Country Garden Phoenix Hot Spring Hotel,Xianning

The entire check-in process felt like no one was there to entertain me except for the lobby registration staff. The service was even worse when I dropped off my luggage and went to the hot springs. There were eight or nine staff members standing at the counter chatting and laughing, and only one person was doing the registration. I took the room I wanted to ask other staff how to get the hot spring ticket, but they ignored me and I had to wait in line for a long time before I could ask questions. Then they pointed to the self-service ticket machine and asked me to enter the redemption ticket number. If someone had answered my question at the beginning, No need to wait! When I went into the locker room to change clothes, there was a bunch of staff standing and chatting. The whole process made me realize that it was all self-service, so when I changed my clothes, I also planned to put my slippers back into the shoe cabinet by myself. When I walked towards the shoe cabinet with my slippers in my hand, When I put the shoes in the cabinet, someone finally responded, pointing at the cabinet with an imperative gesture and asking me to put them back by myself. After playing, I was hungry. I went to the Chinese restaurant but no one paid any attention to me. I asked a random staff member and they told me to find an empty seat. When I sat down and raised my hand, someone came over and pointed at the QR code and asked me to order by myself. I said there was no table. Tableware! There are no tea sets either. Do I need to order using the QR code as well? Only then did someone bring tableware and teapot. So if I have the chance to come here next time, I must be mentally prepared to be fully self-service, but it is unlikely to come again next time.

整體感覺非常不錯。環境很好，非常安靜，空氣新鮮，設施齊全，小孩很開心，泡温泉很方便！

房間乾淨整潔，服務態度好

服務良好，環境優雅。前台小姐姐還免費升級了房間。大大的👍🏻一個

酒店環境好，設施齊全，乾淨衞生，服務也好，入住時氣温有點低，跟前台説需要加床被子，馬上就有服務員送到房間，贊👍

房間很大，設施不錯