Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.3
Service9.3
Cleanliness9.4
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All reviews(821)
Positive reviews(797)
Reviews with photos/video(197)
Delicious breakfast(32)
Perfect for business trips(28)
Near shopping area(26)
Friendly front desk staff(25)
Convenient parking(22)
Convenient for shopping(21)
Stayed multiple times(12)
Delicious buffet(4)
Negative reviews(24)
Guest User
Superior Room (2 Beds)
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on May 28, 2025
Very clean, conveniently located next to a shopping mall and nice breakfast buffet!
Response from Property: 尊敬的賓客您好,非常感謝您對我們酒店的積極評價!得知您在我們的住宿期間感受到了乾淨舒適的環境並且對我們的位置和早餐表示讚賞,我們深感榮幸和鼓舞。非常感謝您願意將這份美好的體驗分享給更多人,您的推薦無疑是對我們最大的支持和信任。我們承諾,將繼續秉持高品質的服務標準,不斷優化和完善各項設施與服務,期待在未來的日子裏再次迎接您的光臨,為您帶來更加難忘和愉快的住宿體驗。再次感謝您的寶貴意見,祝您生活愉快,旅途愉快!
Peter Pietro
Superior Double Room
Stayed in Feb 2025
Business traveler
142 review
9.5/10
Amazing
Posted on Mar 8, 2025
Quick check in. My room is clean. But not very spacious and have a small bathroom. The price is affordable. A few meters away there is a shopping mall with supermarket and many shops and restaurants nearby.
Response from Property: 感謝您對我們酒店的反饋!我們很高興得知您對房間的清潔度和價格的實惠感到滿意。同時,我們也注意到您提到房間和浴室的空間較小,對此我們深表歉意。我們一直在努力提升客人的入住體驗,您的反饋對我們非常重要。我們很高興您喜歡酒店周邊的便利設施,包括購物中心、超市、商店和餐館。希望這些設施能為您的旅程增添便利與樂趣。如果您在入住期間有任何其他需求或建議,請隨時與我們聯繫。我們期待為您提供更加舒適的住宿體驗。
Guest User
Superior Double Room
Stayed in Feb 2024
Solo traveler
2 review
7.5/10
Posted on May 31, 2024
Quite and clean
Response from Property: 尊敬的賓客您好!非常感謝您選擇我們的酒店並分享您的寶貴體驗。我們很高興得知您在我們的酒店度過了一段安靜且舒適的時光,同時酒店的環境衞生也贏得了您的認可。您的滿意是我們最大的追求,我們會繼續努力,不斷提升服務質量,為您和更多的賓客提供更加優質的住宿體驗。如果您有任何其他需求或建議,請隨時聯繫我們,我們會盡快為您解決並提供幫助。再次感謝您的支持與認可,期待您下次光臨,祝您旅途愉快!
Guest User
Business Room (2 Beds)
Stayed in Aug 2023
Family
23 review
8.0/10
Very Good
Posted on Sep 28, 2023
So far so good
Response from Property: 尊敬的賓客您好,非常感謝您選擇入住湘潭福星凱萊酒店以及對我們的認可!很感謝您的細心點評,為您提供優質的服務是我們堅持不懈的追求,我們一定再接再厲提升服務品質,同時不斷改善各方面的設施設備和各項流程,真誠的邀請您再次入住,定會有更多的驚喜等您體驗!
Susudetian
Superior Room (2 Beds)
Stayed in Jun 2023
Traveling with friends
10 review
10/10
Outstanding
Posted on Aug 16, 2023
OK OK OK OK
Response from Property: 尊敬的賓客,您好!路上風景無數,能讓您為我們駐足,心中無限喜悦。湘潭福星凱萊因您的到來而更加美麗,願往後的美好時光能與您共度。祝您生活愉快!
Guest User
Superior Double Room
Stayed in Aug 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Sep 11, 2024
This is my first time staying at their hotel. The hotel is really good. It is indeed a high-end chain. The environment is full of atmosphere. The hotel is very grand. The rooms are very comfortable and the hygiene is very good. The most important thing is that there is a gym with complete facilities. It is next to Tianhong Shopping Mall, which is convenient. The weather in Xiangtan is very hot, and the air conditioner is very effective.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for choosing to stay at our hotel and leaving such a warm and detailed review. Seeing that you highly recognized our hotel's overall environment, atmosphere, and room comfort, our team's efforts and intentions have been recognized. The best return. Hygiene standards are our constant insistence, and it is our greatest pleasure to make you feel clean and secure at home. We look forward to having the honor to serve you again in the future and create more unforgettable stay memories for you. I wish you a happy life and all the best!
Guest User
Superior Room (2 Beds)
Stayed in Aug 2024
Business traveler
8 review
8.0/10
Very Good
Posted on Sep 27, 2024
I used to choose this hotel every time I went on a business trip to Xiangtan. The service is good and the facilities are complete. But these four days, especially these two days, I felt that the front desk service was not good enough. I had to send clothes for washing in the evening. I called the front desk and insisted that it would be washed tomorrow. I told the cleaning lady Next, I helped readily without saying a word. The same goes for extending my stay. I asked to swipe the room card, but it turned out that I couldn't open it when I went upstairs. I had to wait for the aunt to come and help open the door. I hope the hotel will get better and better in the future.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your long-term support and love. Your continued trust and choice in our hotel is our greatest honor. We are deeply sorry for the inconvenience you encountered during your stay and have deeply reflected on the shortcomings in this service. We understand that high-quality service is the cornerstone of a hotel's survival and development, and your feedback this time has undoubtedly sounded the alarm for us. Regarding the front desk service issues you mentioned, we have recorded this situation and will strengthen the training of front desk staff to ensure that each employee can provide services to guests with enthusiasm, efficiency and professionalism. At the same time, we will also optimize the internal communication mechanism to ensure that guests can receive timely and effective solutions when they encounter problems. We sincerely apologize for the inconvenience caused to you and ask you to continue to give us opportunities to improve. Your suggestions and criticisms are our precious wealth. We will take this as an opportunity to continuously improve ourselves. We look forward to having more opportunities to provide you with better services in the future, so that every time you stay is a pleasant experience. Become an unforgettable journey. I wish you a happy life and smooth work!
Renyixuan
Selected Double Room
Stayed in Dec 2023
Business traveler
8 review
10/10
Outstanding
Posted on Feb 4, 2024
The hotel is in a good location, right next to Tianhong Shopping Mall. The breakfast is not bad, the room is large, and the most important thing is that the hotel service is very good! I stay here every time I go to Xiangtan for business.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing Xiangtan Fuxing Gloria Hotel and leaving a review and sharing. We hope to have the opportunity to have more communication and exchanges with you and give us more valuable suggestions. We will do every service aspect meticulously and live up to your high expectations for the hotel! Sincerely looking forward to your visit again! Thanks! ^_^
Guest User
Superior Double Room
Stayed in Aug 2024
Other
38 review
10/10
Outstanding
Posted on Sep 27, 2024
Good, good, good, good, good, good
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your high recognition of all aspects of us! We always adhere to the principle of "guests first" and strive to make every guest feel the warmth and thoughtfulness of home. We are extremely pleased and proud to hear that you praised our service attitude. The hotel's convenient location allows you to easily meet your shopping needs while enjoying your leisure time, which is exactly what we expected. Thank you again for your valuable opinions and support. We look forward to continuing to provide you with better services and experiences in the days to come. If you have any suggestions or needs, please feel free to contact us, we will be happy to serve you!
Guest User
Superior Double Room
Stayed in Aug 2024
Business traveler
7 review
10/10
Outstanding
Posted on Sep 27, 2024
Very good, stay often
Original TextTranslated by Google
Response from Property: Hello dear guests! First of all, please allow us to express our deepest gratitude to you with our most sincere feelings! Among the many choices, you choose to stay in our hotel again and again. This is not only the greatest affirmation of our services, but also a great encouragement and spur to our team. In the pursuit of service excellence, there is no best, only better. Continuous improvement is our constant commitment. Each of your suggestions and feedback is our precious wealth. We have recorded the areas for improvement in the individual service experience you mentioned this time and will use them as the direction and motivation for our future improvements. Every encounter makes us cherish it and makes us look forward to creating more beautiful memories with you.
Guest User
Superior Room (2 Beds)
Stayed in Dec 2022
Family
14 review
10/10
Outstanding
Posted on Jan 27, 2023
The price is very cost-effective, and the environment is great, very clean, and the breakfast is very rich. However, the foot bath shop on the 7th floor is a bit confusing. Overall, I am very satisfied. I recommend everyone to stay there.
Original TextTranslated by Google
Response from Property: Hello! Thank you for staying at Xiangtan Fuxing Gloria Hotel and taking the time to give us a review. The hotel has a superior environment and complete supporting facilities. It is next to Tianhong Shopping Plaza and the transportation is very convenient. It is our honor to provide you with satisfactory service. On the 7th floor If you are dissatisfied with anything, please tell us so we can make it right. I wish you a happy New Year and may your family be happy and healthy!
Response from Property: 尊敬的客人,您好!感謝您細緻入微的點評與對酒店服務的認可!我們始終以“賓至如歸”為宗旨,很高興您對客房衞生、設施設備及同事們的熱情服務感到滿意。9樓的健身房能為您旅途增添活力,大堂的山水畫與水晶吊燈能傳遞東方美學意境,這讓我們倍感欣慰。期待下次相遇時,繼續為您呈現高品質的居停體驗!祝您生活愉快!
Response from Property: 親愛的賓客,非常感謝您的精彩點評!我們很高興得知您在酒店期間體驗愉快,並特別欣賞我們酒店的位置優勢、交通便利性、完善的配套設施、整潔大氣的房間、良好的窗外視野以及前台團隊的優質服務。您的滿意是我們最大的動力,也是我們持續改進和提升服務質量的基石。我們一直致力於為每一位賓客提供舒適、便捷的住宿體驗,而您的正面反饋正是對我們努力的最好肯定。祝您一切順利,期待再次相見!
Response from Property: 尊敬的賓客您好!非常感謝您對我們酒店的肯定!您的滿意評價不僅是對我們服務品質的認可,更是對我們全體員工的巨大鼓勵。在此,我們特向您表達最誠摯的謝意!無論您何時來到我們的酒店,我們都將一如既往地為您提供優質服務。從房間預訂到入住、退房,從客房服務到餐飲服務,我們都將竭誠滿足您的需求,讓您在我們的酒店享受到賓至如歸的舒適體驗。再次感謝您的滿意評價!期待與您再次相見!