crystaljay595
September 27, 2024
Subject: Complaint Regarding Recent Stay at Super 8, Zanesville, Ohio Dear Wyndham Customer Service/Management Team, I hope this message finds you well. I am writing to formally express my dissatisfaction regarding my recent stay at Super 8 in Zanesville, Ohio on September 25 and 26. As a loyal and repeat guest of Wyndham, I was extremely disappointed by the treatment I received from the hotel manager. During my stay, the manager, Christie, informed me that I had not paid for the previous night and demanded immediate payment. Despite my attempts to clarify the situation by showing her the transaction in my account, she remained unresponsive. Additionally, my banker had also spoken with her to verify the payment, yet I was still met with skepticism and refusal. Furthermore, the manager made inappropriate comments suggesting that I had used an online discount, failing to acknowledge that the discount was a result of my loyalty as a returning guest. Her demeanor was unprofessional, and she did not offer any apology for the misunderstanding, which was clearly due to her error. Due to this uncomfortable experience, I ultimately decided not to stay for a third night, even though I really needed to. This situation caused me significant stress and led to missed deadlines. I believe it is essential for your team to address this matter to ensure that future guests are treated with the respect and professionalism they deserve. I appreciate your attention to this issue and look forward to your prompt response.