The White Horse

My bedroom had a water plumbing system directly within it, in a cupboard (which did not close) near the door. The sound of water passing through it made sleep impossible. The toilet in my ensuite had a broken mechanism, causing the toilet to refill every ten minutes. This noise also kept me awake. I paid £110 for 2hrs sleep. The floors in the bedroom are filthy. The beds are uncomfortable. There is no indication of amenities such as wi-fi. The pub itself is dank and unwelcoming, especially when compared to how warm the rest of the pubs around Petersgate feel. Frankly, I'm disgusted by the experience I had in this establishment. I hope no one has to suffer through staying in Room 3, as it ruined my whole trip. DO NOT STAY HERE.

Lovely LGBTQ friendly hotel Really well located on the doorstep of the city. Had a very friendly welcome and staff were accommodating & helpful throughout. The site said it was LGBTQ friendly and it really was as a LGBT couple celebrating a wedding anniversary we felt very comfortable here. Breakfast was really nice & a decent size. The room was a good size, clean and had a nice view of the art gallery. Evening entertainment was lively & enjoyable. Will be staying here again when we next visit York.

Friendly staff , nice room comfortable

A massive thank you to Gavin and another kind gentleman who helped my daughter when she had a flat tyre the other day. Glad to see chivalry is not dead after all. Thank you so so much for all you help. Will definately be back for a drink to thank you properly for your heroics.

❤️ The staff were amazing! Even though the building was old, I didn't mind as it felt authentic and provided a nice town experience. Everything was great, and the staff were very polite. The breakfast was excellent, and there was a fantastic live music experience!