momoXH
November 8, 2024
The room facilities were very poor, the hygiene was not good, and there was a strong smell of human fluids. The service was extremely poor. The check-in day was the weekend before Halloween, and there were many people. We checked in late, and the hotel actually changed the king-size room we had booked in advance into a double room. The reason given was that there were no king-size rooms. There was no integrity at all. The solution given by the front desk was to help us put the double beds together into one bed, and let us sit downstairs and wait for 1 hour before they cleaned up a room. At this time, we had already taken a day of trains and transportation, and we were exhausted, and we had to endure the cold and wait. There was no basic integrity. Very bad experience.
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