Shangri-La Yiwu

This is arguably the worst five-star hotel I've ever stayed in. There was an appalling lack of service, and the place was both dirty and smelly. 1. The moment I arrived, they immediately pressured me to register as a member, add them on WeChat, and practically demanded a positive review. 2. The fruit platter consisted of dates and bananas... a truly bizarre combination. They seriously need to step up their staff training and service quality. 3. In the morning, the cleaning staff just barged into my room, flicked on all the lights, woke me up, and then left without an apology or even bothering to turn off the lights. 4. The cleaning staff casually threw away my belongings. My acne patches were clearly visible on top of my toiletries in the bathroom, yet they were discarded. 5. My room key card, which was left in the power slot, mysteriously disappeared. 6. The bath towels were torn, frayed, and reeked. I actually thought they were bath mats until I looked around and realized they were supposed to be towels. 7. The front desk first assigned me a room reeking of cigarette smoke. Then, they gave me the wrong key card. I had to drag my luggage up and down four times – it was beyond frustrating. 8. Upon arrival, no one even offered to help with my luggage. Aside from its convenient location, there's absolutely nothing redeeming about this place. It completely falls short of Shangri-La's standards. It was an absolute disaster!

The location is excellent, directly opposite the east side of District 1 of the International Trade City. The hotel's second floor is also connected to the adjacent Xingguanghui, which makes shopping and dining incredibly convenient. Given how massive the Trade City is, it's extremely comfortable to be able to pop back to the hotel for a rest around lunchtime. The in-room television, however, was quite old and bulky. The service was great; we received complimentary breakfast and a late checkout.

Charging five-star rates for three-star facilities and service. The only positive is its location: it's close to Yiwu International Trade City District 1, with plenty of dining options nearby. However, even Atour hotels offer superior service and amenities. The room had marble flooring that felt sticky underfoot, even with slippers. The towels were old and worn, and basic toiletries like combs and razors were absent. The hotel is showing its age, but its service delivery and management (the 'soft' aspects) could still be much better. When even the towels are subpar, it's no wonder the overall service falls short.

The service was incredibly thoughtful and attentive. They offered a late check-out, understanding our flight was scheduled later, and even provided complimentary breakfast when they saw we were traveling with seniors and children. The hotel's cleanliness and hygiene standards were impeccable. I had been torn between Marriott and Shangri-La, but choosing Shangri-La was definitely the right decision. The location is fantastic too! I'll certainly be staying here again on my next visit.

First and foremost, I must give a special shout-out to Sita at the front desk! During check-in, she was incredibly patient and meticulous, proactively inquiring about our needs and diligently verifying all information. She answered every question promptly and clearly, and her gentle demeanor immediately made us feel welcome. Her professional yet thoughtful service truly left a fantastic impression. The hotel's hardware facilities are solid and up to par. While the decor might be a bit dated, everything is exceptionally well-maintained. The furniture and appliances in the room show no signs of wear, and the cleanliness is impeccable. Quality is evident in every detail, making it hard to believe the hotel has been operating for so many years. And the location is another major highlight! Our room offered direct river views. From the window, we could gaze down at the shimmering river and Yiwu's city skyline, and on a clear day, even spot the distant Jiming Pavilion. The panoramic views are expansive during the day, and the city lights sparkle beautifully at night – truly a breathtaking scenic experience. Whether for business or leisure, this hotel is an outstanding choice. I will definitely choose it again on my next visit to Yiwu!