Galaxy, BW Premier Collection

Galaxy, BW Premier Collection Reviews

Galaxy, BW Premier Collection

Main Street, Zakinthos Island, 291 00, GreeceView Hotel Details
Galaxy, BW Premier Collection
Galaxy, BW Premier CollectionGalaxy, BW Premier CollectionGalaxy, BW Premier Collection
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Galaxy, BW Premier Collection Guest Reviews

3.9/5
Good
54 review
Verified reviews
Location3.9
Amenities3.9
Service3.9
Cleanliness3.9
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Negative reviews(7)
Michael Tan®
Two Bedroom Suite with Balcony
Stayed in Jul 2023
Travel with friends
10 review
5.0/5
Outstanding
Posted on Aug 26, 2023
Perfect facilities, beautiful scenery, worth it
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6/11
Guest User
Standard Triple Room with Balcony
Stayed in Jul 2023
Travel with friends
5 review
4.2/5
Very Good
Posted on Oct 2, 2023
The room is very average, but I have seen that it is considered OK locally. The interior settings of European hotels are just like this, but the garden and the beach are still very beautiful.
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829yasminel
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Sep 13, 2024
The hotel and food was lovely. When arriving late to the hotel they kindly left food for us in the room which was very thoughtful. The standard room is lovely but the space between the toilet and door sadly isn’t. There is lovely baby powdered shower and shampoo in the room which we used. The rooftop bar is lush and the entertainment was also. If you go there please try the Zakinthos donuts they were lush. We would defo come back again if they could make sure we don’t have a huge tree infront of the balcony next time lol. The other thing though to mention was that the lack of loungers for the guests. They had some on the beach which they say is not there’s but they were taking the money for them which I found strange.
Response from Property: Dear Guest, Thank you for taking the time to post this honest review about your stay at the Galaxy Beach Resort. We are pleased to read that you enjoyed the amenities and the Roof Garden Bar. We are also happy that you would like to stay with us again and we hope to host you soon on your next visit to Zakynthos. We wish you all the best
Leila a
Stayed in Aug 2024
Couples
2.0/5
Posted on Sep 7, 2024
Terrible service , avoid this hotel at any cost. Not all inclusive but drinks are diluted at the pool bar even when they charge you! Sun beds are chargeable with extra for the security box. Waste of money. Regretting coming here. It’s NOT a 5 star hotel barely a 2 star hotel with their staff’s attitude. Very disappointed.
Response from Property: Dear Leila, Thank you for providing feedback about your stay at the Galaxy Beach Resort. We are committed to provide quality facilities and services to our guests and we are very sorry to read that you have left the Galaxy thinking otherwise. We would have liked to have been informed about all your inconveniences during your stay, so we could have helped you to enjoy your time at the hotel. Please be assured that we will share your impressions with the relevant departments in line with the main goal to achieve high levels of guest comfort. Kind regards
Andrew and Donn... S
Stayed in Jul 2024
Family
4.0/5
Very Good
Posted on Aug 12, 2024
First of all, you and your family will like staying here. You won't regret it in any way. The hotel is clean, the weather is superb, the sea like blue crystal BUT, it could do with a few small improvements. IMO opinion this is a very good 3* and you should be aware of the location too as it could play a part in your holiday. The Galaxy BW at its highest is 3 stories so it's not intrusive or overbearing and the whole place is fastidiously cleaned by an incredibly hard working team. There's genuine pride in it from the rooms all the way down to the beach. The location of the hotel is ok, it's a 10 minute drive from the airport but you are not really aware of airport noise and it's quite nice seeing planes coming in over the sea. The hotel is one of quite a few hotels, shops and bars along the beach. The hotel next door is more of a younger persons hotel so you can hear house music blaring out all day and of course being music, respects no boundaries. If I could make one suggestion to the Galaxy beach pool bar team, look up Chill playlists on Spotify and delete the Europop heavy beats. It would suit the hotel better. Music at night at the Galaxy is pretty good with live music from various different artists every night and they are really entertaining. If you are paying for All Inclusive, you should really be aware of what it gets you. Starting in the restaurant; fruit juice is not fruit juice (actually I'm not sure the hotel stocks any real fruit juice) because it's a syrup mixer dispensed at a push dispenser and the mixture is WAY too strong. You end up watering it down whilst missing real fruit. Same at the pool bar. The local Cola substitute is ok but that's the best it can be called. The coffee from the pool bar machine is awful. The beer is nice enough. The included wine would go well on chips but not as a drink. The local alcohol is decent enough but if you ask for one of the 10 or so cocktails available, they mix it with the aforementioned "juice" or mixers. It's a gamble..... This often and possibly deliberately leads you to want to buy the real thing which you can do of course, at €2.50 for a small can. You also then will end up having to buy a hand made coffee if you really want one. We read reviews before we came about the food being lukewarm or not so good, this is not true. The food is not piping hot but it's a buffet and does not detract from the quality. The food has been great with a wide variety and lots of it too. Every day the buffet offering changes slightly and if it comes from the charcoal grill, it will be amazing. The staff that clear your plates and tidy are lovely. You don't need to wear trousers and shirts in the evening. Laganas needs a clean. It needs bins and some pride restoring but it's not bad. It has a party town reputation but we saw none of that from our hotel. In the morning the streets were quiet. There's just a lot of litter. The pool. It's quite small but then this is not a big hotel. Natu
Response from Property: Dear Andrew and Donn, Thank you very much for your detailed feedback regarding your recent stay at the Galaxy Beach Resort. Your appreciative comments about the on the beach location, the varied buffet for all tastes, the helpful staff have been shared with the relative staff members. It is always our aim to provide superior services and we are very pleased when we achieve a positive result. We do appreciate constructive comments which can help us improve, therefore rest assured that we have taken notice of all your suggestions which will be reviewed with the team. Thank you once again for staying at the Galaxy and we would love hosting you again on your next visit to Zakynthos. Warm regards
Rodzinaaaa
Stayed in Jul 2024
Couples
1.0/5
Posted on Aug 3, 2024
The hotel with a very poor standard. It does not deserve 5 stars. The rooms smell musty and there is mold. Even the lampshades are moldy. Unfortunately, we spent half of our stay in such a smelly room. Only after that time they changed our room. The receptionist dismissed us every day. The man (hotel staff) on the beach rented our sunbeds (for money) to other people even though we had a reservation. One day he sold the place to 3 people at the same time. I am attaching photos as proof of my words.
6/7
Response from Property: Dear Rodzinaaaa, Thank you for taking the time to tell us about your personal point of view regarding your recent stay at the Galaxy Beach Resort. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We strive to provide a superior service for our guests and we are sorry that you left the hotel thinking otherwise. Please rest assured that we are taking the appropriate measures to address the problems you encountered with the mold as prevailing weather conditions do not help the problem. We are at least pleased that you seemed to enjoy the location. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards
Guest User
Stayed in Oct 2024
Other
4.0/5
Very Good
Posted on Nov 29, 2024
Went as a couple late season and had a nice relaxing week. The hotel itself was nice, few things in the room that could’ve been tweaked to make it even better. Beds weren’t the most comfortable neither were pillows and the bathroom needed a good bleaching in places. Other than that rooms cleaned everyday, towels changed too. We stayed bed and breakfast, breakfast was average, plenty of choices but the hot breakfast wasn’t very hot, plates were in warmers but never switched on which didn’t make sense so when already luke warm food was put on the plate it went cold very quick! Only thing that was always hot was the baked beans. Laganas itself is a bit of a tip, couldn’t believe the amount of rubbish laying around, bags of uncollected rubbish outside now closed venues. Plastic bottles and glasses strewn on the tide line of the beach! For a beach that hosts loggerhead turtles for nesting it does not paint a great picture of the community caring for these creatures one bit. Highlight of our stay was renting a boat and doing a trip to the keri caves which were absolutely beautiful. If I came back to Zakynthos I would definately try another part of the island, Laganas needs a huge tidy up! Galaxy beach resort was a three star at best imo
Guest User
Stayed in Sep 2024
Family
4.0/5
Very Good
Posted on Oct 29, 2024
I have just spent the week with my two children at this resort and we had a great time. There is enough for the children to do, clean pool, pool tables, trampoline and bouncy castle, the hotel is right on the beach with amazing views from the bar. The room was cleaned regularly and spotless and so was the whole hotel. There is so much food even if we went in towards the end of meal times. Plenty of refreshments in between. The staff were all hard working, friendly and helpful. They helped us arrange a tour and booked taxi's for Zante town. We went in Oct as any resort in summer holidays are crammed and busy. It was a relaxed calm vibe, always managed to have a sunbed. All inclusive drinks in family resorts in my experience arnt the best but thats the same where ever we have gone before. Was happy to buy the odd diet coke and top brand gin and tonic, the wines were good enough and cocktails. Short walk to the main strip with restaurants, it is nearing the end of season but a few lovely restaurants open when we fancied a change. Absolutely loved it would definately come back again. Thank you to all the hard working staff at the resort 😊
Guest User
Stayed in Sep 2024
Family
2.0/5
Posted on Oct 19, 2024
The food is horrendous. We are not picky but when you ask the chef to fill the trays of food 45 mins before the end of dinner and he just removes the sign and doesn’t care it’s quite disappointing. There is very limited choice. We asked the chef on several occasions to “refresh it” a little bit but not much happened. It feels like they are laughing in your face. Asked for late check out on Wednesday, leaving on Saturday and been told to come 24 hours in advance. So we did and the receptionists told us to come and ask 1 HOUR before the check out to see if we can keep the room or not?!? What the….?!?!the hospitality and reception service was beyond disappointment , the cleanliness of the rooms was superb and the bar staff lovely which I don’t think the hotel manager can take the credit for.
mapc1224
Stayed in Aug 2024
Couples
4.0/5
Very Good
Posted on Sep 30, 2024
Nice hotel, but not sure its a Four Star as a few things let it down. On the plus side, rooms nicely equipped and cleaned to a high quality everyday. Restaurant serves good quality food and a varied choice. On negative side, lack of sunbeds around pool means if you want a sunbed you have to venture onto the beach and hire some. €25 for 2 beds and umbrella, on first two rows, €20 for the remaining ones. Drinks are served in plastic cups even at night time which found strange as it is described as a green hotel, hence the daily tourist tax of €10 a room per night. It's the first time staying at all inclusive that I have had to pay a Non Refundable deposit to use the safe in the bedroom. €20 per week. Just things to consider when pricing the holiday. The hotel is ideally located, right on the beach and close vicinity to numerous beach bars and restaurants.
Response from Property: Dear Mapc1224, Thank you for taking the time to post your impressions about your stay at the Galaxy Beach Resort. It is pleasing to read that you found the accommodation to be well equipped and cleaned thoroughly daily, the food quality and choice and the ideal on the beach location of the Hotel. We are sorry to read that you did not find lounging accommodation around the pool or the garden lounge which offers ample space. Also, it should be said that according to health and safety regulations we are not allowed to serve drinks in glasses near the pool grounds something which is written on our pool notices. On the otherhand the environmental tax is imposed on all Greek accommodations as of this summer depending only on the category and is in no way connected to the Hotel's sustainability program. Another point to consider is that the Galaxy Hotel does not advertise free safes in its AI program. We understand that while guests have their own personal lifestyle, they should look at the hotel they intend to stay before the actual booking in order to be informed about what to expect. We would like to thank you for staying with us and hope that the positive memories will bring you back to Zakynthos and the Galaxy Hotel. Best regards
Jimjimbob747
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Sep 29, 2024
I don't understand why there is a few negative reviews. Having just returned after 10 days at the Galaxy beach hotel, I can only say it's a really lovely Hotel. From arriving to departure the staff were very friendly and helpful. At check in they were very helpful and in no time we were taken to our room and because we were a bit too late for dinner there was a nice fresh sandwich and water waiting for us. The room we were given had two large bedrooms and as we were with our adult daughter it gave us the privacy when we needed it. We had a large balcony with side sea view and both bedrooms had sliding doors onto it. The bathroom was large and very nice with two washbasins , and TV and aircon in both rooms. We were all inclusive and the food was good and something different every day, as you can expect from a buffet it was sometimes not very hot but there was a microwave for use if needed ( we never used it) The beach bar was lovely and never had to wait in a queue...the staff were friendly and a special mention for Danielle at the bar..... she was always happy and the service was amazing. The sunbeds by the pool were all taken quite early but we could always find a table overlooking the beach , the only min point is having to pay 10 euros per person for a sunbed on the beach, that's 30 euros a day extra which adds up when your there for 10 days. We did hire a car for a few days and had a lovely drive round the island. All in all a wonderful holiday and I highly recommend Galaxy beach.
Response from Property: Dear Jimjimbob747, Thank you for taking the time to write this honest review about your stay at the Galaxy Beach Resort. We are so very pleased that you enjoyed your room facilities, our friendly and helpful staff, the AI buffet daily options, the Bar service by Danielle, and the lovely drive around the island. We thank you for staying with us and truly hope to see you again for another wonderful holiday. Warm regards
Bea V
Stayed in Aug 2024
Solo travelers
5.0/5
Outstanding
Posted on Sep 18, 2024
I had a fantastic time at the ‘Galaxy Beach Resort’. The rooms were very clean and spacious. The staff was very friendly and helpful. The food varied every day and even the picky eater could always find something: pasta, pizza, french Fries, soup… Every night a different life band at the poolbar. The location was also fantastic, at the beach, 500m from the main road with shops, bars, public transport to Zante, the main town of Zakynthos. It’s been great and I will certainly go back.
Response from Property: Dear Guest, We thank you so much for this wonderful review. We make every effort to make the guests stay a memorable one and we are very happy when we receive appreciation such as yours. We are pleased that you enjoyed the cleanliness, the spaciour room, the friendly and helpful staff, the food options entertainment nights, but most of all the exceptional location right on the beach. We thank you once again and look forward to hosting you soon. Kind regards
Jamie M
Stayed in Aug 2024
Couples
3.0/5
Posted on Sep 8, 2024
Overall a lovely place. A few people made it very enjoyable at the bar. Daniella and her colleague Jasmine (Ismini) were wonderful. Engaging and genuine and always greeted you with a smile. In fairness, all the bar staff did but those two stood out both in terms of attitude and effort. I’d agree with other reviews that it’s not beyond a three star hotel. Food is good, varied every night (not a fan of themed nights (French, Chinese etc) but I guess that’s the way of these things), would have liked more Greek options. But quality was good and hot. The pool is nice but too small for the number of rooms. I could imagine it being massively overloaded during the peak periods. Definitely not enough sun beds which then pushes you to the beach which are chargeable. Surroundings are lovely to beach side, a little run down going out on the paths and roads, but I’ve been to the east side of the island before and that was much the same. Drinks wise, beer is fine, the wine takes some adjusting shall we say. More options, even Mythos on tap with chilled glasses as I’ve had before would be a win. Cocktails are pretty good, good selection and certainly felt the effects. Overall, I’d say it’s a good bet early or late season. Facilities are good, the staff we got to know were great. I’d come back probably if it is the same and at a decent price. If they made more sun loungers available and increased the drinks options I’d say very likely. But overall, we had a fantastic time and are thankful for the people we have met and the time we had.
Response from Property: Dear Guest, Thank you for taking the time to review your stay experience at the Galaxy Beach Resort. We are very pleased that you overall enjoyed your stay and especially content with the services of our staff, the food and the hotel beach premises. We have noted the areas which you feel need improvements and these aspects will be discussed with the relative departments We do like constructive comments and we would be happy to host you again on your next visit to Zakynthos. Warm regards
jacquijohnstone
Stayed in Aug 2024
Couples
1.0/5
Posted on Sep 7, 2024
Having travelled to many 4/5 hotels around the world I have to say this is the worst ever, Arrived to be greeted by abrupt reception staff, told to fill in a piece of paper with every detail that they should have had about us when our booking was made ie wanting our car reg plate place of birth bank details etc, went to restaurant for dinner tried to charge us 60 euros tried saying we are staying half board so we don't need to pay 2 waiters later they call reception and told you can eat , eat we didn't do food was shocking all dried out and just horrible , breakfast food was always cold , only fresh fruit they had was water melon fruit for yogurt was all tinned fruit, paid for a superior room with sea view sea view was the best think about the room no place to put suitcases apart from 1 under a table & the other on a stool , the resort & beach where lovely & would return again but this hotel never again
Response from Property: Dear Jacquijohnstone, We can appreciate that each guest visits us with different expectations and each have different lifestyles and budgets and therefore we hope that prior to arrival, individuals have checked what has been booked as part of their package and also looked at the style of the hotel. This of course is not the impression and experience that we would have wanted for you to be left with after your time with us. We would have preferred that you would have considered sharing your complaints with us on site to allow us the opportunity to enhance your stay as much as possible. We do welcome any constructive feedback to help us improve our service standards but we understand that the Galaxy Beach Resort may not include your requirements and we can only apologize for not meeting your individual expectations. We wish you all the best
Bartosz Ł
Stayed in Aug 2024
Travel with friends
5.0/5
Outstanding
Posted on Sep 5, 2024
Whole trip was amazing, we were looking at the turtles, we saw the dolphins and also we saw the People living here. Atmosphere was amazing, we could go anywhere anytime and still be amazed so I would tell that this trip was everything i wanted.
Response from Property: Dear Bartosz, Thank you for reviewing your stay experience. We are always grateful to receive appreciation such as yours and we are so pleased that you enjoyed your time with us and the people of Zakynthos. We look forward to seeing you again for another memorable stay. Warm regards