GGuest UserThis is the most I have ever felt. Check in on the afternoon of the 3rd and check out on the morning of the 5th. The hotel is a new hotel, the room facilities are modern and the room is quite spacious. 1. Check in. Because I didn't expect the hotel to be in the mall, there was no obvious sign outside. I drove to the hotel and turned a big circle. I told the front desk that we were a bit difficult to find. The front desk said ”very good to find, there is a reminder in the hotel lobby”. The problem is that I can see the lobby prompt before I come in? ! The processing speed is slow and the waiting time is a bit long; the beauty at the front desk took the child's ID card and said that it was adulthood in 2012, what is it? Ask me if I live for three days in a row. I said that I place an order day by day, because I am not sure to stay for a few days. First, I will tell you according to one day. The staff said ”our listings are quite tight in the peak season” (this is my right, Besides, I said I will tell you the next morning). 2. Room hygiene. After the first day of check-in, I found that there was an empty bag of used disposable bath towels in the bedside table, and some disposable toothbrushes and other supplies in the hotel (the bathroom still has hair not mentioned). I called the front desk and waited for a staff member to come. I read that ”the last guest should have used up this.” To be honest, it is awkward to hear this explanation. Isn't this a mistake by the cleaning staff? Although there is also a room cleaning ignored later, it is not necessary to say that the previous guests are ignored. Going out at 7 o'clock the next morning, passing by the front desk specially told me to continue the day, the room needs to be cleaned. I came back to the room at 4 pm and saw that it had not been cleaned. I called the front desk and replied ”We have a lot of hotel rooms and haven't been cleaned yet” (that is the hotel's own overall arrangement, what is the relationship with the customer), and it took more than half an hour after the call. Two service staff came. Basically, it is to take out the trash can and add the standard missing things in the room every day (towels, bath towels, toiletries, mineral water, etc.). The paper box in the room is empty or the child reminds it to make up. It took a few minutes to clean the floor. I didn't ask us if we needed it. Ask if I am not renewing and checking out, re-checking in, is the room fully cleaned? If you continue to live, you can be perfunctory and neglect. 3. Check out. When I checked out, the front desk was a young man. I said that he would let him enter the license plate to go out. I insisted that I can't enter the free parking coupon now. Let us add a hotel WeChat. How much is the parking fee? Send me WeChat. We drove to the gate, the guard told us that all hotels were entering the license plate and directly lifting the pole. I returned to the front desk and entered from the computer after I insisted. I didn’t understand why it was so troublesome when it could be solved in one minute. It also delayed more than 20 minutes to go out to play. time, I can't help but suspect that this operation has a good reputation. I have also walked through many places across the country. This is the first time I have come to Yinchuan. The overall feeling of this stay is not good. As a good-tempered person, I have never given a bad review, but these slots are really not unpleasant, mainly reflected in the attitude of the staff (cannot empathize with customers, In the case of customers who are not unreasonable, the solution to the problem (the first response is to rebuttal, find an excuse). That's it, a lot of cockroaches. I hope it will get better and better in the future.
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