nature — this is unsanitary and unacceptable, especially in a place that calls itself five-star. By April 17, other places in town had power back — we had to walk to a hotel 200 meters away just to charge our phones. Meanwhile, Cervo stayed dark and silent, as if nothing was wrong. I spent most of the week trying to keep my child warm, protect his health, and hide the fact that I was close to tears. Please, don’t make the same mistake we did. Cervo looks beautiful online, but if anything goes wrong, you’re completely on your own. There is no care, no responsibility, and no one looking out for you. Just stay away.

We went to the Lebanese restaurant - the service was slow, drinks took 20 minutes to arrive and we were advised we had come at a busy time..... we had booked for that time and surely that is restaurant's issue to manage? Pre dinner drinks had to taken at same time as first course (and drinks had been sat waiting on the bar to be served as ice cubes had melted) Food was not great and served on cracked plates - said to be in the style of the cuisine but actually likely to be harbouring bacteria. We would have left except that CERVO require a hefty deposit when you book. I wrote a very polite letter afterwards highlighting my concerns - manager replied all had been noted but made no effort to compensate us for a rather expensive and unsatisfying evening. Avoid there are far better places in Zermatt.