Aparthotel Royal Resort Spa Zakopane

Apartment was very clean and neat, kitchen fully equipped. We enjoyed the atmosphere and were quite happy with it despite of communication lack. Apartment wasa cold when we checked in and there was no option to regulate the temterature. Most likely they enable heating from their side, it produces loud noise from time to time but we were not complaining abiut it Very DISAPPOINTED with hotel administration As can happen to anyone, we forgot some shopping on the terrace outside. Staff did not answer phone calls though they ususally answered immediately before, as we have contacted them before making reservation In total we lost our almost 100 Euro shopping, they told us they threw packed and fresh items away, what usually is reported to LOSTandFound department in each hotel. As mentioned, none of the phone calls has been answered, only 1 sentence per email. It is considered as fraud. What if you forget your brand new jeans and in a couple of hours you get message that they threw it away. Graudulent staff, no respect unfortunately Please note, what you are paying for, it is far NOT CHEAP

I usually never write review on hotel if service is bad. But this time it is disappointment of the YEAR!!! Our group of people stayed in hotel from 28.12.24-2.12.2025. We had 2 reservations. My family stayed in Royal penthouse on third floor. it cost around 800 EUR/ day. Super expensive for received service!!! We were 2 adult 2 kids. Review of our experience ar the hotel: 1) It is not hotel it is more like Airbnb apartment. 2) When we arrived hotel reception girls was arrogant, unpolite. If I remember right reception girls name was DARJA- most unkind and arrogant person in my hotel experience!!! While she was checking in us, she was eating the same time. And when we asked about breakfast menu, she threw it on the table to us as if we were pigs! 3) In apartment in shower there was no shower gel, we asked to fill it up. In our stay 5(days) they did not have time to fill up. 4) In bathroom there was NO shower gels, shampoo, soap, flip flops. Went to supermarket buy shower gel and we are staying in ROYAL PENTHHOUSE!!! :DDD 5) There is no room cleaning during all stay!! 6) If you need an additional pillowcase and bedsheet, it is for an addition cost! 7) In reception when I asked about slippers, they offer only for additions money! 8) breakfast is like you stay in hostel for 50.00 EUR/day! They bring to your room doors and leave on the floor. You cannot choose anything by yourself. 7) everything for ADDITION cost! For such price 800.00 EUR/DAY, these small things is a must have!!! Recomendation: PLEASE NEVER CHOOSE this hotel!! We have traveled a lot and stayed in different hotels, but this was hostel level at a luxury hotel price!!

The apartment was clean and pretty, underground parking very comfortable and safe. Location quite near the hiking tracks and the spa had swimming pool with multiple massage spots, sauna, humid and IR rooms. I do recommend this aparthotel.