godeye
October 3, 2024
The service attitude of this husband-and-wife shop is extremely bad, and they are very discriminatory against Chinese people. Like other Japanese hotels, this one accepts check-in at 3 o'clock. I arrived 20 minutes early to store my luggage, but no one answered the bell. I called to ask if I could store it, but no one answered. I kept calling at the front desk and waited for 15 minutes. A proprietress came out and told me angrily that she was having dinner. She only showed a sign saying check-in at 3 o'clock, as if I disturbed her. I explained the whole process in Japanese, and she threw me a form to fill out, and then she disappeared. Later, I asked her to reason with her. She said that the luggage storage was free, as if it was a charity for me, and she also blamed me for hanging up the phone first. I was standing at the front desk and heard the phone ringing, but she deliberately didn't come out. The most infuriating thing is that she was very respectful to other Japanese customers, and she didn't even say a word of honor or apologize to me. I have been in Japan for ten years, and this is the first time I have seen such a bad attitude. If you hate Chinese people, please don't take their business. A good trip was ruined by her mood.
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