Guest User
February 17, 2025
I have been using Ctrip for many years, but this is the first time I give a bad review! A mother with a two-and-a-half-year-old girl wants to choose a hotel that she can rest assured. In the end, she chose this five-diamond Ctrip preferred hotel next to the Slender West Lake, which costs 799 a night! The hygiene is as bad as hell! 1. There is a pile of cigarette ash when you enter the bathroom (yes, not a little, but a pile) 2. The floor of the room is covered with dust particles, and there are even melon seed shells 3. The bathroom floor mat is covered with dust particles + melon seed shells 4. There are residual hairs in the hot spring bathtub 5. There are huge stains on the quilt when it is turned over (the child woke up from a nap and scratched his chest and back red). There are pictures to prove the above (except the hair in the bathtub, which flowed away with the water and I didn’t have time to take a picture!) I called the hotel to report the situation at that time. The hotel’s solution was only to clean it again after the child woke up. In addition, I didn’t make any requests during my stay, not even a bottle of water. I just wanted to publish the real evaluation for more users to see. I hope that the Ctrip platform can help customers choose better hotels and don’t use a little compensation to make customers give up the evaluation.
Original TextTranslation provided by Google