Mercure Hotels in Xichang

The quality control of the room was poor. When I first checked in, the bathroom door could not be opened from the inside. The engineer came to deal with it and told him that there was a problem with the slide rails and that it could not be solved in a short time. The door could not be fully closed or it would not open. It was really embarrassing for a family of three boys in their teens. I contacted the front desk to change rooms and got a room next door. Secondly, the room sizes are different, and the air conditioner is very loud. As a stopover during the trip, the focus is on sleep quality. The engineer came to deal with it again, but also to no avail. He asked the manager on duty to come over and communicate with him, but he still didn't come. It was really hard to hesitate, so I decided to go back to the room where the bathroom door was broken. 1. There is nothing wrong with maximizing hotel revenue, but at least quality assurance is required. The bathroom door is broken, and the wallpaper on the room walls is damaged due to water leakage. It is really difficult to support the Ctrip score of 4.9. 2. There was a lack of professionalism in handling problems that occurred that day, and there was no follow-up. 3. The staff of the engineering department are sincere and pragmatic. Regarding the air conditioning problem, they were still on site to deal with it long after I left the room. 4. When checking out the next day, a lady at the front desk should be friendly, show concern and give a souvenir to express her apology. For us, the closed loop of souvenirs cannot improve the problems during the check-in process, and these items are not used. It is recommended that hotels control daily details and achieve value for money first.