Galaxy, BW Premier Collection Reviews

Perfect facilities, beautiful scenery, worth it

The room is very average, but I have seen that it is considered OK locally. The interior settings of European hotels are just like this, but the garden and the beach are still very beautiful.

The hotel and food was lovely. When arriving late to the hotel they kindly left food for us in the room which was very thoughtful. The standard room is lovely but the space between the toilet and door sadly isn’t. There is lovely baby powdered shower and shampoo in the room which we used. The rooftop bar is lush and the entertainment was also. If you go there please try the Zakinthos donuts they were lush. We would defo come back again if they could make sure we don’t have a huge tree infront of the balcony next time lol. The other thing though to mention was that the lack of loungers for the guests. They had some on the beach which they say is not there’s but they were taking the money for them which I found strange.

Terrible service , avoid this hotel at any cost. Not all inclusive but drinks are diluted at the pool bar even when they charge you! Sun beds are chargeable with extra for the security box. Waste of money. Regretting coming here. It’s NOT a 5 star hotel barely a 2 star hotel with their staff’s attitude. Very disappointed.

First of all, you and your family will like staying here. You won't regret it in any way. The hotel is clean, the weather is superb, the sea like blue crystal BUT, it could do with a few small improvements. IMO opinion this is a very good 3* and you should be aware of the location too as it could play a part in your holiday. The Galaxy BW at its highest is 3 stories so it's not intrusive or overbearing and the whole place is fastidiously cleaned by an incredibly hard working team. There's genuine pride in it from the rooms all the way down to the beach. The location of the hotel is ok, it's a 10 minute drive from the airport but you are not really aware of airport noise and it's quite nice seeing planes coming in over the sea. The hotel is one of quite a few hotels, shops and bars along the beach. The hotel next door is more of a younger persons hotel so you can hear house music blaring out all day and of course being music, respects no boundaries. If I could make one suggestion to the Galaxy beach pool bar team, look up Chill playlists on Spotify and delete the Europop heavy beats. It would suit the hotel better. Music at night at the Galaxy is pretty good with live music from various different artists every night and they are really entertaining. If you are paying for All Inclusive, you should really be aware of what it gets you. Starting in the restaurant; fruit juice is not fruit juice (actually I'm not sure the hotel stocks any real fruit juice) because it's a syrup mixer dispensed at a push dispenser and the mixture is WAY too strong. You end up watering it down whilst missing real fruit. Same at the pool bar. The local Cola substitute is ok but that's the best it can be called. The coffee from the pool bar machine is awful. The beer is nice enough. The included wine would go well on chips but not as a drink. The local alcohol is decent enough but if you ask for one of the 10 or so cocktails available, they mix it with the aforementioned "juice" or mixers. It's a gamble..... This often and possibly deliberately leads you to want to buy the real thing which you can do of course, at €2.50 for a small can. You also then will end up having to buy a hand made coffee if you really want one. We read reviews before we came about the food being lukewarm or not so good, this is not true. The food is not piping hot but it's a buffet and does not detract from the quality. The food has been great with a wide variety and lots of it too. Every day the buffet offering changes slightly and if it comes from the charcoal grill, it will be amazing. The staff that clear your plates and tidy are lovely. You don't need to wear trousers and shirts in the evening. Laganas needs a clean. It needs bins and some pride restoring but it's not bad. It has a party town reputation but we saw none of that from our hotel. In the morning the streets were quiet. There's just a lot of litter. The pool. It's quite small but then this is not a big hotel. Natu

The hotel with a very poor standard. It does not deserve 5 stars. The rooms smell musty and there is mold. Even the lampshades are moldy. Unfortunately, we spent half of our stay in such a smelly room. Only after that time they changed our room. The receptionist dismissed us every day. The man (hotel staff) on the beach rented our sunbeds (for money) to other people even though we had a reservation. One day he sold the place to 3 people at the same time. I am attaching photos as proof of my words.

Went as a couple late season and had a nice relaxing week. The hotel itself was nice, few things in the room that could’ve been tweaked to make it even better. Beds weren’t the most comfortable neither were pillows and the bathroom needed a good bleaching in places. Other than that rooms cleaned everyday, towels changed too. We stayed bed and breakfast, breakfast was average, plenty of choices but the hot breakfast wasn’t very hot, plates were in warmers but never switched on which didn’t make sense so when already luke warm food was put on the plate it went cold very quick! Only thing that was always hot was the baked beans. Laganas itself is a bit of a tip, couldn’t believe the amount of rubbish laying around, bags of uncollected rubbish outside now closed venues. Plastic bottles and glasses strewn on the tide line of the beach! For a beach that hosts loggerhead turtles for nesting it does not paint a great picture of the community caring for these creatures one bit. Highlight of our stay was renting a boat and doing a trip to the keri caves which were absolutely beautiful. If I came back to Zakynthos I would definately try another part of the island, Laganas needs a huge tidy up! Galaxy beach resort was a three star at best imo

I have just spent the week with my two children at this resort and we had a great time. There is enough for the children to do, clean pool, pool tables, trampoline and bouncy castle, the hotel is right on the beach with amazing views from the bar. The room was cleaned regularly and spotless and so was the whole hotel. There is so much food even if we went in towards the end of meal times. Plenty of refreshments in between. The staff were all hard working, friendly and helpful. They helped us arrange a tour and booked taxi's for Zante town. We went in Oct as any resort in summer holidays are crammed and busy. It was a relaxed calm vibe, always managed to have a sunbed. All inclusive drinks in family resorts in my experience arnt the best but thats the same where ever we have gone before. Was happy to buy the odd diet coke and top brand gin and tonic, the wines were good enough and cocktails. Short walk to the main strip with restaurants, it is nearing the end of season but a few lovely restaurants open when we fancied a change. Absolutely loved it would definately come back again. Thank you to all the hard working staff at the resort 😊

The food is horrendous. We are not picky but when you ask the chef to fill the trays of food 45 mins before the end of dinner and he just removes the sign and doesn’t care it’s quite disappointing. There is very limited choice. We asked the chef on several occasions to “refresh it” a little bit but not much happened. It feels like they are laughing in your face. Asked for late check out on Wednesday, leaving on Saturday and been told to come 24 hours in advance. So we did and the receptionists told us to come and ask 1 HOUR before the check out to see if we can keep the room or not?!? What the….?!?!the hospitality and reception service was beyond disappointment , the cleanliness of the rooms was superb and the bar staff lovely which I don’t think the hotel manager can take the credit for.

Nice hotel, but not sure its a Four Star as a few things let it down. On the plus side, rooms nicely equipped and cleaned to a high quality everyday. Restaurant serves good quality food and a varied choice. On negative side, lack of sunbeds around pool means if you want a sunbed you have to venture onto the beach and hire some. €25 for 2 beds and umbrella, on first two rows, €20 for the remaining ones. Drinks are served in plastic cups even at night time which found strange as it is described as a green hotel, hence the daily tourist tax of €10 a room per night. It's the first time staying at all inclusive that I have had to pay a Non Refundable deposit to use the safe in the bedroom. €20 per week. Just things to consider when pricing the holiday. The hotel is ideally located, right on the beach and close vicinity to numerous beach bars and restaurants.

I don't understand why there is a few negative reviews. Having just returned after 10 days at the Galaxy beach hotel, I can only say it's a really lovely Hotel. From arriving to departure the staff were very friendly and helpful. At check in they were very helpful and in no time we were taken to our room and because we were a bit too late for dinner there was a nice fresh sandwich and water waiting for us. The room we were given had two large bedrooms and as we were with our adult daughter it gave us the privacy when we needed it. We had a large balcony with side sea view and both bedrooms had sliding doors onto it. The bathroom was large and very nice with two washbasins , and TV and aircon in both rooms. We were all inclusive and the food was good and something different every day, as you can expect from a buffet it was sometimes not very hot but there was a microwave for use if needed ( we never used it) The beach bar was lovely and never had to wait in a queue...the staff were friendly and a special mention for Danielle at the bar..... she was always happy and the service was amazing. The sunbeds by the pool were all taken quite early but we could always find a table overlooking the beach , the only min point is having to pay 10 euros per person for a sunbed on the beach, that's 30 euros a day extra which adds up when your there for 10 days. We did hire a car for a few days and had a lovely drive round the island. All in all a wonderful holiday and I highly recommend Galaxy beach.

I had a fantastic time at the ‘Galaxy Beach Resort’. The rooms were very clean and spacious. The staff was very friendly and helpful. The food varied every day and even the picky eater could always find something: pasta, pizza, french Fries, soup… Every night a different life band at the poolbar. The location was also fantastic, at the beach, 500m from the main road with shops, bars, public transport to Zante, the main town of Zakynthos. It’s been great and I will certainly go back.

Overall a lovely place. A few people made it very enjoyable at the bar. Daniella and her colleague Jasmine (Ismini) were wonderful. Engaging and genuine and always greeted you with a smile. In fairness, all the bar staff did but those two stood out both in terms of attitude and effort. I’d agree with other reviews that it’s not beyond a three star hotel. Food is good, varied every night (not a fan of themed nights (French, Chinese etc) but I guess that’s the way of these things), would have liked more Greek options. But quality was good and hot. The pool is nice but too small for the number of rooms. I could imagine it being massively overloaded during the peak periods. Definitely not enough sun beds which then pushes you to the beach which are chargeable. Surroundings are lovely to beach side, a little run down going out on the paths and roads, but I’ve been to the east side of the island before and that was much the same. Drinks wise, beer is fine, the wine takes some adjusting shall we say. More options, even Mythos on tap with chilled glasses as I’ve had before would be a win. Cocktails are pretty good, good selection and certainly felt the effects. Overall, I’d say it’s a good bet early or late season. Facilities are good, the staff we got to know were great. I’d come back probably if it is the same and at a decent price. If they made more sun loungers available and increased the drinks options I’d say very likely. But overall, we had a fantastic time and are thankful for the people we have met and the time we had.

Having travelled to many 4/5 hotels around the world I have to say this is the worst ever, Arrived to be greeted by abrupt reception staff, told to fill in a piece of paper with every detail that they should have had about us when our booking was made ie wanting our car reg plate place of birth bank details etc, went to restaurant for dinner tried to charge us 60 euros tried saying we are staying half board so we don't need to pay 2 waiters later they call reception and told you can eat , eat we didn't do food was shocking all dried out and just horrible , breakfast food was always cold , only fresh fruit they had was water melon fruit for yogurt was all tinned fruit, paid for a superior room with sea view sea view was the best think about the room no place to put suitcases apart from 1 under a table & the other on a stool , the resort & beach where lovely & would return again but this hotel never again